Troubleshooting - Bowers & Wilkins Zeppelin Air User Manual

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6. Using the Zeppelin Air USB Input
The USB input enables you to connect your Zeppelin
Air to a Mac/PC in order to play stored or streamed
audio, or to synchronise data held on your Mac/PC
with your iPod or iPhone.
6.1 Playing Audio via USB
When Zeppelin Air is connected to a Mac/PC via
USB and its USB input is selected, the computer will
identify Zeppelin Air as an output only audio device.
Specifying Zeppelin Air in the Mac/PC audio control
panel will allow it to play audio data either stored
locally on the computer or streamed via a network or
the internet. The Zeppelin Air indicator will illuminate
green when the USB input is selected.
Note: The table in Section 4 describes all
the Zeppelin Air indicator colours and their
meanings.
Depending on the Mac/PC audio application in use,
the remote control may be used to control playback,
skip tracks and adjust volume.
6.2 Data Synchronisation via USB
When Zeppelin Air is connected to a Mac/PC via
USB it can be used as an iTunes synchronisation
dock to synchronise data stored on the computer
with data stored on the iPod or iPhone.
To function as a synchronisation dock, the Zeppelin
Air must first be switched into Sleep mode Once in
Sleep mode, pressing and holding the Vol + button
for two seconds switches the Zeppelin Air into
Synchronisation mode (entry into synchronisation
mode is not possible from the remote control). In
synchronisation mode, a docked iPod or iPhone will
be linked directly to the Mac/PC via USB so that
iTunes can be used to manage data synchronisation.
The Zeppelin Air indicator will illuminate yellow in
synchronisation mode.
Note: If no iPhone or iPod is docked or no Mac/
PC is connected, Zeppelin Air will not enter
synchronisation mode.
When synchronisation is complete, synchronisation
mode can be cancelled either by un-docking the
iPod or iPhone or pressing and holding the Zeppelin
Air Vol + button for 4 seconds. It is good practice
always to "eject" iPod and iPhone models from
iTunes before physically disconnecting the USB
connection. The Zeppelin Air will return to Sleep
mode when synchronisation mode is cancelled.
Note: Cancelling synchronisation mode while
synchronisation is underway may result in data
loss.
7. Zeppelin Air Firmware Update
Updated Zeppelin Air firmware may from time to time
be made available for download from Zeppelin Air's
support section of the Bowers & Wilkins website.
8. Zeppelin Air Factory Reset
Zeppelin Air has a pin-hole reset button located
on its rear connection panel. The reset button is
illustrated in Diagram 7. To return Zeppelin Air's
settings (AirPlay input) to the factory defaults, ensure
the power cable is connected, and power the
Zeppelin Air on. Press and hold the reset button for
2 seconds. The indicator will flash red twice.
9. Cleaning Zeppelin Air
Use a clothes brush or damp cloth to clean the
grille cloth. Wipe other surfaces with a clean lint-free
cloth. If you wish to use a cleaning agent, apply
it onto the cleaning cloth, not directly onto the
Zeppelin Air. Test a small area first, as some cleaning
products may damage some of the surfaces. Avoid
products that are abrasive, or contain acid, alkali or
anti-bacterial agents.

10. Troubleshooting

If you need help troubleshooting a specific problem,
or have a question you'd like answered, please
consult our Troubleshooting guide, or Frequently
Asked Questions section on the Zeppelin Air Product
Support page of our website.
www.bowers-wilkins.com/support
POWER
Diagram 7
Zeppelin Air factory reset
ETHERNET
USB
AUX
RESET
COMP
8

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