Defining A_Event - AT&T Conversant VIS User Manual

ASAI Script Builder Actions
Table 6-1. A_Callinfo Fields
Field
Calling Party Number
Called Party Number
Switch Data
Trunk Group ID
Call Id
Cause Value
Return Value

Defining A_Event

The A_Event action retrieves information related to a call being monitored by an
ASAI domain. This action must be used with all scripts assigned to a domain.
(Refer to Chapter 4, "ASAI Administration" for information on administering a
domain). The A_Event action can return the following types of events:
Abandon Events — a monitored call is dropped or caller hung up
Connect Events — a monitored call is being delivered to an agent
End Events — a monitored call has ended normally (that is, not aban-
doned)
Route Request Events — a switch has requested routing for a particular
call
Abnormal Route End Events — the switch is reporting that the routing
failed due to some reason specified in the Cause Value field.
!
CAUTION:
The A_Event action should not be used in a script assigned to a voice chan-
nel.
To add A_Event to a transaction while defining an application in Script Builder,
press ADD. The Action Choices screen opens. Highlight "A_Event," then press
. Press CANCEL to exit from the Action Choices screen.
ENTER
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