HP ProBook 470 G3 Maintenance And Service Manual
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HP ProBook 470 G3 Maintenance And Service Manual

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HP ProBook 470 G3 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 470 G3

  • Page 1 HP ProBook 470 G3 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Display ..................................6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader ..................9 Keys ..............................10 Bottom ................................. 11 Front ..................................12 Left ..................................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 30 Component replacement procedures ........................30 Battery ............................... 31 Service doors ............................. 32 Optical drive ............................34 Hard drive ............................36 Memory modules ..........................38 WLAN/Bluetooth combo card ......................40 M.2 solid-state drive .........................
  • Page 9 Setting a MultiBoot Express prompt ................92 Entering MultiBoot Express preferences ................ 92 Using HP Sure Start (select models only) ......................93 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 94 Using Computer Setup ............................94 Starting Computer Setup ........................94 Navigating and selecting in Computer Setup ...................
  • Page 10 Downloading a BIOS update ......................101 11 HP PC Hardware Diagnostics (UEFI) ......................102 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............102 12 Backup and recovery in Windows 7 ......................104 Creating recovery media and backups ......................104 Guidelines ............................
  • Page 11 17 Statement of memory volatility ........................ 128 Nonvolatile memory usage ..........................132 Questions and answers ............................. 134 Using HP Sure Start (select models only) ......................135 18 Power cord set requirements ........................136 Requirements for all countries and regions ...................... 136 Requirements for specific countries and regions .....................

  • Page 13: Product Description

    Product description Category Description Product Name HP ProBook 470 G3 Notebook PC Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W) 6500U, 2.6 GHz/3.1 GHz Single Core Turbo 6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W) 6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor...
  • Page 14 Category Description ● 1-TB, 5400-rpm 500-GB, 7200-rpm ● ● 500-GB, 5400-rpm, hybrid (8-GB SSD) ● 500-GB, 5400-rpm Fixed optical drives Supports the following 9.5-mm SATA optical drives: ● DVD-ROM ● DVD+/-RW SuperMulti DL ● Blu-ray ROM DVD+/-RW SuperMulti DL Supports no optical drive option Mini card M.2 2280 SSD (NGFF), SATA-3 Supports the following drives:...
  • Page 15 Multi-pin AC port Keyboard/pointing Keyboards devices HP Advanced Keyboard Full-sized, chiclet, spill-resistant keyboard with numeric keypad Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad Touchpad requirements Touchpad gestures enabled by default: on/off button on board, taps enabled by default, 2-finger scrolling and...
  • Page 16 Category Description Windows 7 Professional 64 – CPPP Windows 7 Professional 32 Windows 8.1 CH 64 – CPPP Windows 8.1 (EM) 64 Windows 8.1 (EM) 64 – High End Windows 8.1 (ML) 64 Windows 8.1 (ML) 64 – High End Windows 8.1 Professional 64 Windows 8.1 Core for Higher Education ML 64 Windows 10 Home 64...
  • Page 17 Category Description Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8.1 Enterprise 64 Windows 10 Enterprise Certified: Microsoft WHQL Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Optical drive M.2 solid-state drive Memory module WLAN module Keyboard...

  • Page 18: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. Chapter 2 External component identification...

  • Page 19: Top

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to ●...

  • Page 22: Keys

    Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select products Allows a fingerprint logon to Windows, instead of a password logon. only) Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the...

  • Page 23: Bottom

    To access Help and Support in Windows 7: Select Start > Help and Support. To access HP Support Assistant: in Windows 8.1: From the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 24: Front

    Description Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. Chapter 2 External component identification...

  • Page 25: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. Battery light When AC power is connected: ●...

  • Page 26: Right

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Description Spare part number Display panel assembly, 35.6-cm (14.0-inch) Displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight 827028-xxx...
  • Page 30 Item Description Spare part number 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 634920-001 (20) Hard drive Hardware Kit (includes bracket and screws)

  • Page 31: Display Components

    Display components Item Description Spare part number Display bezel 827044-001 Webcam module 826395-001 Display panel (raw) 827046-001 827047-001 Display Hinge Kit, includes: 827043-001 (4a) Left hinge (4b) Right hinge Display/webcam cable assembly 827031-001 (Cable Kit) Included in Cable Kit, 827031-001 Display rear cover (includes wireless antennas) 827049-001 Display components...

  • Page 32: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 827031-001 Display/webcam cable Function board cable Card reader cable Power button board cable USB board cable Battery connector cable Chapter 3 Illustrated parts catalog...

  • Page 33: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 829013-001 Large service door Small service door Fingerprint reader insert (for use in models without a fingerprint reader) Plastics Kit...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 634920-001...

  • Page 35: Miscellaneous Parts

    65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of 714657-001 China, and India) 65-W Smart AC adapter, nPFC 693711-001 HP smart AC adapter dongle, 7.4 mm 734734-001 Power cords, 1.83 m, 3-pin: For use in Australia 490371-011...
  • Page 36 For use in the United Kingdom 755530-031 For use in the United States 755530-001 Mouse HP USB laser mouse 674318-001 HP Comfort Grip Wireless Mouse 691922-001 HP USB Travel Mouse 757770-001 Case, Essential Messenger 679922-001 Docking station USB 3.0 port replicator 690650-001 USB 3.0, A-to-B cable, 0.5 m (for use with docking station)

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 43: Battery

    Battery Description Spare part number 6-cell, 55 WHr, 2.8 Ah 811346-001 4-cell, 44 WHr, 3.0 Ah 805294-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Service Doors

    Service doors Description Spare part number Plastics Kit (includes service doors) 829013-001 There is a small service door and a large service door on the bottom of the computer. The large service door provides access to the hard drive, memory modules, and optical drive. The small service door provides access to the WLAN module, M.2 SSD drive, and keyboard release access hole.
  • Page 45 Lift the small service door of the computer (4). Reverse these procedures to install a service doors. Component replacement procedures...

  • Page 46: Optical Drive

    Optical drive Description Spare part number Blu-ray Disc R/RW with SuperMulti Drive 827018-001 DVD+/-RW Double-Layer SuperMulti Drive 827020-001 DVD-ROM Drive 827019-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 If it is necessary to remove the bracket from the optical drive, remove the Phillips PM2.5×4.0 screw (1) that secures the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive. Component replacement procedures...

  • Page 48: Hard Drive

    Hard drive Description Spare part number Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 634920-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 49 Remove the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 50: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 52: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide 792610-001 Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide 792611-001 Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001...
  • Page 53 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 256-GB, TLC 827583-001 128-GB, TLC 827053-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 827028-xxx Keyboard, backlit 827029-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 56 Open the computer and position it on its side with the bottom toward you. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 57 Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector.
  • Page 58 There are markings, typically a thin white line across the breadth of the cable, that indicate where to bend the cable. On HP ProBook 470 G3 models, bend at the marking labeled S2 (1), and then fold the cable over (2). If installing a backlit keyboard, follow the same procedures for the backlight cable.
  • Page 59 Component replacement procedures...

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 61 Position the computer upside-down with the front toward you. Remove the 2 rubber screw covers on each side of the battery (1), 2 rubber screw covers on each side of the middle of the computer (2), and 2 rubber screw covers near the bottom corners of the computer (3), and 1 rubber screw cover near the bottom middle of the computer (4).
  • Page 62 Remove the 16 Torx T8M2.5×6.0 screws that secure the top cover to the computer. Position the computer upright and open it as far as possible. Disconnect the following cables from the system board: ● (1): Function board cable (2): Power button board cable ●...
  • Page 63 Remove the 7 Torx T8M2.5×6.0 screws from the top cover. Pry the top cover off the computer starting at the top (1), and then remove the top cover (2). NOTE: The top cover may be difficult to remove from the computer. Be careful not to damage the top cover when attempting to remove it.

  • Page 64: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable and bracket) 827054-001 Fingerprint reader insert (part of the Plastics Kit; for use in models without a fingerprint reader) 829013-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 65 Lift the fingerprint reader board and cable to disengage the adhesive that secures it (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 66: Power Button Board

    Power button board Description Spare part number Power button board assembly 827035-001 Power button board cable (included in Cable Kit) 827031-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Lift the right side of board and pull board out and to the right to remove it from under the tab (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 68: Function Board

    Function board Description Spare part number Function board 827033-001 Function board cable (included in Cable Kit) 827031-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Lift the left side of the board, and then remove the board from the top cover (3). Remove the function board from the top cover. Reverse this procedure to install the function board. Component replacement procedures...

  • Page 70: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 827032-001 USB/audio board cable (included in Cable Kit) 827031-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Lift the rear of the board and pull it away from side of the top cover (3). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 72: Card Reader Board

    Card reader board Description Spare part number Card reader board 827034-001 Card reader board cable (included in Cable Kit) 827031-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Lift the side of the board and remove it from the top cover (3). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 74: Fan

    Description Spare part number 827040-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 75 Lift the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 76: Optical Drive Connector Cable

    Optical drive connector cable Before removing the optical drive connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Battery Connector Cable

    Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 827031-001. Before removing the battery connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number System board with processor: Intel Core i7-6500U processor;...
  • Page 79 Disconnect the following cables from the system board: (1) Power connector cable (2) Display cable (3) Battery connector cable (4) Speaker cable (5) Hard drive connector cable Remove the 2 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Component replacement procedures...
  • Page 80 Remove the system board from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Rtc Battery

    RTC battery Description Spare part number RTC battery 826388-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 82 Remove the battery from the system board (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 827037-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Remove the speakers from the top cover (4). NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (5) are correctly in place. Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics 828396-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Lift the heat sink from the system board (7). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 87: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 827039-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Remove the cable from the clips around the fan (4), and then remove the power cable from the computer (5). Reverse this procedure to install the power cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 90 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×5.0 screws (2) from the bottom corners of the display bezel.
  • Page 91 Remove the display bezel (6). The display bezel is available using spare part number 827044-001. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 827027-001. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
  • Page 92 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure, and then rotate the display panel all the way over (2). The raw display panel is available using spare part number 827046-001 for FHD panels and 827047-001 for HD+ panels.
  • Page 93 If it is necessary to replace the display hinges, remove the 2 Phillips PM2.0×3.0 screws at the top (1) and the 4 broadhead Phillips PM2.5×3.0 screws at the bottom (2) that secure the display hinges to the display enclosure. Remove the display hinges from the display enclosure (3). Display hinges are available in the Display Hinge Kit using spare part number 827043-001.
  • Page 94 Lift the tabs to disengage the adhesive on the cable near the bottom of the display enclosure (3), and then remove the cable from the display enclosure (4). The display/webcam cable is available in the Cable Kit using spare part number 827031-001. Reverse this procedure to reassemble and install the display assembly.

  • Page 95: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 96: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 97: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 98: Choosing Multiboot Preferences

    optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.

  • Page 99: Setting A Multiboot Express Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 100: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 101: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 102: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 103: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 104: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 105: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 106: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 107: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 108: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 109: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 110: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 111: Computer Setup (Bios) In Ubuntu Linux

    10 Computer Setup (BIOS) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 112: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 113: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 114: Hp Pc Hardware Diagnostics (Uefi)

    11 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 115 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 116: Backup And Recovery In Windows 7

    12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 117: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 118: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 119: Using Windows 7 Operating System Media

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 120 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 121: Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 122: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 123: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 124: Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 125: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 126: Restore And Recovery

    112. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP...

  • Page 127: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 128: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 129: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 130: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 131: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 132 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ●...

  • Page 133: Specifications

    16 Specifications Computer specifications Metric U.S. Dimensions Length 290.5 mm 11.44 in Width 416.8 mm 16.41 in Height (front to rear) 25.0 to 26.0 mm 0.98 to 1.02 in Weight Equipped with 1 DIMM, M.2 SSD, WLAN module, webcam, 4 cell 2.72 kg 6.00 lbs battery, optical drive)

  • Page 134: Cm (17.3-In) Display Specifications

    Metric U.S. Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating...

  • Page 135: Hard Drive Specifications

    Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA...

  • Page 136: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 137: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 138: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 139: Dvd-Rom Drive

    DVD-ROM drive Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD- RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 140: Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 141 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 142 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 143 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 144: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 145 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 133...

  • Page 146: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 147: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 148: Power Cord Set Requirements

    18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 149 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 150: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 151: Index

    Index optical drive eject 14 display components, spare part AC adapter, spare part numbers 23 power 9 numbers 19 antennas right TouchPad 7 display hinge disconnecting 40 removal 80 audio, product description 2 Display Hinge Kit Cable Kit audio-out (headphone)/audio-in spare part numbers 19 contents 20 (microphone) combo jack,...
  • Page 152 HP PC Hardware Diagnostics (UEFI) WLAN 15 optical drive using 102 latch, battery lock 11 precautions 26 HP Recovery Disc Creator, using 104 latch, battery release 12 product description 2 HP Recovery Manager legacy support, USB 83, 88, 94, 99 removing 34...
  • Page 153 114 navigating and selecting 83, 88, removal 75 USB flash drive 115 spare part number 17, 75 using HP Recovery media 113 restoring factory settings 84, power connector, identifying 13 recovery media 89, 95 power cord creating 112...
  • Page 154 system restore point, creating 112 Windows operating system DVD Windows Startup Repair, using 106 thermal material, replacement 74 Windows tools tools required 25 using 113 top cover wireless antennas removal 48 disconnecting 40 spare part number 17, 48 wireless antennas, identifying 6 TouchPad wireless certification label 15 buttons 7...

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