Troubleshooting Guide - Metrologic Voyager MS9500 Series Installation And User Manual

T
ROUBLESHOOTING
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
Symptoms
All Interfaces
The unit has no
LEDs, beep or laser. No power is being
At power up the
unit beeps 2 times
and alternately
flashes the LEDs.
At power up the
unit beeps 3 times.
At power up there
is a continuous
razz tone.
At power up there
is a razz tone and
the green* LED
flashes.
At power up there
is a razz tone and
both LEDs flash.
The unit scans,
communicates, and
beeps twice.
The unit powers up,
but does not beep.
The unit powers up,
but does not scan
and/or beep.
*
In some custom units, the standard green LED has been replaced with a blue LED and the red
LED has been replaced with a white LED.
G
UIDE
Possible Causes
No power is being
supplied to the unit.
supplied to the unit
from host.
There is a ROM
failure.
There is a non-
volatile RAM failure.
There has been a
diagnostic failure.
There is a VLD
failure.
There is a scanning
mechanism failure.
The same symbol
timeout is set too
short.
The beeper may be
disabled or no tone
has been selected.
The unit is trying to
scan a particular
symbology that is
not enabled.
Solution
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
A flash ROM upgrade is required.
Contact a Metrologic service
representative.
Adjust the same symbol timeout for
a longer time.
Enable beeper and select a tone.
UPC/EAN, Code 39, interleaved 2 of
5, Code 93, Code 128 and Codabar
are enabled by default. Verify that
the type of bar code being read has
been selected.
27