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Level 1 and 2 Service Manual
Warranty Service Policy
Parts Replacement
6809490A73-O
The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out-of-Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.
Product Support
Customer's original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
Order replacement parts, test equipment, and manuals from AAD.
U.S.A.
Phone: 800-422-4210
FAX: 800-622-6210
To order parts online, visit:
https://servicelink3.motorola.com.
(contact the EMEA Service Parts Group for the password required)
You can contact the EMEA Service Parts Group at:
+49 461 803 1638.
October 4, 2004
Outside U.S.A.
Phone: 847-538-8023
FAX: 847-576-3023
Introduction
7
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