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Appendix
Troubleshooting
If you have difficulty with your telephone system, please try the suggestions
below. For Customer Service, visit our website at www.telephones.att.com,
or call 1 (800) 222–3111. In Canada dial 1 (866) 288-4268.
I cannot pair my
cell phone to
the telephone
base.
I cannot pair my
headset to the
telephone base.
I cannot
connect my cell
phone with the
telephone base.
I cannot connect
my headset with
the telephone
base.
• Make sure the Bluetooth function of your cellular phone is turned on.
See your cell phone's user's manual for more information.
• Remove the AT&T EP5632 from your cell phone's handsfree device
history list (see you cell phone's user's manual for more information).
• Carefully follow the pairing instructions on page 23, making sure that
your cell phone is not connected to any other Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• Reset the telephone base. Unplug the unit's electrical power. Wait
for approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
• Make sure that your Bluetooth headset is in discoverable mode when
pairing with the telephone base. See your headset's user's manual for
more information on how to set your headset in discoverable mode.
• Carefully follow the pairing instructions on page 24, making sure that
your headset is not connected to any other Bluetooth device(s).
• Reset the telephone base. Unplug the unit's electrical power. Wait
for approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
• Make sure that the Bluetooth function of your cell phone is turned on.
See your cell phone's user's manual for more information.
• Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• Make sure that your cell phone is connected and on the Active Devices
list (page 27).
• For some cell phone's, you must authorize the AT&T EP5632 device in
your cell phone's Bluetooth feature. See your cell phone's user's manual
for more information.
• Manually connect your cell phone to the AT&T EP5632. Refer to your
cell phone's user's manual for more information.
• Make sure that your Bluetooth headset is not connected to any other
Bluetooth device(s).
• Make sure that your headset is connected and on the Active Devices
list (page 27).
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