Getting Help By Telephone - IBM Netfinity 7100 User's Reference Manual

Getting help by telephone

During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
• Setting up your computer and IBM monitor
• Installing and setting up IBM options purchased from IBM or an IBM reseller
• 30-day, preinstalled-operating-system support
• Arranging for service (on-site or carry-in)
• Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligi-
ble for IBM Start Up Support for 90 days after installation. This service provides assis-
tance for:
• Setting up your network operating system
• Installing and configuring interface cards
• Installing and configuring network adapters
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Austria
Belgium - Dutch
Belgium - French
Canada
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
1.Response time will vary depending on the number and complexity of incoming calls.
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IBM® Netfinity® 7100 User's Reference
purchase
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Country
Österreich
Belgie
Belgique
Canada
Danmark
Suomi
France
Deutschland
Ireland
Italia
Luxembourg
Nederland
Norge
Portugal
Number
1-546 585 075
02-717-2504
02-717-2503
1-800-565-3344
03-525-6905
9-22-931805
01-69-32-40-03
069-6654-9003
01-815-9207
02-4827-5003
298-977-5060
020-504-0531
2-305-3203
01-791-5147