Troubleshooting - Monarch 9800 Series Operator's Handbook Manual

Tr o u b l e s h o o t i n g
This section helps you correct some problems that may occur.
Problem
Error message appears
during startup.
Does not print.
Does not feed.
Partially printed data.
Printing shadows or
smears.
Light printing.
Heavy printing.
Voids in printing.
Serial bar codes do not
scan.
Backing paper is
wrapped around platen
or peel roller.
Blank labels print or 750
series errors.
If you cannot fix a problem, call Technical Support.
Action
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical
Support if the error message reappears.
Check supply.
Check ribbon.
Send a corrected format and batch packet.
Set wide/narrow knobs correctly.
Clean the printhead.
Send a corrected format packet.
Clean the printhead.
Change supply.
Check ribbon.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Carefully remove the backing paper. Make
sure the backing paper tears at the
saw-toothed tear edge when using backfeed
and peel mode.
Clean supply sensors.
Rev. C 3/99

Troubleshooting 6-3