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Motorola E1 Service Manual

Digital wireless telephone
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Download this manual See also: User Manual, Manual
Level 1 and 2 Service Manual
6809495A42-O
E1
Digital Wireless Telephone
GSM 850/900/1800/1900 MHz GPRS

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Summary of Contents for Motorola E1

  • Page 1 Level 1 and 2 Service Manual 6809495A42-O Digital Wireless Telephone GSM 850/900/1800/1900 MHz GPRS...

  • Page 3: Table Of Contents

    6809495A42-O Level 1 and 2 Service Manual Contents E1 GSM Contents Contents Introduction ................. 5 Product Identification .
  • Page 4 Contents E1 GSM July 08, 2005 6809495A42-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    Scope The scope of this manual is to provide basic information relating to E1 telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including: •...

  • Page 7: Warranty Service Policy

    Customer’s original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications E1 GSM Speech Coding Function Specification Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps July 08, 2005 6809495A42-O...

  • Page 11: Product Overview

    The E1 telephone features VibraCall vibrating alert and a selection of ring tones. The E1 is a quad-band phone that allows roaming within the GSM 850 MHz, GSM 900 MHz, 1800 MHz digital cellular system (DCS), and 1900 MHz PCS bands.
  • Page 12 Other Features Detailed descriptions of other features available for the E1 wireless telephone are in the appropriate E1 GSM User’s Guide listed in the Related Publications section toward the end of this manual. July 08, 2005...

  • Page 13: General Operation

    General Operation Controls, Indicators, and Input/Output (I/O) Connectors The E1 telephones’ controls are on the front and rear of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).

  • Page 14: General Operation

    A scroll key allows you to move easily through menus. Liquid Crystal Display (LCD) The E1 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.
  • Page 15 Level 1 and 2 Service Manual General Operation Figure 2 shows common icons displayed on the LCD. Service Provider Messages Date 10/15/04 Recent Calls Browser Phonebook Clock STYLES CAMERA Left Soft Key Right Soft Key Label Menu Indicator Label 5. Active 6.

  • Page 16: User Interface Menu Structure

    General Operation E1 GSM User Interface Menu Structure Figure 4 shows the E1 telephone menu structure. settings menu main menu á Web Access Personalize Phone Status Phonebook • Browser • Rhythm Lights • My Tel. Numbers • Web Shortcuts • Home Screen •...

  • Page 17: Battery Function

    Level 1 and 2 Service Manual General Operation Battery Function Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows 4 levels: 100%, 66%, 33%, and Low Battery.
  • Page 18 General Operation E1 GSM July 08, 2005 6809495A42-O...

  • Page 19: Tools And Test Equipment

    Used to measure battery voltage. 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, you can reach AAD by phone at (847) 538-8023 FAX (847) 576-3023.

  • Page 20: Disassembly

    Disassembly E1 GSM Disassembly This section describes how to disassemble a E1 telephone. Tools and equipment used are listed in Table 1. Many of the integrated devices used in this phone are vulnerable to damage from ESD. Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.

  • Page 21: Removing And Replacing The Battery

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Battery Remove the battery cover as described in the procedures. Lift the top end of the battery as indicated by the arrow in Figure 6. Lift the battery up and out of the battery compartment. Battery 041099o Figure 6.

  • Page 22: Removing And Replacing The Sim

    Disassembly E1 GSM Removing and Replacing the SIM Remove the battery cover and battery as described in the procedures. Unlock the SIM holder by sliding it to the side of the phone. Lift up the SIM holder and slide the SIM out (see Figure 7).

  • Page 23: Removing And Replacing The Rear Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing Remove the battery cover, battery, as described in the procedures. Using a small screwdriver, gently pry off the left and right rubber screw covers that conceal the top two screws on the rear housing. ®...
  • Page 24 Disassembly E1 GSM At the top of the front housing, gently pry up and lift the transceiver PC board out of the front housing. Transceiver PC Board Disassembly Tool Front Housing 041102o Figure 9. Removing and Replacing the Transceiver PC Board...

  • Page 25: Removing And Replacing The Keyboard

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Keyboard Remove the battery cover, battery, SIM, rear housing, and transceiver PC board, as described in the procedures. Using the disassembly tool, gently pry up the keyboard disconnecting it from the transceiver PC board as shown in Figure 10.

  • Page 26: Removing And Replacing The Microphone

    Disassembly E1 GSM Removing and Replacing the Microphone Remove the battery cover, battery, SIM, rear housing, and transceiver PC board, and keyboard assembly as described in the procedures. Use plastic tweezers remove the microphone grommet. Use the disassembly tool or plastic tweezers unplug the microphone from the transceiver board as shown in Figure 11.

  • Page 27: Removing And Replacing The Speaker

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Speaker Remove the battery cover, battery, SIM, rear housing, and transceiver printed circuit (PC) board as described in the procedures. Use the disassembly tool or plastic tweezers to release the speaker from the front housing as shown in Figure 12.

  • Page 28: Removing And Replacing The Keypad

    Disassembly E1 GSM Removing and Replacing the Keypad Remove the battery cover, battery, SIM, rear housing, and transceiver PC board, as described in the procedures. Lift the keypad up from one corner as shown in Figure 13 and remove it from the front housing.

  • Page 29: Removing And Replacing The Volume Switch Dome

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Volume Switch Dome Remove the battery cover, battery, SIM, rear housing, and transceiver PC board, as described in the procedures. Lift the volume switch dome out of the front housing as shown in Figure 14. Plastic Tweezers Volume Switch...

  • Page 30: Removing And Replacing The Display

    Disassembly E1 GSM Removing and Replacing the Display Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Using the disassembly tool, gently pry up the display from the transceiver PC board as shown in Figure 15.

  • Page 31: Removing And Replacing The Mft Chamber Assembly And Camera

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the MFT Chamber Assembly and Camera Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Disengage the two plastic MFT Chamber assembly side connectors from the transceiver PC board and lift of the MFT Chamber assembly as shown in Figure 16.

  • Page 32: Removing And Replacing The Camera From Mft Chamber Assembly

    Disassembly E1 GSM Removing and Replacing the Camera From MFT Chamber Assembly Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Disengage the two plastic MFT Chamber assembly side connectors from the transceiver PC board and lift of the MFT Chamber assembly as shown in Figure 17.

  • Page 33: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 18.
  • Page 34 Subscriber Identity Module (SIM) and Identification Label E1 GSM International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 35: Telephone Identification

    Level 1 and 2 Service Manual Telephone Identification Telephone Identification Identification Label Each Motorola GSM phone is labeled with a variety of identifying numbers. Figure 16 describes the current identifying labels. Type approval Mfg by information MOTOROLA INC. FCC ID: IHDT5UV1 EE 3 CANADA: 109 182 230A;...

  • Page 36: Troubleshooting

    E1 GSM Troubleshooting Manual Test Mode Motorola 790 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 37 Level 1 and 2 Service Manual Troubleshooting Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13 Set audio level 13 5*0*14...

  • Page 38: Troubleshooting Chart

    Troubleshooting E1 GSM Troubleshooting Chart Table 4. Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm defective.
  • Page 39 Level 1 and 2 Service Manual Troubleshooting Table 4. Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy 7. Vibrator feature not functioning. a) Vibrator defective. Replace vibrator. If the fault has not been cleared, proceed to b. b) Transceiver board defective.

  • Page 40: Part Numbers

    Part Numbers E1 GSM Part Numbers The following section provides a reference for the parts associated with E1 telephones. Exploded View Diagram Figure 20. Exploded View Diagram July 08, 2005 6809495A42-O...

  • Page 41: Exploded View Parts List

    Level 1 and 2 Service Manual Part Numbers Exploded View Parts List Table 5. Parts list Motorola Part Motorola Part Item Description Item Description Number Number 1589893N09 Front Housing Soft Touch 1587437Y01 Joystick Cap Black 6189782N01 Lens (Soft Touch Black) 0589598N01 Mic.

  • Page 42: Accessories

    Part Numbers E1 GSM Accessories Table 6. List of Accessories Description Kit number Audio & Connectivity Headset - Customizable SYN0486 Headset - Neckloop SYN7875 Headset - Retractable SYN8284 Headset Stereo FM - CE Bus SYN8609 Headset Boom Mic Noise Cancel - Universal...
  • Page 43 SYN1135 Self Install Car Kit - Smart Drive+ - Generic SYN1136 Self Install Car Kit Retractable CE Bus - HF600 SYN0613 Smart Cable CE Bus - Motorola SYN1004 Power Solutions Charger Adapter CE/CE (Y-cable) SKN6180 Travel Charger CE Bus Mid-Rate Linear - Euro...
  • Page 44 Travel Charger CE Bus Rapid Switcher - US SPN5195 Travel Charger CE Bus Rapid TWN Bag SPN5265 Travel Charger CE Bus Rapid TWN Box SPN5266 Battery Only Charger - E1 AAPN4072 Desktop Charger Modular CE Bus Dual Pocket SPN5210 Desktop Charger Modular CE Bus Single SPN5204...

  • Page 45: Related Publications

    Level 1 and 2 Service Manual Part Numbers Related Publications Motorola E1 User’s Guide (English) 68xxxxx100 Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. 6809495A42-O July 08, 2005...
  • Page 46 Part Numbers E1 GSM July 08, 2005 6809495A42-O...
  • Page 47 Level Service Manual alert settings 16 manual test mode 36 antenna contact bumper, removing and replacing 30, 31, menu structure 16 microphone, removing and replacing 26 MSN 33 battery charge indicator 17 names function 17 product 5 battery, removing and replacing 20, 21 operation 14 caller ID 11 alert settings 16...
  • Page 48 front speaker 27 keypad PC board 28 microhpone 26 rear housing cover 20 transceiver board 26 replacing antenna contact bumper 30, 31, 32 battery 20, 21 front endo housing 26 front speaker 27 keypad PC board 28 microphone 26 rear housing cover 20 transceiver board 26 transceiver PC board 28 serial number...
  • Page 50 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. © 2005 Motorola, Inc. All rights reserved. Personal Communications Sector, 789 International Parkway, Room S2C Sunrise, FL 33325-6220.

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