Call Handling; Hold; Transfer; Conference - Mitel 5201 User Manual

CALL HANDLING

Hold

To place a call on Hold:
Press HOLD.
To retrieve a call from Hold:
Press HOLD.
To retrieve a call that has been placed on Hold at another extension:
1. Lift the handset.
2. Dial 23.
3. Dial the number of the extension that placed the call on Hold.

Transfer

To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press TRANS/CONF.

Conference

To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
Hang up.
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