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6. Troubleshooting
Q:
NovoConnect does not operate.
A:
Check if the proper DC power supply with the appropriate operating voltage and sufficient
operating current (5VDC, 2A) is connected to the Micro-USB port of the NovoConnect
B360.
Q:
My PC cannot link to NovoConnect wirelessly.
A:
For your PC to link to NovoConnect, your PC must either have a built-in a Wi-Fi module or
an external Wi-Fi adapter, and WiFi must be enabled. If the NovoConnect B360 is set to
Hotspot Mode (factory-default mode), choose NovoConnect's SSID from the available
SSID list. If NovoConnect is set to Client Mode and is connected to a specific WiFi AP,
choose that AP's SSID from the available SSID list.
Q:
The play/pause buttons do not work.
A:
These buttons are functional only for the current presenters.
Q:
I cannot connect to the internet on NovoConnect.
A:
This is normal if the NovoConnect B360 is set to Hotspot Mode, since NovoConnect by
itself does not support WAN (wireless wide area network) access. To access the internet,
such as web browsingon NovoConnect, please set the WiFi to Client Mode and connect to
a WiFi AP that ha route to the Internet.
Q:
My PC or mobile device has failed to connect to NovoConnect.
A:
First, make sure that Wi-Fi is enabled on your device. If NovoConnect is set to Hotspot
Mode (factory-default mode), choose NovoConnect's SSID from the available SSID list. If
NovoConnect is set to Client Mode and is connected to a WiFi router, choose that
router's SSID from the available SSID list.
Q:
I cannot choose to present in full screen or in one of the split screens.
A:
Only the host has the authority to decide whether your presentation is to be seen in full
screen or one of the split screens. You may be invited to be the host: 1) if the Reset
button is clicked on the NovoConnect B360, 2) if the host explicitly hands over host
control to you, or 3) if all other presenters have disconnected from NovoConnect.
Q:
I am the host, but I cannot preview other participants' screens.
A:
To preview a participant's screen before sending a presentation invitation, that
participant must have screen preview enabled on his device.
Copyright © 2013 DELTA Electronics, Inc. All rights reserved.
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