Forwarding Calls; Manual Call Forwarding; System Forwarding - Mitel 8662 User Manual

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

You can use Manual Call Forwarding to send incoming calls to another extension or external
number. The following table describes Manual Call Forwarding options.
Call Forward Feature
Call Forward All Calls
Call Forward if No
Answer
Call Forward If Busy
Call Forward If No
Answer/Busy
To use Manual Call Forwarding:
1. Press FWD and then press one of the menu buttons as described in the table above.
2. Enter the extension number, or press the OUTGOING button or the Outgoing access
To cancel a Manual Call Forwarding request:
Do one of the following:
•
•

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your phone. You cannot program the System Forward destination. You can only turn it
on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
2.
Mitel ® 8662 IP Phone User Guide – Issue 14, May 2010
All incoming calls are forwarded.
All incoming calls are forwarded if not
answered. (The timer is set by the
system administrator.)
When your phone is busy, all incoming
calls are forwarded without ringing.
All incoming calls are forwarded if your
phone is busy or if you do not answer.
ENTER FORWARD DEST appears.
code (default code is 8), and then dial the telephone number. You can press the
MESSAGE CENTER menu button to forward calls to the Message Center (voice
2
mailbox) . FWD ALL CALLS TO <number> appears.
Press the FWD button, and then press
CALL FORWARD CANCELED appears.
Or press the FWD button, and then press the FWD OFF menu button.
Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding
off.
This feature may or may not be enabled for your system. This feature may or may not be enabled for your system.
Description
(Speaker), or lift and replace the handset. ANY
Call Features
Code/Menu Button
355
ALL
356
NO ANSWER
357
BUSY
358
NO ANSWER/BUSY
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