Returns - Chauvet Ovation E-260WW User Manual

Returns

Ovation E-260WW User Manual Rev. 1
Send the product prepaid, in the original box, and with the original packing and accessories.
Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping
the product. Be prepared to provide the model number, serial number, and a brief description of
the cause(s) for the return.
Clearly label the package with an RMA number. Chauvet will refuse any product returned
without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed
label.
Once you have received the RMA number, include the following information on a piece of paper
inside the box:
·
Your name
·
Your address
·
Your phone number
·
The RMA number
·
A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. FedEx packing or double-boxing is
recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Technical Specifications
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