IBM C400 User Manual page 80

2. On-site Service
3. Courier or Depot Service *
4. Customer Carry-In or Mail-In Service
5. CRU and On-site Service
6. CRU and Courier or Depot Service
7. CRU and Customer Carry-In or Mail-In Service
When a 5, 6 or 7 type of warranty service is listed, IBM will determine which type of
warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries. The IBM
Machine Warranty worldwide web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of
IBM's Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links to Product Support pages.
The IBM Statement of Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States,
call 1-800-IBM-SERV (426-7378). In Canada or the United States, call 1-800-IBM-SERV
(426-7378). For other countries, see the telephone numbers below.
Phone numbers are subject to change without notice. For the latest phone number list, go to
http://www.ibm.com/pc/support and click Support Phone List.
E-14
IBM C400 PROJECTOR: User's Guide
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your Machine and are available from IBM at
any time on your request. Installation of Tier 1 CRUs is your responsibility. If IBM
installs a Tier 1 CRU at your request, you will be charged for the installation. You may
install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under
the type of warranty service designated for your Machine. IBM specifies in the materials
shipped with a replacement CRU whether a defective CRU must be returned to IBM.
When return is required, 1) return instructions and a container are shipped with the
replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt of the replacement.
IBM or your reseller will either repair or exchange the failing Machine at your location
and verify its operation. You must provide suitable working area to allow disassembly and
reassembly of the IBM Machine. The area must be clean, well lit and suitable for the
purpose. For some Machines, certain repairs may require sending the Machine to an IBM
service center.
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a designated
service center. A courier will pick up your Machine and deliver it to the designated
service center. Following its repair or exchange, IBM will arrange the return delivery of
the Machine to your location. You are responsible for its installation and verification.
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the
failing Machine suitably packaged to a location IBM designates. After IBM has repaired
or exchanged the Machine, IBM will make it available for your collection or, for Mail-in
Service, IBM will return it to you at IBM's expense, unless IBM specifies otherwise. You
are responsible for the subsequent installation and verification of the Machine.
This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
This type of Warranty Service is a combination of Type 1 and Type 3 (see above).
This type of Warranty Service is a combination of Type 1 and Type 4 (see above).