Logging Of Events - KVH Industries TracPhone FB250 Installation Manual

7.3 Logging of events

7.3.1 Diagnostic report
When contacting KVH Industries for support, please include a diagnostic
report.
The diagnostic report contains information relevant for the service personnel
during troubleshooting.
To generate the diagnostic report, access the web interface and select Help
Desk. Then click Generate report.
7.3.2 Event log
The event log holds information of all registered events in the terminal or
antenna that are also shown in the Antenna and Terminal LEDs on the
terminal.
The log includes the time of the occurrence, a short description, location of the
error etc. This information can help troubleshooting errors in the system. You
can see the event log in the web interface. For further information on the web
interface, see the user manual.
Logging of events
Chapter 7: Troubleshooting
93