Troubleshooting - AT&T BL102 Complete User's Manual

Appendix

Troubleshooting

If you have difficulty with your phone, please try the following suggestions.
For Customer Service, visit our website at
1 (800) 222-3111
or call
My telephone doesn't work at all.
Make sure the power cord is securely plugged in.
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Make sure you plug the battery connector securely into the cordless handset.
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Make sure you plug the telephone line cord securely and firmly into the
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telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 10 hours. For
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optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, it might take approximately 30 minutes to
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charge the handset before it shows Low battery. See page 6 for details.
Reset the telephone base. Unplug the electrical power. Wait for
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approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
You may need to purchase a new battery. Please refer to Battery
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installation and charging in this user's manual on pages 9-10.
The display shows No line. I cannot get a dial tone.
Try all the suggestions, as mentioned above.
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If the previous suggestions do not work, disconnect the telephone line
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cord from your telephone and connect the telephone line cord to
another telephone.
If there is no dial tone on that other telephone either, your telephone
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line cord may be defective. Install a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the
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wiring to this wall jack) may be defective. Try using a different wall jack
in your home to connect your BL102/BL102-2/BL102-3/BL102-4/
BL102-5 telephone, or contact your telephone service provider (charges
may apply).
I cannot dial out.
Try all the suggestions, as mentioned above.
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Make sure you have a dial tone before dialing. The cordless handset might
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take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
https://telephones.att.com
. In Canada, dial
92
1 (866) 288-4268.