Domain Administration - AT&T Conversant VIS User Manual

ASAI Administration

Domain Administration

The Domain Administration screen is used to instruct the VIS adjunct on how to
handle a call that was offered to a specific domain. For voice-response applica-
tions, there may be only one entry of type ACD to which the VIS service is
assigned.
Other domain types that may be administered through the Domain Administration
screen and assigned only non-voice response (data only) services include the fol-
lowing:
ACD — A domain type which processes information from the PBX associ-
ated with calls distributed on an ACD split on the switch.
VDN — A domain type which processes information from the PBX associ-
ated with a call processing vector (VDN) on the switch.
RTE — A domain type which processes route requests from the switch.
CTL — A domain type which processes information from the PBX for calls
transferred from the VIS (using the A_Tran action) to an extension which is
not associated with an ACD or VDN domain already monitored by the VIS.
To open the Domain Administration screen from the ASAI Administration screen,
highlight "Domain Administration" and then press
tion screen appears. Figure 4-9 shows an example of the Domain Administration
screen with domain information displayed.
NAME
ACD001
VDN001
CTL001
RTE001
ACD002
Please highlight the item you want and press a function key.
HELP
Figure 4-9. Domain Administration Screen
4-14
Domain Administration
TYPE EXT SERVICE
ACD 3982 VIS
VDN 4002 vdn-serv
CTL ANY ctl-serv
RTE 4005 rte-serv
ACD 7392 acd-serv
.The Domain Administra-
ENTER
STATUS
inserv
manoos
inserv
inserv
inserv
CANCEL CHG-KEYS
domain.ps