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Customer Satisfaction Procedure
Chevrolet dealers have the facilities, trained technicians
and up-to-date. information
to
promptly addres-s any
concerns you
may
have. However, if
a
concern
has not
been resolved to your complete satisfaction, .take
the
following steps:
STEP ONE
--
Discuss
your
ccmcern with a
member
s f
dealership management., Normally, concerns. can
b.e quickly resolved at that level. .If the matter has
already been reviewed with ,the, Sales, Service or Parts
Manager,
contact the. awner
of
the dealership
ox.
the
Gene4
Manager.
8-2
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