Heat Pump Control
iComfortt
iComfortt
LEDs
-enabled
-enabled
Thermostat
Thermostat
DS15
DS13
Yellow
Red
Display
Display
1 flash
Critical Alert
then
Off
Code 401
pause
2 flashes
Critical Alert
then
Off
Code 402
pause
3 flashes
Moderate
then
Off
Alert Code
pause
403
4 flashes
Critical Alert
then
Off
Code 404
pause
XP17
Possible
Possible
Condition
Condition
Cause(s)
Cause(s)
Compressor is
Long run
running extreme
time.
ly long run
cycles.
Indicates the
compressor
System
protector is open
pressure trip
or missing supply
power to the
compressor.
Compressor is
Short cycling
running less than
three minutes.
Compressor has
a locked out due
to run capacitor
Locked rotor
short, bearings
are seized,
excessive liquid
refrigerant.
Page 17
Solution
Solution
1
Low refrigerant charge.
2
Evaporator blower is not running.
S
Check blower relay coil and contacts
S
Check blower motor capacitor
S
Check blower motor for failure or blockage
S
Check evaporator blower wiring and connec
tors
S
Check indoor blower control
S
Check thermostat wiring for open circuit
3
Evaporator coil is frozen.
S
Check for low suction pressure
S
Check for excessively low thermostat setting
S
Check evaporator airflow (coil blockages or re
turn air filter)
S
Check ductwork or registers for blockage.
4
Faulty metering device.
S
Check TXV bulb installation (size, location and
contact)
S
Check if TXV/fixed orifice is stuck closed or de
fective
5
.
Condenser coil is dirty
6
Liquid line restriction (filter drier blocked if pres
.
ent)
7
Thermostat is malfunctioning
S
Check thermostat sub-base or wiring for short
circuit
S
Check thermostat installation (location and
level)
1
High head pressure.
S
Check high pressure switch if present in sys
tem
S
Check if system is overcharged with refriger
ant
S
Check for non-condensable in system
2
Condenser coil poor air circulation (dirty,
blocked, damaged).
3
Condenser fan is not running.
S
Check fan capacitor
S
Check fan wiring and connectors
S
Check fan motor for failure or blockage
4
Return air duct has substantial leakage.
1
Thermostat demand signal is intermittent.
2
Time delay relay or heat pump control is defec
tive.
3
If high pressure switch is present, see flash code
2 information.
1
Run capacitor has failed.
2
Low line voltage (contact utility if voltage at
disconnect is low).
S
Check wiring connections
3
Excessive liquid refrigerant in the compressor.
4
Compressor bearings are seized.
Clearing Sta
Clearing Sta
tus
tus
Clears the error
after 30 consec
utive normal run
cycles, or after
power reset.
.
Clears after four
consecutive
normal com
pressor run
cycles, or after
power reset.
Clears after four
consecutive
normal com
pressor run
cycles, or after
power reset.
Clears after
power reset or
four normal
compressor
cycles.