Gateway Tower User Manual page 296

Chapter 14: Troubleshooting
To access the gateway.your.way dial-up server:
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Your fax communications program only sends and receives faxes at
14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
Shut down and restart your computer.
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
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Insert the red Drivers CD into the CD, DVD, or recordable drive.
Click , then click
Help
To check your modem connection speed, click the
After your modem connects, move the mouse pointer over the
icon (located next to the clock on your taskbar).
Dial-Up Networking
Your modem connection speed appears.
Close all open programs.
Click , then click
Start
If your Control Panel is in Category View, click
.
Hardware
Click/Double-click the
tab.
Modems
www.gateway.com
.
Support Web Site
. The Control Panel window opens.
Control Panel
Phone and Modem Options
option.
Direct Dial
Printers and Other
icon, then click the