Hellenbrand ProMate Series Owner's Manual page 21

PROBLEM
13. Iron in softened water.
14. Absent or incomplete LED display
15. Control does not display correct
time of day
16. No "softening" or "filtering" display
when water is flowing
17. Control valve regenerates at
wrong time of day
PROBLEM
18. Relay does not energize
A. Relay driver programmed on "Time"
B. Relay driver programmed on "Gallons"
19. Relay energized during regeneration
21
TrOuble ShOOTinG
CAUSE
A. Iron has fouled resin bed.
B. Iron is not in a soluble state.
C. Prefilter failure.
D. Iron level excessive.
E. Control fails to regenerate.
A. Transformer unplugged
B. No electric power at outlet
C. Defective transformer
D. Battery < 3 volts
E. Defective PC board
A. Power outage > 2 years
B. Power outage < 2 years, time of day flashing,
battery depleted
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
A. Twin Alternating softener can regenerate
at any time
relAY TrOubleShOOTinG
CAUSE
A. Programmed incorrectly
B. Defective relay, See figure below
C. Defective PC Board
D. Faulty wire connections between
PC board and relay
A. Programmed incorrectly
B. Faulty meter connection
C. Defective relay, See figure below
D. Defective PC Board
E. Faulty wire connections between
PC board and relay
A. Relay programmed as "on REGEN
gallons"
Relay operation while in error modes
1. Relays should turn off immediately whenever a Valve Error occurs.
2. Relays should remain on and continue to operate as programmed if a MAV Error
(106/107 or 116/117) occurs and the valve has already entered regen.
3. Relays should remain off, and not operate as programmed, if a MAV Error (106/107
or 116/117) occurs and the valve has not entered regen.
4. Lockout - Relay remains active during error, power outage and manual advance through
regeneration cycles.
CORRECTION
A. Use iron reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Test water to determine type of iron, install iron
reduction system.
C. Check prefilter.
D. Install iron reduction system.
E. See problem #3, page 20.
A. Plug transformer into uninterrupted outlet
B. Repair outlet or use working outlet
C. Replace transformer
D. Replace 2032 battery
E. Replace PC board
A. Reset time of day
B. Replace lithium coin type battery on circuit board
Model 2032 battery
A. Put bypass valve in service position
B. Connect meter to PC board
C. Remove meter and check for free rotation, clean
foreign material
D. Replace meter
E. Replace PC board
CORRECTION
A. Reprogram, see pages 11 & 12
B. Replace Relay
C. Replace PC Board
D. Check and repair wire connections
A. Reprogram, see pages 11 & 12
B. Repair or replace meter assembly
C. Replace Relay
D. Replace PC Board
E. Check and repair wire connections
A. Reprogram, see pages 11 & 12