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GM Participation in an Alternative
Dispute Resolution Program
This prcgram .is available
iil a l l
50 states. and the District
of Co1urnbi.a. Camdim 'owners refer- to your Warrm-q
and Owner Assistance Information booklet for
information
on
the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Mo-tors reserves the right to
.change eligibihty limitations &d/or to discontinue its
:participation
-.
in this program.
'Both Chevrolet and your Ghevrolet dealer
are
committed
.to making sure you
are
completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has. not: been
:;adequately addressed, the Customer Satisfactim Proct-a-e
idescdbed earlier in
h s
section is very successful.
'There may be instances where an impartial third party
:can assist
in arriving at
a solution
to a disagreement.
iregarding vehicle repairs or interpretation of the New
'Vehicle Limited Warranty.. To assist-
in
resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
BBB
AUTO LINE is an out-of-court program
administered by the Better B.usine.ss Bureau system to
settle ,automotive disputes. This p-rogram'is available
free of charge to customers. who currently
own or
lease
a
GM vehicle.
If you are not satisfi-ed after following the Customer
Satisfaction Procedure,
you
may contact the
BBB
using
the toll-free te1ephon.e
number,
or
write
the.m at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Bou-levard
Suite 8' 0 0
Arlington, VA 22203-1 804
Telephone: 1-.800-9-55-5 100
To'.file a claim, you will be asked to provide your
'name
and..address, your Vehicle Identification N.umber (VIN)
and a statement of the nature of your-eomplajnt.
Eligibility is limited by vehi-cle age -and mile-agej and
other factors.
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