Sample Asai Voice Script - AT&T Conversant VIS User Manual

Sample ASAI Voice Script

Following is an example of an ASAI voice script that has been developed with the
A_Callinfo and A_Tran actions.
start:
# This is a sample voice script making use of the A_Tran action.
# This script would be used to handle calls at a T/R channel.
#
# In steps 1 through 3, standard Script Builder actions
# can be used to greet the caller, collect information, etc. In
# particular, it is assumed that a Prompt and Collect is used to
# collect an account number which is stored in account_num.
# A local database is read in an attempt to match the account
# number the caller provided and the ANI supplied with A_Callinfo.
# If a match is found, the table provides
# an agent extension and a split extension which are used to route the
# call to a specific agent within a split (direct agent routing).
# If no match is found, the call is routed to a default live agent
# split.
#
# Fields dest_num (agent extension) and split_num (split extension) for
# direct agent routing are returned from the table when a match is
# found.
#
4. External Action: A_Callinfo
5. Read Table
#
# Set defaults in case no match is found in the table: dest_num is set
# to the default live agent split (split 5678). split_num is set to
# NULL so that direct agent calling is not invoked.
A-2
calling: calling_num
called: called_num
switchdata: switch_data
trunkid: trunk_num
callid: call_id
cause: callinfo_cause
Return Field: callinfo_return
Table Name: account_db Search From Beginning
Field: account = account_num
Field: ani = calling_num