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How to get help
18
This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site you can:
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Getting help over the phone from a Nortel Solutions
Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number
for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express
Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
NN46110-318 02.01
download software, documentation, and product bulletins
search the Technical Support site and the Nortel Knowledge Base for answers
to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
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