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AT&T Conversant VIS Switch Application Manuals
Manuals and User Guides for AT&T Conversant VIS Switch Application. We have
1
AT&T Conversant VIS Switch Application manual available for free PDF download: User Manual
AT&T Conversant VIS User Manual (110 pages)
Adjunct Switch Application Interface
Brand:
AT&T
| Category:
Switch
| Size: 0 MB
Table of Contents
Table of Contents
3
Issue
6
1 ASAI Overview
7
Overview of the Adjunct/Switch Application Interface Feature
7
ASAI Voice Response Applications
8
Routing Applications
10
Data Screen Delivery Applications
11
Advantages Using the VIS ASAI Feature
14
2 ASAI Application Planning and Design
17
ASAI Application Planning and Design Overview
17
VIS Script Design
18
ASAI Voice Script Design
19
Routing Script Design
21
Monitoring Script Design
23
VIS-To-Agent Transfers
25
Agent-To-Agent Transfers
27
Blind Transfer
29
Consult Transfer
31
Host Application Planning and Design
34
ASAI Voice Response Application Considerations
35
Routing Application Considerations
35
Data Screen Delivery Application Considerations
36
Communications System Planning
38
Call Center Operations Planning
39
3 ASAI Installation
41
Installation Overview
41
Prerequisites for ASAI Installation
42
ASAI Hardware Architecture
43
Installing ASAI Hardware
44
Installing ASAI Software
46
Removing the ASAI Software
48
4 ASAI Administration
49
ASAI Administration Overview
49
Channel Administration
53
Add Channel Entry
56
Change Channel Entry
57
Remove Channel Entry
58
Virtual Channel Administration
58
Diagnose IPCI Board
61
Domain Administration
62
Add Domain Entry
66
Change Domain Entry
67
Remove Domain Entry
67
Initialize IPCI Board
68
Parameter Administration
69
Show ASAI Software Version
72
Show Status ASAI Link
73
Take IPCI Board Off-Line
75
5 Administering ASAI
77
ASAI Administration Overview
77
Administering the Lines
78
Administering the VIS ACD Split Domain
78
Administering the VIS Agent Lines
80
6 ASAI Script Builder Actions
83
ASAI Script Builder Actions Overview
83
Defining A_Callinfo
84
Defining A_Event
86
Defining A_Routesel
93
Defining A_Tran
96
Sample Scripts
101
Sample Scripts Overview
101
Sample ASAI Voice Script
102
Sample Routing Script
104
Sample Monitoring Script
106
Sample Scripts
109
ASAI Performance Performance Overview
109
Voice Response Integration
110
Data Screen Delivery
110
Routing Applications
110
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