Troubleshooting - Samsung STB-E7500 User Manual

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be performed with the
remote control.
No audio.
The screen is blocked
Forgot password
If you experience other problems.
No HDMI output.
Abnormal HDMI output screen.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 6.1m.
• Remove the batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset it.
Reinstall the batteries and try to operate the remote control again.
• Make sure you have selected the correct Digital Output in the Audio Options
Menu.
• If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the @ button (on front panel) for more than 5 seconds. All settings
will revert to the factory settings.
• Press the @ button (on front panel) for more than 5 seconds. All settings
including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input
resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
SOLUTION
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