Recovery Process - Avaya 1100 Series Installation Manual

!
WARNING
·
This process should only be used with phones that have SIP firmware loaded. Do not use this process on a phone
that has UNIStim firmware loaded.
1. On the back of the phone, locate the white label with three bar codes.
2. The number just above the bottom bar code is the MAC address of the phone. This is used as part of the factory
default process.
3. Write down the MAC address. It should consist of six pairs of hexadecimal numbers, each pair separated by a : or
space.
4. The MAC address needs to be translated into a number that can be dialed as part of the default process. To do
this:
· The numbers 0 to 9 remain numbers 0 to 9.
· The letters A to F are translated to the number key on which the letter is printed on the phone. So ABC =
2, DEF = 3.
· Any : characters and any spaces are ignored.
· For example, the MAC address A1:B2:C3:D4:E5:F6 translated to value 212223343536.
5. The number that needs to be dialed on the phone is **73639<Translated MAC>## (**renew<Translated MAC>
##). Write this down, inserting the translated MAC address of the phone.
6. Dial the reset string. This can be done when the phone is idle or when starting.
7. If the string was recognized, the phone will display Reset to Factory Settings.
8. Press Yes to complete the reset to factory procedure. Press No to quit without resetting the phone.

3.8 Recovery Process

The two processes below can be used to attempt to recover a phone to a known state in order to upgrade or install. The
BootC method is preferred as it can be used on all supported 1100 and 1200 Series phones. The second method can be
used with phones that already have a UNIStim firmware of an earlier version than 06XXC7M.
Invoking the BootC Loader
1. Power off the phone.
2. Press and hold the keypad 2 button and the up arrow.
3. Connect the phone power (either through PoE or power adapter) while the buttons above for about 7 seconds
while the phone is powered up.
· On a 1100 Series phone, release the buttons immediately after the blue and red light go off.
· On a 1200 Series phone, release the button immediately Loading BootC is displayed.
4. After releasing the buttons, the phone screen shows Manual configuration. Here you have 2 options:
· Option 1 - Upgrade Firmware and Settings
Press the 4 soft keys consecutively one after the other from left to right. This will enter the configuration
menu where you can configure the DHCP/static IP address and provisioning server parameters. The
parameters can be configured as per
DHCP is used or not.
· Option 2 - Resume Previous Operation
Let the phone continue its boot up process. The phone will resume its previously configured parameters and
firmware.
Loading UNIStim C7M Firmware
In this process we use a TFTP file server to upgrade the UNIStim firmware already on a phone to UNIStim firmware
06XXC7M or higher. The firmware is includes as part of the installation of IP Office Manager. IP Office Manager can also
be used as a TFTP server if one is not available.
1. Prepare the TFTP Server:
· If using IP Office Manager:
1100/1200 Series Phone Installation
IP Office Release 9.0
Method 2 (DHCP) or Method 4 (static addressing)
27
depending if
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Issue 05a (17 January 2014)