Table Of Contents - AT&T Conversant VIS User Manual

Contents

Table of Contents

1
ASAI Overview
Overview of the Adjunct/Switch
Ap plication Interface Feature
ASAI Voice Response Applications
Routing Applications
Data Screen Delivery Applications
Advantages Using the VIS ASAI Feature
2
ASAI Application Planning and Design
ASAI Application Planning and Design Overview
ASAI Application Planning and Design
VIS Script Design
ASAI Voice Script Design
Routing Script Design
Monitoring Script Design
VIS-to-Agent Transfers
Agent-to-Agent Transfers
Blind Transfer
Consult Transfer
Host Ap plication Planning and Design
ASAI Voice Response Ap plication Considerations
Routing Application Considerations
Data Screen Delivery Application Considerations
Communications System Planning
Call Center Operations Planning
3
ASAI Installation
Installation Overview
i
1-1
1-1
1-2
1-4
1-5
1-8
2-1
2-1
2-1
2-2
2-3
2-5
2-7
2-9
2-11
2-13
2-15
2-18
2-19
2-19
2-20
2-22
2-23
3-1
3-1
Issue 1 October 1993
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