Troubleshooting; Operational Problems - Mitel 112 User Manual

Handset Operations Manual

TROUBLESHOOTING

This troubleshooting section contains information on how to solve some operational problems
that you may experience on the handset.

OPERATIONAL PROBLEMS

State: The handset does not ring
Problem cause: The sound off icon is seen in the status bar; hence, the handset is silent
mode.
Action: Increase the volume in Audio Settings, or long-press the # key in idle.
Note: If the Audio Settings is greyed out and cannot be changed, it is because the silent mode
is enabled by long-pressing the #-key. Please, long-press the # key in idle to disable this silent
mode.
State: The handset does not respond when pressing on the keys
Problem cause: Keylock featire is enabled, and a "Press and hold ∗" screen is displayed
when pressing any key.
Action: Long-press (press for more than 2 seconds) the ∗ key.
State: The handset shows "Searching" in the display
Problem cause: The handset is out of the coverage area of the base station system.
Action: Please move the handset back in coverage of the base system.
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