Gateway Tower User Manual page 297

4
Click to select your modem, then click
Properties dialog box opens.
5
Click the
Diagnostic
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and For more information about modem troubleshooting in
Support Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
the arrow.
To run modem diagnostics in Windows 2000:
1
Close all open programs.
2
Click ,
Start Settings
window opens.
3
Double-click the
opens.
4
Click the
Diagnostic
modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
Reinstall the device driver. For more information, see "Reinstalling device
drivers" on page 211.
Open your computer and reseat the modem. For more information, see
the adding or replacing add-in cards section for your case in "Upgrading
Your Computer" on page 219.
tab, then click
Query Modem
, then click
Control Panel
icon. The Modems Properties dialog box
Modems
tab, click the COM port next to the name of the
. The Modem Info dialog box opens.
More Info
www.gateway.com
Troubleshooting
. The Modem
Properties
. If information
, then click
. The Control Panel
289