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Mitel 5330 User Manual

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MITEL 5330 IP and 5340 IP Phones
User Guide

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Summary of Contents for Mitel 5330

  • Page 1: Here

    MITEL 5330 IP and 5340 IP Phones User Guide...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Elements of Your Phone ......................9 Ring/Message indicators ....................... 11 For Users on Resilient 3300 ICP Systems ................11 Mitel Line Interface Module ....................11 TIPS FOR YOUR COMFORT AND SAFETY ............... 12 Don't cradle the handset!....................... 12 Protect your hearing ......................12 Adjust the viewing angle ......................
  • Page 4 5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION........ 24 About the Integrated Office Companion Application............24 Installing the Integrated Office Companion Application............26 Registering the Integrated Office Companion Application ..........27 Upgrading the Integrated Office Companion Application to Enhanced Mode ....29 Configuring the Integrated Office Companion Application on Your Phone ......
  • Page 5 Table of Contents Answer a call......................... 60 End a call..........................60 Redial ............................ 60 Redial - Saved Number ......................60 Handsfree Operation ......................61 Auto-Answer......................... 62 Using the Analog line ......................62 CALL HANDLING........................63 Hold............................63 Mute ............................63 Transfer ..........................
  • Page 6 5330/5340 IP Phones – User Guide Campon ..........................73 Direct Paging ........................73 Do Not Disturb........................77 Emergency Calls ........................77 Group Listen ......................... 79 Group Paging / Meet Me Answer ..................79 Headset Operation......................... 80 Hot Desking .......................... 81 Hot Desk Remote Logout .....................
  • Page 7 Table of Contents Turn the conference unit on and off..................90 Adjust the conference unit volume ..................90 Place the conference unit in Presentation mode..............90 Exit the conference controller ....................90 Mute the conference unit ...................... 91 USING THE LINE INTERFACE MODULE ................91 Making and Answering Calls Using the Analog key............

  • Page 8: About Your Phone

    (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit. Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The 5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

  • Page 9: Elements Of Your Phone

    5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Flashes to signal an incoming call and to indicate a message waiting in Indicator your voice mailbox.
  • Page 10 On your home page, the bottom right feature key is always your Prime Line key on a 5340 IP Phone; and the bottom left feature key is always your Prime Line key on the 5330 IP Phone. The top three keys are softkeys.

  • Page 11: Ring/Message Indicators

    5330/5340 IP Phones – User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call...

  • Page 12: Tips For Your Comfort And Safety

    5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 13: Using Your Default Phone Window And Keys

    5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.
  • Page 14 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Launch specific call control features.

  • Page 15: Using Your Phone Applications

    5330/5340 IP Phones – User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all the phone’s applications. To open the Applications window, press Applications in the default Phone window. The Applications home window gives the current status of your phone’s applications.

  • Page 16: Using The Settings Application

    • Go To URL: Allows you to enable third party URLs to display in the Web Browser application. • PC Connectivity: Allows you to enter a password that is used by the phone to establish communications with the PC-resident 5330/5340 Companion application. • About 5330/5340 IP Phone: This screen displays the software release.

  • Page 17: Getting Help

    3. Press Close. Tips for Setting up your Phone After you receive your 5330/5340 IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, select Applications to verify the settings are correct. Now, you are ready to begin using your phone.

  • Page 18: Customizing Your Phone

    5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system administrator and you cannot changed them: •...

  • Page 19: Specify Language

    Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (On a 5330 IP Phone, you can only adjust the contrast, not the brightness.) To adjust the display contrast using the volume controls: •...

  • Page 20: Specify Audio Feedback Options

    2. Press Text Size. 3. Select Large Text or Small Text. 4. Press Save. Note: This setting is available only on the 5340 since the 5330 always uses large text. Large is the default text size on the 5340 IP Phone.

  • Page 21: Specify Call Notification Behavior

    5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings or 2. Press Call Notification. 3. Press the appropriate options to identify when you want the Phone window to display.

  • Page 22: Enable A Screen Saver (5340 Only)

    5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1.

  • Page 23: Program Receipt Of External Messaging

    5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press Settings or 2.

  • Page 24: Using The Integrated Office Companion Application

    5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion (IOC) enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer desktop. Integrated Office Companion also allows automation of telephony, instant messaging, and multimedia features, allowing the user to be immediately attentive to incoming communications.
  • Page 25 5330/5340 IP Phones – User Guide 5330 5330 5340 5340 Feature Basic Enhanced Basic Enhanced Add/Edit speed dial programming Search Outlook contacts Presence Auto Presence State change Auto search of Outlook contacts (by Number and Name) Search Active Directory Drag & Dial (Dial highlighted)

  • Page 26: Installing The Integrated Office Companion Application

    Companion Application on your PC, the installer indicates that you should remove it first. Use the Add or Remove Programs in the Control Panel, and scroll to Mitel 5330 5340 PC Companion Application, select it, and click on Remove. When this is completed, double click Setup.exe again if you exited the installation.

  • Page 27: Registering The Integrated Office Companion Application

    5330/5340 IP Phones – User Guide Registering the Integrated Office Companion Application When you run the Integrated Office Companion for the first time, you will be required to register. 1. A registration dialog will automatically appear. 2. To acquire a Trial Registration key: a.
  • Page 28 5330/5340 IP Phones – User Guide 3. Enter your registration key (either a Trial key or an Enhanced Key) and click “Register Now”. Note: If the Integrated Office Companion is unable to connect with the online registration system, a Manual registration dialog will appear instead with a “Unique Machine Identifier”. To manually register: 1.

  • Page 29: Upgrading The Integrated Office Companion Application To Enhanced Mode

    5330/5340 IP Phones – User Guide Upgrading the Integrated Office Companion Application to Enhanced Mode If you have previously registered Integrated Office Companion with a basic trial key and now wish to upgrade to enhanced mode, after purchasing an enhanced key, do the following: 1.

  • Page 30: Configuring The Integrated Office Companion Application On Your Phone

    When your PC and phone have successfully associated the first time, your settings are saved and reused for each subsequent connection. 1. On the 5330 or 5340 press Settings or , then select PC Connectivity. The phone's IP Address appears on the display: IP Address for PC: AAA.BBB.CCC.DDD...
  • Page 31 5330/5340 IP Phones – User Guide When setting up the association (either during the installation or when the application is first run), a “Find Phone” dialog will appear:...

  • Page 32: Association By Directory Number

    5330/5340 IP Phones – User Guide Association by Directory Number IOC can now query the ICP for the IP and MAC address of the phone using the phone's DN. With this mechanism, IOC is always able to find a programmed and in service 5300 phone, even if its IP lease expired and was renewed with a new IP address.

  • Page 33: Display The Integrated Office Companion Application Toolbar

    Elements of Your Integrated Office Companion Integrated Office Companion – Telephony Toolbar The IOC Telephony Toolbar application runs as a toolbar in your Windows Task Bar. The Telephony Toolbar allows enhanced integration between the 5330/5340 Phone, your PC, and various Microsoft Office applications. Element...
  • Page 34 5330/5340 IP Phones – User Guide The button is divided into two areas: Telephony Button • The larger portion will cause the default action to occur (which will change based on the telephony state). This is the same action as the bottom item on the popup menu.

  • Page 35: Using The Telephony Toolbar

    5330/5340 IP Phones – User Guide • Search Outlook Contacts For [Caller]… - Searches for a Microsoft Outlook Contact for the current caller. • Desktop Search for [Caller]… - Executes a Microsoft Desktop Search for the current caller. Note: Microsoft Outlook and Microsoft Desktop Search must be installed for these respective options to be available.
  • Page 36 5330/5340 IP Phones – User Guide Note: For these search options to be available, you must have Microsoft Outlook and/or Microsoft Active Directory installed and configured. Microsoft Outlook must be running. Contact your system administrator to install these products for you.
  • Page 37 5330/5340 IP Phones – User Guide Note: If you have Microsoft Active Directory configured, but it is unavailable at this time, a message will be reported as part of the search list. Dial extensions (enhanced Feature): If a phone number dialed contains an extension then once the call is established a menu offers the user the option to dial the extension.
  • Page 38 5330/5340 IP Phones – User Guide • Enter the phone number into the Text Field. Long distance and international numbers must be in a format understood by the telephony equipment. Refer to the section on Long Distance and International Calls at the end of this chapter.
  • Page 39 Windows Live, or Office Communicator running on your PC. Presence With the Integrated Office Companion, you can display presence information in the Telephony Toolbar Speed Dial menu on the 5330 (This is standard on the 5340 with the Basic Version)
  • Page 40 5330/5340 IP Phones – User Guide • Select a phone button to program • The dialog will then populate with the Speed Dial Button’s current setting • Check the “Display User’s IM Presence on my phone” check box • Select the contact from the drop down •...
  • Page 41 5330/5340 IP Phones – User Guide • Answer – Left-click the large portion of the Telephony Button to answer the incoming call • Call – Left-click the large portion of the Telephony Button to call back the last caller • Create a Speed Dial for Caller –...
  • Page 42 5330/5340 IP Phones – User Guide Note: Trans/Conf/Hold are not supported for the SIP Phones on IOC. • Transfer/Conference Ctrl+T • One Step Transfer Alt+T (Only available if Release function is programmed on a Phone Key) • One Step Conference Alt+C...
  • Page 43 5330/5340 IP Phones – User Guide Telephony Toolbar Menu Clicking on the small button at the right of the Telephony Toolbar causes the Telephony Toolbar menu to appear, with the following menu choices: Telephony Toolbar – Telephony Toolbar Menu Settings Dialog To open the Settings Dialog window, select Settings from the Telephony Toolbar Menu or the Tray Icon.
  • Page 44 5330/5340 IP Phones – User Guide General Pause Music When Phone is in Use – With this setting enabled, the Telephony Toolbar will cause Microsoft’s Windows Media Player or Apple’s iTunes, to pause the music on an incoming or outgoing call.
  • Page 45 5330/5340 IP Phones – User Guide Offline Online Busy, On The Phone Away, Be Right Back, Out to Lunch No icon Denotes no presence information reported Note: Your IM status will remain unchanged if it is set to “Appear Offline”...
  • Page 46 5330/5340 IP Phones – User Guide 2. User can use pre-defined dialing rules but can neither modify the rules or create new ones. In this case the settings dialog provides a tab that displays a textbox where the user can enter the path to already defined rules.
  • Page 47 5330/5340 IP Phones – User Guide Configuring Dialing Rules Mode - Command line options The IOC command line recognizes the /rules: command. This command can be used once or twice on the command line. Once to allow or deny the user from defining its own dialing rules.
  • Page 48 5330/5340 IP Phones – User Guide • Do an Outlook Contacts Search based on the CLID (Number and Name search) • Do a Desktop Search based on the CLID Long Distance and International Calls When storing long distance and international numbers in Outlook or typing them on the telephony toolbar certain formatting must be remembered or they become invalid when dialled.
  • Page 49 5330/5340 IP Phones – User Guide In the United Kingdom, this would be: • 0.29.123456 must be entered as +0 (29) 123456 • 00.966.1.123456 must be entered as +966 (1) 123456...

  • Page 50: Using The Pc Companion Application

    5330/5340 IP Phones – User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC. You can also use the PC...
  • Page 51 5330/5340 IP Phones – User Guide pop-up menu when you right-click a key, or if the Save button is disabled in the Programmable Keys dialog, contact your administrator to see if you have the option to program your keys. • To ensure that the Open URL feature key launches in a new window (instead of launching in an already open window), you may need to configure your Internet browser settings not to reuse open browser windows.

  • Page 52: Clearing, Editing Or Copying Key Programming

    5330/5340 IP Phones – User Guide Clearing, Editing or Copying Key Programming 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear. Re-program the key, if desired.

  • Page 53: Programing Features On Your Keys

    5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key • PC Companion application.
  • Page 54 5330/5340 IP Phones – User Guide Feature Default Label Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb Single Flash...
  • Page 55 5330/5340 IP Phones – User Guide Feature Default Label Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications available for programming on programmable keys Application Default Label Applications List Applications People People Call Forwarding Forwarding Conference Unit...

  • Page 56: Program Feature Keys Using The Settings Application

    5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or 2. Press Programmable Keys. 3. Press the key you wish to program. 4. Press View Features.

  • Page 57: Clear Programming From A Key

    5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or 2. Press Programmable Keys. 3. Press the key you wish to program. If it’s already programmed, press Clear Key. 4. Press Speed Call. 5. Press Edit Label and enter the label for the Speed Call.

  • Page 58: Setting Up Your Contact List (5340 Only)

    5330/5340 IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window.

  • Page 59: Making And Answering Calls

    5330/5340 IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more...

  • Page 60: Answer A Call

    5330/5340 IP Phones – User Guide 5. If more than one match is found, press the Next softkey. 6. Do one of the following: • To make the call, press the Call softkey. • To edit the entry, press the Backup softkey.

  • Page 61: Handsfree Operation

    5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number.

  • Page 62: Auto-Answer

    5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: •...

  • Page 63: Call Handling

    5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press (HOLD). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle.

  • Page 64: Transfer

    5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up.

  • Page 65: Add Held

    5330/5340 IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.
  • Page 66 5330/5340 IP Phones – User Guide To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding. 3. Press New Profile. 4. Press Edit Profile Name. An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save.
  • Page 67 5330/5340 IP Phones – User Guide ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press Applications. 2. Press Call Forwarding. 3. Press the appropriate Profile setting. 4. Press Activate. CANCEL CALL FORWARD To cancel Call Forward: 1.

  • Page 68: Using Other Features

    5330/5340 IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 69: Attendant Call Hold - Remote Retrieve

    5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant.

  • Page 70: Call Forward - End Chaining

    5330/5340 IP Phones – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up.

  • Page 71: Call Forward - Override

    5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls.

  • Page 72: Call Park

    5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system.

  • Page 73: Call Pickup

    5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1.
  • Page 74 5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone.
  • Page 75 5330/5340 IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE 1. Check that MUTE is OFF. is flashing 2. Listen for the paging party.
  • Page 76 5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging - Handsfree Answerback Enabled"...

  • Page 77: Do Not Disturb

    5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: •...
  • Page 78 5330/5340 IP Phones – User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed.

  • Page 79: Group Listen

    5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode.

  • Page 80: Headset Operation

    5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.)

  • Page 81: Hot Desking

    5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 82: Hot Desk - Pin Change

    5330/5340 IP Phones – User Guide 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key).

  • Page 83: Message Waiting Indicator

    5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled.
  • Page 84 5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice.

  • Page 85: Messaging - Cancel Callback

    5330/5340 IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.

  • Page 86: Override (Intrude)

    5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1.

  • Page 87: Reminder

    5330/5340 IP Phones – User Guide To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key).

  • Page 88: Speak@Ease

    Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

  • Page 89: Trunk Flash

    5330/5340 IP Phones – User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash.

  • Page 90: Using Your Phone With The 5310 Ip Conference Unit

    5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode.

  • Page 91: Mute The Conference Unit

    • Press Mute. USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone. The Line Interface Module operates in either of the following two modes, as determined by your System Administrator: •...

  • Page 92: Making And Answering Calls Using The Failover Mode

    5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note: If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear a beep.

  • Page 93: Appendix - For Your Information

    5330/5340 IP Phones – User Guide APPENDIX - FOR YOUR INFORMATION Upgrading Integrated Office Companion If upgrading from a Standalone PC Companion to the Integrated Office Companion, it is recommended that you first uninstall the Standalone PC Companion. Integrated Office Companion and Microsoft Framework 2.0 In order to run the Integrated Office Companion, your PC will also need to have the Microsoft .NET Framework 2.0 installed.
  • Page 94 5330/5340 IP Phones – User Guide...

  • Page 95: Appendix - List Of Limitations

    5330/5340 IP Phones – User Guide APPENDIX – LIST OF LIMITATIONS Integrated Office Companion Limitations Integrated Office Companion is designed to tie together functionality from various other applications. There are some cases of incompatible versions of these other applications that may result in limitations to certain Integrated Office Companion features.
  • Page 96 5330/5340 IP Phones – User Guide RESULT: ON THE PHONE WORKS • Case 2 1) Win Messeneger 4.7 installed / Outlook 2003 installed 2) Install and run IOC 3) Install Windows Live Messenger 8.1 RESULT: ON THE PHONE DOESN'T WORK (even if you stop and start IOC) Microsoft Windows Messenger and Office Communicator Integrated Office Companion “Presence”...

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