Mitel SIP USER AND ADMINISTRATOR GUIDE 5320 Administrator's Manual
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Mitel SIP USER AND ADMINISTRATOR GUIDE 5320 Administrator's Manual

Sip user and administrator guide
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MITEL
5320/5330/5340 IP Phones
SIP User and Administrator
Release 8.0
Guide

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Summary of Contents for Mitel SIP USER AND ADMINISTRATOR GUIDE 5320

  • Page 1 MITEL 5320/5330/5340 IP Phones SIP User and Administrator Release 8.0 Guide...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    GETTING STARTED ... 1 SIP User Accounts and Passwords ... 1 SIP Administrative Mode ... 1 About your SIP Phone ... 1 TIPS FOR YOUR COMFORT AND SAFETY ... 5 Don't cradle the handset!... 5 Protect your hearing ... 5 Adjust the viewing angle ...
  • Page 4 Program a Speed Dial Key ... 14 Delete a Speed Dial Key... 15 Editing Speed Dial Numbers and Labels ... 15 Using Your IP Phone with Mitel Unified Communicator Express... 16 MAKING AND ANSWERING CALLS... 17 Dial by Number ... 17 Dial by Name ...
  • Page 5 ADMINISTRATOR TOOLS... 44 SIP Administrator Phone Passwords... 44 Change Phone Passwords ... 44 SIP User Accounts... 45 Configure/Modify a SIP User account... 45 View Prime User Name ... 45 Device Parameters ... 45 5320/5330/5340 IP Phone SIP User and Administrator Guide...
  • Page 6 5320/5330/5340 IP Phone SIP User and Administrator Guide Access Protocols ... 45 Enable/Disable Protocols... 46 Network Settings... 46 View the IP and MAC Addresses... 46 Modifying Network Settings ... 46 Upgrade the Phone’s Firmware ... 47 View the Firmware Version... 47 Upgrading the Firmware ...

  • Page 7: Getting Started

    See Administrator Tools on page 44 for more information. About your SIP Phone The Mitel 5320, 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys.
  • Page 8 5320/5330/5340 SIP User and Administrator Guide Figure 1. The 5320 SIP Phone Figure 2. The 5330 SIP Phone...
  • Page 9 (SPEAKER) enables and disables Handsfree mode. (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 5320/5330/5340 IP Phone SIP User and Administrator Guide Figure 3. The 5340 SIP Phone Function...
  • Page 10 On your home page, the two bottom right feature keys are always your Prime Line keys on a 5340 IP Phone; and the two bottom left feature keys are always your Prime Line keys on the 5330 and 5320 IP Phone.

  • Page 11: Tips For Your Comfort And Safety

    For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 12: Using Your Default Phone Window And Keys

    The Phone window provides access to programmable keys and the main phone interface. The 5320 IP Phone default phone window (not shown) is very similar to the 5330, except the page navigation keys are non-functional for the 5320. Also, the 5320 has a black bezel instead of a silver one.

  • Page 13: Call Encryption Indicator

    Accessories for Your Phone Headsets The 5320, 5330 and 5340 IP Phones support Mitel-approved headsets with a Feature Control Switch. Install the headset only in the dedicated headset jack on the back of the phone. Installation disables your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 14: Supporting Documentation

    Note: If you have administrative privileges, you will have access to both the User and the Administrator Web Configuration Tool online Help systems. Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com 2. Click Resources.

  • Page 15: Customizing Your Phone

    Table 3: Web Configuration Tool Default User Names and Passwords Default User Name user User Note: For Administrator default user name and password, see Administrator Tools on page 5320/5330/5340 IP Phone SIP User and Administrator Guide Default Password (5320 and 5330 IP Phone) hello Default Password...

  • Page 16: Accessing The Web Configuration Tool

    On the 5320, 5330 and 5340 IP Phones, press the corresponding softkeys to select menu items on the display. Entering Numbers and Letters Depending on the context, the 5320/5330/5340 IP Phone’s keypad allows you to enter only numbers, or numbers, letters, and some special characters. You can dial •...

  • Page 17: Ringer Volume Control

    To adjust handset volume: • When the handset is in use, press Speaker Volume Control When on a handsfree call, press 5320/5330/5340 IP Phone SIP User and Administrator Guide Table 4: Letter and Character Entry Press & (UP) or (DOWN)

  • Page 18: Display Language

    5320/5330/5340 SIP User and Administrator Guide Display Contrast Control To adjust display contrast: • When the phone is idle, press Display Language Your Administrator sets the display language using the Administrator Web Configuration Tool. (UP) or (DOWN)

  • Page 19: Personal Keys

    5330 and 5340 IP Phones have four Line keys. If one line is busy, incoming calls are received on the next available Line key. Each phone has a pre-assigned Prime Line (Line 1) key. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 20: Pre-Assigned Personal Keys

    Advisory Message Call Logs 1. On the 5320/5330 IP Phone, count from the bottom to top on the single row of keys. 2. On the 5340 IP Phone, count from the bottom to top on both rows of keys. Program a Speed Dial Key You can use the Web Configuration Tool to easily program, edit, and delete programmable key information, but you can also use the Settings application on the phone.

  • Page 21: Delete A Speed Dial Key

    Speed Dial key to clear the key and label, and then enter the new Speed Dial number/URL. You can edit feature key labels (including Prime Line key labels) at any time using the Key Programming page of the Web Configuration Tool. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 22: Using Your Ip Phone With Mitel Unified Communicator Express

    5320/5330/5340 SIP User and Administrator Guide Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced 3.0 applications, the 5320, 5330 or 5340 IP Phones becomes a powerful communications tool that helps customers streamline communications between people and organizations.

  • Page 23: Making And Answering Calls

    3. Press Dial or # (the pound key). Dial by Phone Book Entry 1. Press MENU , and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK <number of items> appears on the display. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 24: Dial By Call Logs Entry

    5320/5330/5340 SIP User and Administrator Guide 3. Press (UP) and 4. Press Dial or # (the pound key). 5. Lift the handset (optional). Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 10). Dial by Call Logs Entry 1.

  • Page 25: Answer A Call

    Press the associated flashing Line key. Calling and Called Party Display SIP phones display the true (programmed) identity of the called/calling party rather than the standard number/name display. 5320/5330/5340 IP Phone SIP User and Administrator Guide (SPEAKER), or press the flashing Line key.

  • Page 26: Call Handling

    5320/5330/5340 SIP User and Administrator Guide Call Handling Hold The 5320, 5330 and 5340 IP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold.

  • Page 27: Enable/Disable Call Forward

    Note: During a conference call, any party can perform a call transfer when one line on the phone that initiated the conference call is not in use. For conference call information, see Conference Call (Three-Way )on page 22. 5320/5330/5340 IP Phone SIP User and Administrator Guide to return to the default display.

  • Page 28: Transfer A Call To An Unconnected Third Party

    5320/5330/5340 SIP User and Administrator Guide Transfer a Call to an Unconnected Third Party 1. While on a call, press 2. Press a free Line key. 3. Call the party to whom you want to transfer the call, and then do one of the following: •...

  • Page 29: Add A Party On Hold To A Call In Progress

    5. Press TurnOn or TurnOff to enable or disable the message. When enabled, the Advisory Message appears in the information area of the phone display. 5320/5330/5340 IP Phone SIP User and Administrator Guide (TRANS/CONF). (DOWN) to navigate to the desired message.

  • Page 30: Messaging - Voice Mail

    5320/5330/5340 SIP User and Administrator Guide 6. Do one of the following: • To return to the Features menu, press Exit. • To return to the default display, press MENU Note: To enable/disable advisory messages using the Web Configuration Tool, access the tool’s Feature Configuration page (see page 10).

  • Page 31: Using A Do Not Disturb Key For Quick Enable/Disable

    2. Press OK, and then press Next to navigate to the desired log type (Missed Calls, Answered Calls or Outgoing Calls). 3. Press OK. The number of calls appears. 5320/5330/5340 IP Phone SIP User and Administrator Guide (DOWN) to navigate through the logged call entries.

  • Page 32: Call A Call Logs Entry

    5320/5330/5340 SIP User and Administrator Guide 4. Press (UP) and 5. When the desired entry appears, press Delete. CONFIRM DELETE? appears. 6. Press Yes. The log is deleted. 7. Press MENU to return to the default display. Call a Call Logs Entry •...

  • Page 33: Muting A Call

    2. Press OK. PHONE BOOK: <number of items> appears. 3. Press (UP) and 4. Press Change, and then press Edit. PROGRAM ADDRESS? appears. 5320/5330/5340 IP Phone SIP User and Administrator Guide (MUTE) key turns ON. (MUTE) key turns OFF. (DOWN) to navigate through the entries until ENTRY EMPTY!

  • Page 34: Delete A Phone Book Entry

    RSS feeds (or “web feeds”) are text formats used to deliver information such as news and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display an RSS feed or to display your own customized message (branding).

  • Page 35: Shared Lines And Keys

    Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a list of shared users. The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines;...
  • Page 36 5320/5330/5340 SIP User and Administrator Guide User 1 User 2 User 3 Figure 5 : Shared LIne Keys and User Configuration mitel1 Mitel mitel1a Phone1 mitel1b mitel2 Mitel mitel2a Phone2 mitel2b mitel3 Mitel mitel3a Phone3 mitel3b...
  • Page 37 5320/5330/5340 IP Phone SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
  • Page 38 5320/5330/5340 SIP User and Administrator Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
  • Page 39 5320/5330/5340 IP Phone SIP User and Administrator Guide Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.
  • Page 40 5320/5330/5340 SIP User and Administrator Guide...

  • Page 41: Programming Shared Line Keys

    2. Click the Key Number of the key you want to assign as a shared line. 3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been configured as a Shared Line. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 42: Shared Line Key Status

    5320/5330/5340 SIP User and Administrator Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shared Line LED Appearance...

  • Page 43: Programming Busy Lamp Field Keys

    Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users.
  • Page 44 5320/5330/5340 SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
  • Page 45 5320/5330/5340 IP Phone SIP User and Administrator Guide The illustration below shows an example of the User List configuration for the single user on mitel3.
  • Page 46 5320/5330/5340 SIP User and Administrator Guide Your Administrator must configure the BLF User Group List on the User List Config page.
  • Page 47 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002. 3. From the Feature list, select Speed Dial + BLF. 5320/5330/5340 IP Phone SIP User and Administrator Guide...
  • Page 48 5320/5330/5340 SIP User and Administrator Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed. 7.

  • Page 49: Time And Date

    11. Enter the date (for example, enter 161206 for 16 December 2006), and then press Submit. SET DATE? appears with the new date. 12. Do one of the following: • To return to the Features menu, press NO. • To return to the default display, press MENU 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 50: Call Forking

    You can register your SIP ID with several SIP servers and have all configured aliases ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering alias are extinguished. All Mitel SIP phones support call forking.

  • Page 51: Sip User Accounts

    2. Press the third Personal key (counting upwards from the bottom on the 5320/5330 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5340 IP Phone). The user display name (top line) and user name (second line) appear in the information area.

  • Page 52: Enable/Disable Protocols

    5320/5330/5340 SIP User and Administrator Guide Enable/Disable Protocols To enable/disable protocols using the Web Configuration Tool: • Access the tool’s Protocols page. Note: To access the Web Configuration Tool, HTTP must be enabled. If HTTP is disabled and you need to access the tool, enable HTTP through the Settings key interface as described here: To enable/disable protocols using the MENU Key: 1.

  • Page 53: Upgrade The Phone's Firmware

    Upgrade the Phone’s Firmware To access the latest SIP firmware loads, upgrade procedures, and Release Notes: 1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine. 2. Move your cursor over Products, and select SIP Desktop Devices.

  • Page 54: Upgrading The Firmware

    5320/5330/5340 SIP User and Administrator Guide Upgrading the Firmware To upgrade the firmware using the Web Configuration Tool: • Access the Configuring Network Settings and Updating Firmware sections of the Administrator's Web Configuration Tool. Note: The phone will compare its existing firmware with the firmware on the server. If both versions are identical, the phone will not perform the upgrade procedure.

  • Page 55: Voice Mail

    Access the Administrator Tools > Configuring Network Settings topic in the Administrator’s Web Configuration Tool online help. Additional Settings Additional settings that you can program or modify include: • Configuration files • Hot Line • Media configurations. 5320/5330/5340 IP Phone SIP User and Administrator Guide...

  • Page 56: Configuration Files

    Programs topic in the Administrator’s Web Configuration Tool online Help. Global RSS Feed You can program a global RSS feed or branding message that will be displayed on Line 1 of Mitel SIP Phones when the phones are idle. You program the global RSS feed in the Advanced Features section of the Web Configuration Tool.

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