Nortel 2002 User Manual page 124

Additional features
Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 2 lists error messages and actions to correct the causes.
Table 2: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
124
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make-Set-Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in
Gatekeeper database
points to originating
Call Server.
Actions
Wait for remote IP
Phone to become idle
and try again.
Log out ACD IP
Phone before Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.