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Omni 3210 Installation Guide
For information about Omni 3210 product service and repairs,
contact the VeriFone at 1-800-834-9133, Monday through
Friday, 8 A.M. to 7 P.M., Eastern Standard Time.
Returning a Terminal for Service
Caution: Do not, under any circumstances, attempt any
service, adjustments, or repairs on this equipment. Instead,
contact your local VeriFone distributor or service provider for
assistance. Failure to comply may invalidate the product
warranty.
Warning: This terminal comes equipped with a tamper-
evident label. This Tamper Warning label covers a screw hole
on the case bottom and indicates if an unauthorized party has
opened the terminal case. Opening the case will make the
terminal inoperable and void the product warranty!
To return a terminal for service, follow these steps:
1.
Obtain the Product ID information, including the unit
Model and Part Number, from the label that is affixed to
the bottom of the Omni 3210 terminal (see Figure 17). For
example, "Omni 3210" and "P092-501-01".
2.
Obtain the Product Serial Number (S/N) from the label
that is affixed to the back of the paper roll cradle (see
Figure 18). For example, "S/N XXX-XXX-XXX".
3.
Contact your VeriFone distributor or service provider and
give them the information described in Steps 1 and 2.
4.
Describe the problem(s) and provide the shipping address
where the repaired or replacement unit will be returned.
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