Troubleshooting - Genie 1035 Operation & Maintenance Manual

Troubleshooting

Troubleshooting
OPERATION
(continued)
PROBLEM
Noisy operation.
Door opener runs
slow.
POWERHEAD LEDS
Powerhead LED
Round LED Long LED
OFF
ON/RED/
STEADY
ON/RED/
FLASHING
ON/BLUE/
FLASHING
ON/PURPLE/
FLASHING
ON/RED/
FLASHING
OFF
OFF
ON/PURPLE/ ON/PURPLE/
STEADY
OFF
ON/PURPLE/ ON/PURPLE/
FLASHING
ON/GREEN ON/GREEN
STEADY
ON/GREEN ON/GREEN
FLASHING FLASHING
ON/YELLOW ON/YELLOW
FLASHING FLASHING
ON/RED TO YELLOW ON/RED TO YELLOW
FLASHING
ON/WHITE STEADY ON/WHITE STEADY
20
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.
Possible Problem
Normal operation.
OFF
No response from unit.
ON/RED/
Limits NOT set properly.
STEADY
Program error.
ON/RED/
FLASHING
Component failure.
OFF Remote NOT programmed.
OFF Remote NOT programmed.
Safe-T-Beam® physical obstruction.
OFF
Safe-T-Beam® signal interference.
Door contact in UP or DOWN travel.
ON/RED/
FLASHING
Door component failure detected.
ON/RED/
Thermal cutout.
STEADY
Component error.
STEADY
ON/BLUE/
Door will not open.
FLASHING
Radio receiver error.
FLASHING
OK=Charged, Battery Back Up
STEADY
Discharging, Battery Back Up
Charging, Battery Back Up
Dead Battery, Battery Back Up
FLASHING
Battery Backup in Operation
WHAT TO DO
None required.
Check power supply.
Contact a trained door system professional.
Re-program limits, see pages 6-7.
Unplug unit, wait 5 seconds, plug in.
Contact a trained door system technician.
Program remote, see page 9.
Program remote, see page 9.
Remote obstruction, recheck unit.
Check alignment of Safe-T-Beam® pair and
nearest other Safe-T-Beam® pair, see page 15.
Remove obstruction.
Check door spring, track, rollers, hinges and
xtures.
DO NOT unplug unit.
Wait until LED clears before operating.
Contact a trained door system technician.
Check Sure-Lock™. Sure-Lock™ should be OFF for
normal operation (see page 4).
Unplug the unit. Wait 5 seconds and plug the unit
back in. If problems persist, contact a trained door
system technician.
None Required
Power is out. Battery in use.
None Required
Allow to charge 48 hours. If charging fails,
Replace Battery.
No Fault. Courtesy light while in battery backup
mode. Light will turn o after 4 minutes.
Solution