Front Panel Leds And Error Conditions - Motorola SURFboard SBV6120E Installation Manual

Problem
No telephone service
- or -
TEL 1 or TEL 2 LED is off

Front Panel LEDs and Error Conditions

LED Turns Off During Startup, If:
POWER SBV6120 is not properly plugged into the
power outlet
RECEIVE Downstream (receive) channel cannot be
acquired
SEND Upstream (send) channel cannot be
acquired
ONLINE IP registration is unsuccessful
TEL 1 or
If either TEL LED fails to flash during
TEL 2
startup, telephone line configuration has
failed
4 Troubleshooting Tips
Possible Solution
your operating system described in
service provider if you need an IP address.
•
If your telephone requires external power, check the AC power
connection to your telephone.
•
Check the connection between the SBV6120 and your telephone. If
they are properly connected and the TEL 1 or TEL 2 LED remains off,
the telephone line is not set up for voice service. Contact your service
provider.
•
Check the coaxial cable on the SBV6120 and the electrical outlet. Hand-
tighten the cable connectors if necessary.
•
Check the lights on the front panel. Make sure the green power light is
on. If it is not, check that the power cord is properly plugged into the
electrical outlet and the digital voice modem.
•
If you have cable TV, check that your TV is working and the picture is
clear. If you cannot receive your regular TV channels, your telephone
service will not function.
24
Configuring TCP/IP. Call your
Turns Off During Normal Operation, If:
SBV6120 is unplugged
Downstream channel is lost
Upstream channel is lost
IP registration is lost
Connected during a phone call and does
not blink, telephone connection is lost
B