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Related Manuals for Gateway 850
Summary of Contents for Gateway 850
- Page 1 Gateway 850 SCSI storage enclosure user'sguide Configuring Installing...
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Page 3: Table Of Contents
Contents 1 About the Gateway 850 SCSI Storage Enclosure ....1 Welcome ............2 Features . - Page 4 Terminal emulator and COM port problems ......51 Host SCSI channel problems ......... .52 Device SCSI channel problems .
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Page 5: About The Gateway 850 Scsi Storage Enclosure
About the Gateway 850 SCSI Storage Enclosure Read this chapter to learn about: Enclosure features Components and connections Control and monitoring functions... -
Page 6: Welcome
Chapter 1: About the Gateway 850 SCSI Storage Enclosure Welcome Congratulations on the purchase of your new Gateway 850 SCSI Storage Enclosure. The enclosure is the new generation of fully fault-tolerant Ultra320 SCSI storage solutions available in a unique 2U design that fits in a compact space, ideally suited for today’s data centers. -
Page 7: Features
All SCSI channels are backward compatible Ultra2 LVD and Ultra/Fast/Asynchronous single-ended SCSI modes. All SCSI channels support SPI-3 Cyclic Redundancy Check (CRC) and Domain Validation. Continuous runtime diagnostics for warnings and automatic shutdown for out-of-spec temperatures and voltages, battery failures, and internal errors. www.gateway.com... -
Page 8: Front
Chapter 1: About the Gateway 850 SCSI Storage Enclosure Front Drive Status LEDs (left column of LEDs) Drive Activity LEDs (right column of LEDs) Channel Power Fan Status LED Power On LED Status LED Supply Status LED Alarm Reset Button... -
Page 9: Components
When the bezel is correctly installed and the storage enclosure is turned on, the bezel is immediately powered. Drive LEDs Status LEDs Alarm Reset Button For information about removing the bezel, see “Removing the front bezel” on page 62. www.gateway.com... -
Page 10: Converting To A Dual-Backplane Device
Chapter 1: About the Gateway 850 SCSI Storage Enclosure Converting to a dual-backplane device You can convert the enclosure to a dual-backplane device by removing the single bus module. To convert the enclosure into a dual-backplane device: Turn off the enclosure. For instructions, see “Turning off the enclosure”... -
Page 11: Ac Power
Each power supply has an AC power cord module. The modules have a power cord clip incorporated into the design to secure the power cord after it has been correctly inserted. The clip prevents accidental power cord disconnections. www.gateway.com... -
Page 12: Cooling Fan Module
Chapter 1: About the Gateway 850 SCSI Storage Enclosure Cooling fan module The cooling system consists of two high-performance (80-CFM) cooling fans mounted in a single fan module which slides into an open bay at the rear of the enclosure. The design of the fan module provides an easy user-replaceable component in a live environment without interruption of service. -
Page 13: Saf-Te Disk I/O Card
Specific switch settings are discussed later in “Setup and Installation” on page 13. Channel 1 Termination Jumper UP (Off -1) 1 2 3 4 5 6 7 8 DOWN (On -0) Channel 2 Termination Jumper www.gateway.com... -
Page 14: Rs-232 Ports
Chapter 1: About the Gateway 850 SCSI Storage Enclosure The SAF-TE Disk I/O card has two 68-pin VHD/CI SCSI connectors which provide the connectivity from the host computer(s) to the drives. The connectors are labeled “Channel 1” and “Channel 2.”... -
Page 15: Control And Monitoring
Status indicator LEDs The Status Indicator LEDs are grouped on the right side of the front bezel directly above the Alarm Reset button. Power LED When the Power LED is green, it indicates that the enclosure is turned on. www.gateway.com... -
Page 16: Drive Leds
Chapter 1: About the Gateway 850 SCSI Storage Enclosure Channel Status LED The Channel Status LED is green at all times. Power Supply Status LED The Power Supply Status LED indicates the condition of the power supplies. The LED is a steady green when both power supplies are functioning normally and will change to orange if one power supply fails or is turned off. -
Page 17: Setup And Installation
Setup and Installation Overview This chapter describes the procedures to install and set up the enclosure. Each section will step you through the hardware installation, cabling and topology configurations, and upgrades. It is important to thoroughly review this information and perform the procedures in the order in which they are presented. - Page 18 SCSI IDs, RAID Addressing, and disk spin-up options. See “Enclosure configuration” on page 21. The third section describes the cabling of the enclosure to the host system(s). This enclosure is very flexible and there are several possible configurations. See “Host cabling” on page 28. www.gateway.com...
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Page 19: Enclosure Detailed Installation
Make sure that the selected location in the rack cabinet has adequate air flow for the front-to-side and side-to-side areas. Remove the enclosure from its shipping carton and inspect for obvious damage. Place the enclosure on a flat surface. www.gateway.com... - Page 20 Store the bezel in a location so that it will not be damaged. Remove each of the power supplies by grasping each handle and pressing in on the release latch with your thumb as you pull the power supply away from the enclosure. Remove each of the drives. www.gateway.com...
- Page 21 Make sure that both sides of the enclosure are even. Front Rack Vertical Post Mounting Screw Mounting Chassis Flange Screw Install the rear mounting rails using the supplied screws and nuts. www.gateway.com...
- Page 22 Make sure that the power supply completely seats in the enclosure. The power supply will fit flush and the latch will reset as the power supply reaches its fully seated position. www.gateway.com...
- Page 23 Secure the front bezel by rotating the thumbscrews clockwise one-quarter turn. Install the power cords and secure them using the power cord clips. Warning Make sure that the power supply On/Off switches are in their Off position. www.gateway.com...
- Page 24 SCSI data cables for each drive configuration. Locate the applicable configuration and refer to the steps and diagrams to set the card switches and cable your system. The last section of this chapter provides the steps to correctly turn on or off your enclosure. www.gateway.com...
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Page 25: Enclosure Configuration
1 and Channel 2 together to create a single continuous SCSI bus. Dual-bus mode SAF-TE Disk I/O Drives 7 - 12 Drives 1 - 6 Drive I/O Connectors T= Location of internal termination (autosense allows the physical connection to disable termination) www.gateway.com... - Page 26 Choose the setting that is appropriate for your system. SAF-TE Disk I/O card switch and jumper locations Channel 1 Termination Jumper UP (Off -1) 1 2 3 4 5 6 7 8 DOWN (On -0) Channel 2 Termination Jumper www.gateway.com...
- Page 27 DOWN (0) Drive IDs of the Drive Slots (Drive Channel Side) Re-install the SAF-TE Disk I/O card. Slide the card into the slot and make sure that it seats completely. Secure the card by tighten the two thumb screws. www.gateway.com...
- Page 28 Chl 2 Power Power Cooling Supply Supply Fans Ctlr 1 SAF-TE Ctlr 2 Dual-Bus Mode This completes the 12-drive configuration setup. Follow your operating system requirements for preparing new drives, then see “Turning on the enclosure” on page 29. www.gateway.com...
- Page 29 Remove the SAF-TE Disk I/O card installed in both enclosures. Loosen the two thumbscrews and pull the card from its slot location. Locate the switches on each card and set them as described in the switch setting diagram. www.gateway.com...
- Page 30 1 2 3 4 5 6 7 8 DOWN (0) Re-install the SAF-TE Disk I/O card in each enclosure. Slide the card into the slot and make sure that it seats completely. Secure the card by tighten the two thumb screws. www.gateway.com...
- Page 31 SAFTE Disk I/O Chl 1 Chl 2 Power Power Cooling Supply Supply Fans Single Bus Module Ctlr 1 SAF-TE Ctlr 2 Single-Bus Mode This completes the 24 drive configuration setup. Follow your operating system requirements for preparing new drives. www.gateway.com...
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Page 32: Host Cabling
Host Channel ports on the Host I/O card(s) as indicated. Continue now with “Turning on the enclosure” on page 29. After turning on all the system(s), you may need to set the operating mode. Configure the disk arrays as desired. www.gateway.com... -
Page 33: Turning On The Enclosure
If you are planning to completely shut down the entire system, turn off the host system first. To turn off the drive enclosure: Turn off the host system. Press each enclosure’s power supply On/Off switches to their “Off” position. www.gateway.com... - Page 34 Chapter 2: Setup and Installation www.gateway.com...
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Page 35: Monitoring Systems
Monitoring Systems This chapter contains information about the on-board monitoring systems found in the enclosure. It also contains information on managing the enclosure’s SAF-TE firmware. You should monitor your enclosure regularly to make sure that the drives, controllers, arrays, and enclosure components are working correctly. -
Page 36: Enclosure Component Monitoring
A failed power supply can be identified by the orange “Fault” LED located on the power supply. Fan Status The Fan Status LED indicates the condition of the cooling fans. The LED is green when both fans are functioning normally. The LED is orange if any of the fans fail. www.gateway.com... -
Page 37: Drive Leds
(Press to Display Annunciation) Drive Slot 1 Drive Slot 4 Drive Slot 7 Drive Slot 10 Drive Slot 2 Drive Slot 5 Drive Slot 8 Drive Slot 11 Drive Slot 3 Drive Slot 6 Drive Slot 9 Drive Slot 12 www.gateway.com... -
Page 38: Audible Alarm
An audible alarm will sound when any of the enclosure’s components change to an abnormal state. To silence the alarm, press the Alarm Reset button located on the front bezel. The corresponding alarm’s LED will remain illuminated until the condition returns to a normal state. www.gateway.com... -
Page 39: One-Touch Annunciation
On “GREEN” = Good On “GREEN” = Off = Not Installed Good On “ORANGE” = Failed Off = Not Installed On “ORANGE” = Failed Enabled condition equals an UP switch position. Disabled condition equals a DOWN switch position. www.gateway.com... - Page 40 Drive Slot 11 SAF-TE Disk I/O Card Switch Settings Drive Slot 3 Drive Slot 6 Drive Slot 9 Drive Slot 12 UP (1) 1 2 3 4 5 6 7 8 DOWN (0) LED ON Condition (Green) LED OFF Condition www.gateway.com...
- Page 41 Controller is not installed. Drive Slot 10 Switch 3 (reserved) is in the DOWN position. Drive Slot 11 Switch 8 is in the UP position which sets the Remote Start mode to be disabled. Drive Slot 12 Controller is not installed. www.gateway.com...
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Page 42: Enclosure Monitoring Using Vt-100 Emulation
The cable is a DB-9 null-modem serial cable. Connect the other end of the cable to either a host system’s serial communication port or a VT-100 type terminal. On a host system, run a terminal emulation program or start the terminal. www.gateway.com... - Page 43 Drive Status LED for Drive slot 5). 8 Data bits 1 Stop bit None (parity) Flow Control Off At the screen cursor, press C +E. The Enclosure Terminal Utility menu appears. Press the 1 key to select option 1) Show Enclosure Environment Status www.gateway.com...
- Page 44 Enclosure Terminal Utility screen. Press E again to return to the Main menu. Options 2 through 4 are factory and technical support features. Do not access these features unless instructed to do so by a support technician. www.gateway.com...
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Page 45: Uploading Saf-Te Controller Card Firmware
The cable is a DB-9 null-modem serial cable. Connect the other end of the cable to either a host system’s serial communication port or a VT-100-type terminal. On a host system, run a terminal emulation program or start the terminal. www.gateway.com... - Page 46 Drive Status LED for Drive slot 5). 8 Data bits 1 Stop bit None (parity) Flow Control Off At the cursor, press C The Enclosure Terminal Utility menu appears. Press the 5 key to select option 5) Firmware Upload www.gateway.com...
- Page 47 EEPROM space until completed, then copies the new firmware code to the EEPROM active region. If you choose to stop an upload while in progress, make sure that the stop (abort) command was completed by pressing C +X at the cursor. www.gateway.com...
- Page 48 Chapter 3: Monitoring Systems After the upload completes, the Upload program updates the second SAF-TE processor. A progress status screen appears. At 100% progress, the following screen appears. www.gateway.com...
- Page 49 Uploading SAF-TE controller card firmware After the confirmation is complete, the following screen appears. Verify the new firmware has successfully loaded, then type C Press E to return to the Main menu. www.gateway.com...
- Page 50 Chapter 3: Monitoring Systems www.gateway.com...
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Page 51: Troubleshooting
Troubleshooting This chapter provides typical solutions for problems you may encounter while using the enclosure. -
Page 52: General Enclosure Problems
Be sure that the power switch is in the “On” position, labeled with an “I.” Replace the power cord. Identify the failed PSU, see “Replacing a power supply” on page 66. If the enclosure is not responding, contact your service provider. www.gateway.com... -
Page 53: Common Scsi Bus Problems
Check that the SCSI connectors are correctly connected to the or SCSI ID conflict. connected. Check SCSI ID assignments. HBA channels are If the enclosure is the daisy-chained enclosure, displayed during check the I/O card jumper settings in the last boot. enclosure on the chain. www.gateway.com... - Page 54 I/O card, noting whether the SCSI bus and drives remain in a normal state. Re-check the cables to the SAF-TE Disk I/O card, Host I/O card, and the host adapter. Replace the SAF-TE Disk I/O card or Host I/O card. www.gateway.com...
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Page 55: Terminal Emulator And Com Port Problems
Screen is Incorrect setting. Disable hardware flow control on the terminal updated, but will or terminal emulator. The controller supports not respond to XON/XOFF flow control and works correctly keystrokes. in most cases with no flow control. www.gateway.com... -
Page 56: Host Scsi Channel Problems
Check channels are displayed termination and ID assignment. If you have enabled during boot, or the controller Ultra/Ultra2 SCSI on any device channels, try hangs during display of disabling it. connected drives. www.gateway.com... -
Page 57: Problems During Bootup
POST shows problems related to the processor, logic, and memory. Symptom Solution One of the POST diagnostic Contact Gateway Technical Support. tests failed. The system hangs at CT_srv Follow these steps to resolve the problem: starting. -
Page 58: Common Problems And Interpreting The Leds
Replace a faulty SAF-TE Disk I/O card. and a drive is Faulty drive. Replace the faulty drive. present in the Faulty SAF-TE Disk I/O Replace the faulty SAF-TE Disk I/O card. slot. card. Replace the faulty Host I/O card. Faulty Host I/O card. www.gateway.com... -
Page 59: Warning And Error Events
Check that the temperature and/or voltage in ambient temperature is not too the failure range. warm. See “Technical Information” on page 73. ENCLOSURE Enclosure specific general Check the status of the FAIL purpose I/O triggered a failure enclosure. condition. www.gateway.com... -
Page 60: Disk Errors
Using the information in the Sense Key and ASC tables, you can see that this is a medium error, unrecovered read error—recommended reassignment. Sense key descriptions Sense key Description No sense Recovered error Not ready Medium error Hardware error Illegal request Unit attention Data protect Blank check Vendor-specific www.gateway.com... - Page 61 Unrecovered read error. Read retries exhausted. Error too long to correct. Multiple read errors. Unrecovered read error - auto-reallocation failed. Unrecovered read error - recommend reassignment. Unrecovered rear error - recommend rewrite data. SCSI parity error. Initiator-detected error message received. www.gateway.com...
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Page 62: Disk Channel Errors
Unexpected bus-free condition occurred (displayed as Unex Bsfree). Data overrun or underrun has been detected (displayed as Data OvUnRn). Target reported busy status (displayed as Device Busy). Target reported queue full status (displayed as Queue Full). Target has been reserved by another initiator. www.gateway.com... - Page 63 Target did not get response correctly to abort sequence. I/O aborted due to operating mode change (such as LVD to SE or SE to LVD) (displayed as Abort MdChg). Disk channel hardware failure (displayed as DskChn Fail). This may be the result of bad termination or cabling. www.gateway.com...
- Page 64 Chapter 4: Troubleshooting www.gateway.com...
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Page 65: Maintenance
Maintenance In this chapter you will find the maintenance procedures to replace enclosure components. -
Page 66: Removing The Front Bezel
Chapter 5: Maintenance Removing the front bezel To remove the front bezel: Rotate the two thumbscrews counterclockwise one-quarter turn to unlock the front bezel. Grasp and pull the front bezel from the enclosure. www.gateway.com... -
Page 67: Replacing The Cooling Fans
Replacing the cooling fans The cooling fan module is hot-swappable. Warning Do not operate the enclosure for extended periods of time (greater than five minutes) with the cooling fan module removed. No cooling is available while the fan module is removed. www.gateway.com... - Page 68 Release latch and pull cooling fan module from the enclosure. Remove the replacement cooling fan module from the shipping container and inspect for obvious damage. Save the packaging material. www.gateway.com...
- Page 69 The latch will reset when the module is completely seated, and the front bezel Fan Status LED will return to a normal state (green). Using the packaging material from the replacement cooling fan module, re-package and return the failed cooling fan module per your return instructions. www.gateway.com...
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Page 70: Replacing A Power Supply
Turn the On/Off switch to the “Off” position on the affected power supply. Using your thumb and forefinger, squeeze the power supply release latch while pulling the power supply from the enclosure. Release latch and pull power supply from the enclosure. www.gateway.com... -
Page 71: Replacing A Drive
To replace a drive: Remove the front bezel as described in “Removing the front bezel” on page 62. Identify the failed drive using the Drive Status LED. For more information, see “Troubleshooting” on page 47 and “Drive LEDs” on page 33. www.gateway.com... - Page 72 The drive carrier has tension clips which ensures that the drive fits very tightly. It requires some force to remove or install the drive. Remove the replacement drive from its shipping container. Inspect the drive for obvious damage. Save the packaging material. Install the replacement drive into the carrier. www.gateway.com...
- Page 73 Re-install and secure the front bezel. Using a Phillips screwdriver, rotate the fasteners clockwise one-quarter turn to lock. Using the packaging materials from the replacement drive, repackage the failed drive and return it per your return instructions. www.gateway.com...
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Page 74: Replacing The Saf-Te Disk I/O Card
Disconnect the SCSI data cables attached to the faulty SAF-TE Disk I/O card. Loosen the two thumbscrews that secure the card. Channel 1 Termination Jumper UP (Off -1) 1 2 3 4 5 6 7 8 DOWN (On -0) Channel 2 Termination Jumper www.gateway.com... - Page 75 Re-connect the SCSI data cables to the replacement SAF-TE Disk I/O card. Turn on the enclosure. For more information, see “Turning on the enclosure” on page 29. Using the packaging materials from the replacement card, repackage the failed card and return it per your return instructions. www.gateway.com...
- Page 76 Chapter 5: Maintenance www.gateway.com...
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Page 77: A Technical Information
Technical Information Specifications... - Page 78 89/336/EEC EMC Directive Shock Operating 1.0 G, 2 - 50 ms Non-operating 20.0 G, 2 - 20 ms Vibration Operating 5 - 500 Hz, 0.25 G (pk to pk) Non-operating 5 - 500 Hz, 1.0 G (pk to pk) www.gateway.com...
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Page 79: B Port Information
Port Information Connectors This appendix contains pin signal information for the SCSI connectors located on the SAF-TE Disk I/O and Host I/O cards. -
Page 80: Saf-Te Rs-232 Serial Port
One RS-232 port is labeled “SAF-TE.” It provides the serial interface to the SAF-TE Disk I/O card allowing for firmware uploads, maintenance and/or service monitoring of the SEPs. Below is the pin signals for this port. Null-modem cable This cable is a DB-9 to DB-9 null-modem type. www.gateway.com... -
Page 81: C Safety, Regulatory, And Legal Information
Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when this device is used in a commercial environment. - Page 82 Consult the dealer or an experienced radio/TV technician for help. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
- Page 83 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
- Page 84 Appendix C: Safety, Regulatory, and Legal Information www.gateway.com...
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Page 85: Index
Index Drive Status LED Drive Status LEDs AC Power Drives Supported Alarm Speaker dual-backplane Annunciation LED Sample backplane dual Enclosure Component Identification Basic Connection Instructions Enclosure Component Monitoring Topologies Enclosure Monitoring VT-100 Error messages Channel Status LED Components AC Power Fails to power on Channel Status LED Fan Status LED... - Page 86 SCSI BIOS hangs SCSI Bus Problems One-Touch Annunciation SCSI ID conflict Operating Environment Uploading Firmware Pin Signals Null-modem cable SAF-TE Warning events Power Requirements Weight Power Supply Power Supply Status LED Power Suppy Status LED Powering Off Powering On Power-On LED Rack Cabinet Installation Relative Humidity Removing the Front Bezel...
- Page 88 A MAN 850 SCSI JBOD USR GDE R0 8/03...