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We:prefer yuu
utilize the
Customer
Satisfaction
Procedure. before you Tesort
to AUTO LINE,
but you
may cantact the
ElBB
at any t h e - . The
BBB.
will attempt
to resolve the complaint seming:as:
an
interme-diary. If
this mediation
is .unsuccessful,
an informal hearing will
be -scheduled: whexe :eligible c.ustomer9 may present their
cas.&
to an iinpartid third-party arbitratar.
The arbitrator will make .a decision which you may
accept or reject. If you accept the decision, GM will1 .be
.bound by that decision. The entire dispute resolution
procedure. should ordinarily take about 40 days from the
-time you file:a claimuntil a deaision is made.
Some state taws may require
y.ou
to use-this program
.before filing a claim with
a
state-run arbitration program
.of
. i n .
the courts.
.For
further information, contzct the
BBB
at
1-800-955-5100 or the Chevrolet Customer
Assistance Center at. 1-800-222- 1020.
-Your
vehicle
comes
with
a
separ.ate warranty booklet
that contains detiiikd warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If
you .believe that your vehicle. has a defect which could
cause a crash or could cause injury or death, you-should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
i n
a group of vehicl,es, it may order
a recall -and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motars.
To contact NHTSA, y.ou 'may either call the
Auto Safety
Hotline toll-free at 1-800-424-9393 (ar-366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U-.S, Department -of -Transportation
Washington, D.C. .205:90
You can also obtain other.hformatfon:about motor
vehicle. safety from the Hotline.
8-10
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