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Motorola SURFboard SBV5120 User Manual

Motorola user guide voip cable modem surfboard sbv5120
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Summary of Contents for Motorola SURFboard SBV5120

  • Page 1 User Guide SURFboard SBV5120 VoIP Cable Modem...

  • Page 2: Safety And Regulatory Information

    Place this equipment on a stable surface. • Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. • Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

  • Page 3: Important Voip Service Information

    SAVE THESE INSTRUCTIONS Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 4 According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
  • Page 5 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 6: Table Of Contents

    Telephone Features Supported by the SBV5120 ........

  • Page 7: Introduction

    SBV5120. An external backup power supply may be connected to your SBV5120 that provides standby power for your VoIP telephone service if AC power is lost. Please contact your service provider for additional information about the Motorola PB1000 Battery Backup Power Supply.

  • Page 8: Telephone Features Supported By The Sbv5120

    Introduction Telephone Features Supported by the SBV5120 The SBV5120 supports the telephone features listed below. Some features listed may not be available on your telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider.

  • Page 9: Top And Front Panel

    Standby This light does not flash During normal operation, the Power, Receive, Send, and Online lights are on and the Link light flashes when the VoIP cable modem is transferring data. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting SBV5120 SURFboard®...

  • Page 10: Rear Panel

    Provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. Provides a connection to Reset If you experience a problem, you can push this recessed button to reset the VoIP cable modem (see “Troubleshooting” the VoIP cable modem must find and lock on the appropriate communications channels.

  • Page 11: Precautions

    If a TV is connected to the cable outlet, you may need a 5-900 MHz RF coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. To connect your VoIP cable modem to an Ethernet hub, see the network description in “Cabling for Multiple Users”...

  • Page 12: Signing Up For Service

    To activate your service, call your local cable provider. To receive data service, you need to provide the MAC ID on the bottom of the cable modem. You can record it here: 00 : ______ : ______ : ______ : ______ : ______ To receive telephone service, you need to provide the MAC ID on the bottom of the cable modem.

  • Page 13: Computer System Requirements

    98, UNIX, Linux, or Macintosh computers must use the Ethernet connection. If you use an Ethernet card, it must be installed in your computer before you install the VoIP cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card.

  • Page 14: Installation And Configuration

    Cabling and Startup for a Single User Allow some time (5 to 30 minutes) to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications. Always connect coaxial cable to the wall outlet first.
  • Page 15 Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet connector on the VoIP cable modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. Perform the procedures for “Configuring TCP/IP”...

  • Page 16: Setting Up A Usb Driver

    “Setting Up a USB Driver in Windows XP” When you finish setting up the USB driver, you can continue with The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only.

  • Page 17: Setting Up A Usb Driver In Windows 98 Second Edition

    Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Startup for a Single User”...
  • Page 18 Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file from the CD-ROM. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 19 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 Second Edition or Windows Me”...
  • Page 20 37 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem for information about obtaining warranty service. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Configuring TCP/IP in Windows 98 Second...

  • Page 21: Setting Up A Usb Driver In Windows 2000

    Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Startup for a Single User”...
  • Page 22 Click Next. The following window is displayed: Click Next. If the Insert Disk window is displayed, be sure the SURFboard VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.
  • Page 23 When you finish setting up the USB driver, you can continue with page 23. If you have any difficulties setting up the USB driver, perform page 38 and repeat this procedure. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Configuring TCP/IP in Windows 2000”...

  • Page 24: Setting Up A Usb Driver In Windows Me

    Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Startup for a Single User”...

  • Page 25: Setting Up A Usb Driver In Windows Xp

    Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Startup for a Single User”...

  • Page 26: Configuring Tcp/Ip

    Select the Configuration tab. Verify that TCP/IP is installed for the adapter that will be used to connect to the VoIP cable modem by looking for TCP/IP. If found, TCP/IP is installed. Skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 27 Introduction Select the adapter to be used for the SURFboard cable modem connection and then click Add. The Select Network Component Type window is displayed: Select the Protocol option and click Add. The Select Network Protocol window is displayed: Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window.
  • Page 28 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows Me” on page 30. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 98 Second Edition, or...

  • Page 29: Configuring Tcp/Ip In Windows 2000

    Double-click the Network and Dial-up Connections icon on the Control Panel window. The Network and Dial-up Connections window is displayed: Double-click Local Area Connection icon. The value of number varies from system to system. The Local Area Connection number Status window is displayed: SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 30 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 31 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to on page 31. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 32: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 33 On the Network and Internet Connections window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 34 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 35 Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 31. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 36: Verifying The Ip Address

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting on page 31...

  • Page 37: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Type ipconfig and press ENTER configuration: If an Autoconfiguration IP Address is displayed as in the window below, there is an incorrect connection between your PC and the VoIP cable modem or there are cable network problems. Check: • Your cable connections •...

  • Page 38: Renewing Your Ip Address

    Windows. ENTER If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting . If a valid IP address is displayed as shown, Internet access should...

  • Page 39: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown. You cannot connect more than one computer to the VoIP cable modem through the USB port. USB cable...

  • Page 40: Ethernet

    Introduction Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem, as shown. Computer SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting Cable outlet Coaxial cable SURFboard VoIP cable modem Ethernet cable...

  • Page 41: Troubleshooting

    VoIP cable modem power cord. Resetting the VoIP cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in...

  • Page 42: Front-Panel Lights And Error Conditions

    If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider. For more information about the lights, see SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...

  • Page 43: Removing The Usb Driver From Windows 98 Second Edition Or Windows Me

    Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Click the Motorola SURFboard USB Cable Modem and click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list:...

  • Page 44: Removing The Usb Driver From Windows 2000

    Disconnect the USB cable from your computer or VoIP cable modem. Click Yes to restart your computer. Perform “Running the Motorola USB Driver Removal Utility” Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings.
  • Page 45 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. A window is displayed.

  • Page 46: Removing The Usb Driver From Windows Xp

    On the Windows desktop, click Start to display the Start window shown. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting Glossary...
  • Page 47 Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. If a classic view similar to the following is displayed, click System to display the System Properties window: SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting...
  • Page 48 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. Close the Device Manager window and Control Panel windows.

  • Page 49: Running The Motorola Usb Driver Removal Utility

    Introduction Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility, you must run the Windows Device Manager by performing one of: • “Removing the USB Driver from Windows 98 Second Edition or Windows Me”...
  • Page 50 The following window displays when the USB driver has been successfully removed: Click Exit to exit the Motorola USB Driver Removal Utility. You can click Details to display informational messages about the files that were found and deleted, similar to the ones shown.

  • Page 51: Contact Us

    CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems. Your Motorola SURFboard VoIP cable modem is DOCSIS or Euro-DOCSIS certified.
  • Page 52 What do I do if my SURFboard VoIP cable modem stops working? “Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable provider or Motorola as described in SBV5120 VoIP Cable Modem User Guide Installation Troubleshooting “Contact Us”...

  • Page 53: Glossary

    The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SURFboard VoIP cable modem. You need to provide the MAC address to your cable provider.
  • Page 54 Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and VoIP cable modems. When you connect your SURFboard VoIP cable modem to the USB port, Windows 98 Second Edition and later versions automatically recognize the VoIP cable modem.

  • Page 55: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 56 Visit our website at: www.motorola.com 521963-001 8/05 MGBI...

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