The Toro Total Coverage Guarantee - Toro 20360 Operator's Manual

Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise to repair the Toro Products
listed below if used for residential purposes* if it is defective in materials or
workmanship or if it stops functioning due to the failure of a component.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
The following time periods apply from the date of purchase:
Products
20 in Cordless Mowers
Battery
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure:
1. Contact any Authorized Toro Service Dealer to arrange service at their
dealership. To locate a dealer convenient to you, refer to the Yellow
Pages of your telephone directory (look under "Lawn Mowers") or
access our web site at www.Toro.com. You may also call the numbers
listed in item #3 to use the 24-hour Toro Dealer locator system.
2. Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine
if it is covered under warranty.
3. If for any reason you are dissatisfied with the Service Dealer's
analysis or with the assistance provided, contact us at:
Customer Care Department, RLC Division
The Toro Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll free at 866-214-9807 (U.S. customers)
Toll free at 866-214-9808 (Canadian customers)
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the Operator's Manual. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain
guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining
guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
*Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered
commercial use, and no warranty would apply.

The Toro Total Coverage Guarantee

A 2-Year Full Warranty (Not Applicable for Commercial Use)
Warranty Period
2 - year full warranty
2 - year full warranty
Countries Other than the United States or Canada
Items and Conditions Not Covered
There is no other express warranty:
•
Cost of regular maintenance service or parts, such as blade
sharpening or worn blades
•
Any product or part which has been altered or misused and requires
replacement or repair due to accidents or lack of proper maintenance
•
Pickup and delivery charges
•
Operational misuse, neglect, or accidents
•
Repairs or attempted repairs by anyone other than an Authorized
Toro Service Dealer
•
Repairs necessary due to improper battery care, electrical supply
irregularities, or failure to properly prepare the mower prior to any
period of non-use.
General Conditions
All repairs covered by these warranties must be performed by an
Authorized Toro Service Dealer using Toro-approved replacement parts.
Repair by an Authorized Toro Service Dealer is your sole remedy under
this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental, or consequential damages in connection with the
use of the Toro Products covered by these warranties, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
20 in Cordless
Mowers