Troubleshooting - ATEN MasterView CS-1774 User Manual

Troubleshooting

Symptom Possible Cause
Erratic Unit not receiving
behavior. enough power.
Keyboard Keyboard and/or
and/or mouse need to be
Mouse not reset.
responding.
No connection to the
computer.
KVM switch needs
to be reset.
USB devices USB ports need to
not be reset.
responding.
Device not Windows timing
recognized problem.
message
(Windows)
Sun system CPU port not
does not start. configured correctly.
Mac keyboard Some Mac
doesn't have a keyboards do not
Scroll Lock or have these keys.
Num Lock key.
The Firmware Upgrade Utility
Action
Use a DC 5.3V power adapter if you are not
already using one. If you are already using a
power adapter, check that it matches the
system specifications (DC 5.3V), and that it is
plugged in and functioning properly.
Use the USB Console Reset hotkey
combination (see p. 20).
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Check the cable from the switch to the
computer to make sure it is properly
connected.
Power off all devices on the installation (see
the note at the top of p. 9); power off the KVM
switch; wait five seconds; then power up.
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it
back in.
1. Unplug the KVM cable from the computer's
USB port.
2. Go into Windows' System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
The first time that a Sun system runs from a
port, you must configure its port for the Sun
keyboard operating platform before you turn
the system on, or else the Sun system will not
start. See p. 19 for details.
M Use F14 to substitute for the Scroll Lock key.
M Use the Clear key to substitute for the Num
Lock key.
2005-03-16
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