Page 1 G-Series User Guide Publication Number 70-00007 Document Date: 04/05/2010 Print Date: 04/05/2010...
Page 2 The information contained in this document is the property of Positron Telecommunication Systems Inc. Except as specifically authorized in writing by Positron Telecommunication Systems Inc., the holder of this document: 1) shall keep all information contained herein confidential and shall protect same in whole or in part from the disclosure and dissemination to all third parties, and 2) shall use same for operating and maintenance purposes only.
Page 3: Table Of Contents
Positron Telecommunication Systems Inc. – G-Series Contents General Information ....................8 About this Guide ....................9 Compliance Information ..................10 Service and Support..................11 Overview......................14 The G-Series Family ...................15 The G-Series Overview ...................16 Basic Features ....................24 Call Routing Features..................24 Messaging and Management Features ............25 Web-Based Management and Administration: ..........26...
Page 4 Positron Telecommunication Systems Inc. – G-Series CDR ........................75 Recordings ......................76 Restart......................77 Users ........................78 Extensions.......................79 Conference Bridge ..................87 Ring Groups ....................89 PBX........................92 IVR Menus ......................94 Time Frames ....................101 User Templates .....................104 Sound Manager.....................107 Music on Hold....................107 IVR ........................108 Language ......................110 Music on Hold....................111 Incoming Calls....................112...
Page 5 Figure 27 Maintenance Menu Date and Time Tab Screen .........56 Figure 28 Positron Telecom Upgrade Page............58 Figure 29 Positron Telecom version.txt Page .............58 Figure 30 Positron Telecom change-log.txt Page at URL : http://positrontelecom.com/G124/Change-Log.txt..........59 Figure 31 Positron Telecom menu Page.............59 Figure 32 Maintenance Menu Firmware Upgrade Tab HTTP Screen ....60 Figure 33 Maintenance Menu Firmware Upgrade Confirmation ......60...
Page 6 Positron Telecommunication Systems Inc. – G-Series Figure 44 Network Menu Screen ................70 Figure 45 Network Menu NTP and Time Zone Section........71 Figure 46 Call Detail Records ................75 Figure 47 Recordings menu................76 Figure 48 Reset Dialog Box ................77 Figure 49 Extension Menu Screen..............79 Figure 50 Extension Screen –...
Page 7 Positron Telecommunication Systems Inc. – G-Series Tables: Table 1: Electrical Specifications ................35 Table 2: Physical Specifications................35 Table 3: Configuration Steps ................39...
Page 8: General Information
Positron Telecommunication Systems Inc. – G-Series Chapter 1 General Information...
Page 9: About This Guide
Positron Telecommunication Systems Inc. – G-Series About this Guide This guide introduces you to the Positron Telecommunication Systems Inc. G- Series appliance its features and applications, and describes how to install it. This guide was designed to be read from beginning to end.
Page 10: Compliance Information
If trouble is experienced with the Positron Telecommunication Systems Inc. product, please contact the Positron Repair department at 1-800-661-4311 for...
Page 11: Service And Support
Customer Service. Warranty Repairs All warranty repairs are performed at no cost. Positron reserves the right to repair or replace any equipment that has been found to be defective. For information about out-of-warranty repairs, contact Positron’s Repair...
Page 12 Positron's negligence, breach of warranty, breach of contract or for any other liability in any way connected with or arising out of, the equipment or any services performed by Positron shall be as follows: •...
Page 13 Positron Telecommunication Systems Inc. – G-Series Positron shall not be obligated to repair or replace any item of the equipment which has been repaired by others, abused or improperly handled, improperly stored, altered or used with third party material or equipment, which material, or...
Page 14: Overview
Positron Telecommunication Systems Inc. – G-Series Chapter 2 Overview...
Page 15: The G-Series Family
VoIP worlds by combining them into a single integrated device. The Positron Telecom G-Series products are an affordable, scalable solution for single point of contact communication needs, enabling customers to...
Page 16: The G-Series Overview
Positron Telecommunication Systems Inc. – G-Series The G-Series Overview G-124 - Analog • Sophisticated Integrated PBX functions in a single-board • 4 Analog FXO Ports • Support for up to 4 VoIP Lines • 2 FXS Port for analog phone or fax machine •...
Page 17 Positron Telecommunication Systems Inc. – G-Series Indicators • 7 LEDs on Front Plate o 4 – FXO – Orange o 1 – Globe o 1 – Tick o 1 Power • Ethernet Connector on rear plate o LED 1 – 10/100 MBs Indictor...
Page 18: Figure 2 G-1212
Positron Telecommunication Systems Inc. – G-Series G-1212 - Analog • Sophisticated Integrated PBX functions in a single-board • 12 Analog FXO Ports • Support for up to 4 VoIP Lines • 2 FXS Port for analog phone or fax machine •...
Page 19 Positron Telecommunication Systems Inc. – G-Series o 12 – FXO – Orange o 1 – Globe o 1 – Tick o 1 Power • Ethernet Connector on rear plate o LED 1 – 10/100 MBs Indictor o LED 2 - Activity...
Page 20: Figure 3 G-224
Positron Telecommunication Systems Inc. – G-Series G-224 - ISDN • Sophisticated Integrated PBX functions in a single-board • 4 ISDN Bri Ports (S/T) • Support for up to 4 VoIP Lines • 2 FXS Port for analog phone or fax machine •...
Page 21 Positron Telecommunication Systems Inc. – G-Series Indicators • 7 LEDs on Front Plate o 4 – ISDN – Orange o 1 – Globe o 1 – Tick o 1 Power • Ethernet Connector on rear plate o LED 1 – 10/100 MBs Indictor...
Page 22: Figure 4 G-320 - E1T1 Pri
Positron Telecommunication Systems Inc. – G-Series G-320– E1/T1 PRI • Sophisticated Integrated PBX functions in a single-board • Single E1/T1 PRI Ports • Support for up to 4 VoIP Lines • 2 FXS Port for analog phone or fax machine •...
Page 23 Positron Telecommunication Systems Inc. – G-Series Indicators • 7 LEDs on Front Plate o 4 – E1/T1 Status – Yellow / Red / Blue o 1 – Globe o 1 – Tick o 1 Power • Ethernet Connector on rear plate o LED 1 –...
Page 24: Basic Features
Positron Telecommunication Systems Inc. – G-Series Basic Features In addition to the default PBX features like call switching, call completion, call connection, call termination and accounting, the following features can be enabled: Call Routing Features Automated Attendant An automatic system to answer phones with the ability to build phone menu systems, add call menus, transfer to voice mail and create flexible and programmable rules to handle all of these features.
Page 25: Messaging And Management Features
Positron Telecommunication Systems Inc. – G-Series Messaging and Management Features Voice Mail and Voice Mailboxes An almost infinite number of voice mailboxes are available through the use of expandable CF card memory. Call Hold: System allows placing callers on hold with no drop off in queues with user selectable hold music and programmable options about handling hold time length.
Page 26: Web-Based Management And Administration
Positron Telecommunication Systems Inc. – G-Series Web-Based Management and Administration: Administrator can manage phone system directly from a Web browser. Operation Setup and configuration of the units is achieved through an integrated web-based interface. The system allows the seamless integration of VoIP and analog telephones into the same PBX.
Page 27: G-Series Features
Music on Hold configurable per user Corporate or Home Directory (Auto Attendant Positron’s auto-attendant allows callers to dial into a main number then dial a feature code or an extension. It can be used in combination with Direct Inward Dial to allow, for example, providing a directory to allow callers to look up a name and be transferred to the corresponding extension.
Page 28 Positron Telecommunication Systems Inc. – G-Series • music-on-hold • voice message forwarding • message appending The PBX plays music or prerecorded messages to customers on hold. Music can be sorted into various folders. Separate auto-attendant feature sets can be used for different situations.
Page 29 Positron Telecommunication Systems Inc. – G-Series Caller ID Represents the digits passed from the carrier (or PABX) to the end user device (or between PABXs) that identify who the caller is. Also known as CLI (Calling line identification) or ANI (Automatic Number Identification)
Page 30: Hardware Installation
Positron Telecommunication Systems Inc. – G-Series Chapter 3 Hardware Installation...
Page 31: Hardware Installation
Positron Telecommunication Systems Inc. – G-Series Hardware Installation This chapter of the G-Series User Guide covers: • Setup of G-Series • Verifying operations of the hardware • Connecting to the Internet • Rebooting the G-Series • Testing the Phones • Verifying the Dial Sequence •...
Page 32 Positron Telecommunication Systems Inc. – G-Series • G-Series appliance • Telephone line pigtails o G-124 and G-224 should contain two o G-1212 will contain four • Ethernet cable • Documentation • CD-ROM containing driver and sample files Environment The selected installation site should provide a stable operating environment, clean and free from temperature and humidity extremes, shock, and vibration.
Page 33 Positron Telecommunication Systems Inc. – G-Series incompatible CF card has been installed, the appliance will not successfully boot. To install Compact Flash memory, • Ensure that power to the system is off • Insert the memory into the memory holder...
Page 34: G-Series Installation
G-Series (192.168.1.X) • Open a Web browser to the IP address: 192.168.1.1 • G-124, G-1212 Only: If using more than two analog line ports, install the FXO line pigtails. Each pigtail handles two lines. One pigtail supports lines 1 and 3, the other, lines 2 and 4 and so on.
Page 35: G-124 Technical Specifications
Positron Telecommunication Systems Inc. – G-Series G-124 Technical Specifications Table 1: Electrical Specifications Parameter Specification Input voltage requirement: Power consumption: 3 @ 100 ft Table 2: Physical Specifications Parameter Specification Operating temperature range: 0° C to 40° C Storage temperatures: -20°...
Page 36: Configuring The G-Series
Positron Telecommunication Systems Inc. – G-Series Chapter 4 Configuring the G-Series...
Page 37: Information Required For Initial Configuration
Positron Telecommunication Systems Inc. – G-Series Information Required for Initial Configuration To complete the configuration of the card, you will require the following information: • The network address of the G-Series product as assigned by your network administrator • The address of a Time Server on your network (if present) •...
Page 38 Positron Telecommunication Systems Inc. – G-Series • In the Password field, type password...
Page 39: Initial Configuration Steps
Positron Telecommunication Systems Inc. – G-Series Initial Configuration Steps The following steps should be followed in the sequence listed below as information from a previous step will affect menus and options available in subsequent steps. In the event that some information has been missed or must be changed, full editing capabilities are provided by the G-Series interface.
Page 40 Positron Telecommunication Systems Inc. – G-Series PBX -> IVR Menus programs. 10. Configure conferencing Configuration of conference Users -> Conference Bridge “rooms”. 11. Configure ring groups Manage ring groups. A ring Users -> Ring Groups group is a group of extensions that can be set to ring at the same time or in sequence.
Page 41: Problem Solving
Positron Telecommunication Systems Inc. – G-Series Problem Solving The product has been designed to aid you in diagnosing and solving possible problems. These problems are rarely serious, usually incorrect configuration or a disconnected or damaged cable. If this section does not solve your problem, contact your supplier for information.
Page 42: The Web Interface
Positron Telecommunication Systems Inc. – G-Series Chapter 5 The Web Interface...
Page 43: Web Interface Home Screen
Positron Telecommunication Systems Inc. – G-Series Web Interface Home Screen The Positron Telecom GUI (graphical user interface) provides the means to access different Configuration Panel features. NOTE: Only the browsers supporting the full Java implementation are supported, A list of recommended browsers is available in the Appendix. If a recommended browser is not used, an error message may result, and it may not display some features or appear to hang.
Page 44: Login
Positron Telecommunication Systems Inc. – G-Series Login The Login menu will be presented when first logging in. Figure 6 Web Interface Tab Bar The default username for the system is: admin The default password is: password NOTE: It is recommended that the password be changed as it is necessary to secure the web interface.
Page 45: Status
Positron Telecommunication Systems Inc. – G-Series Status The Status screen presented after login or by clicking the Status tab provides system information. Figure 7 Status Screen...
Page 46: Figure 8 Status Screen - Voip Lines/Trunks
Positron Telecommunication Systems Inc. – G-Series The Status screen information includes: VoIP lines/trunks. (Configured through PBX -> Trunks / Lines) Figure 8 Status Screen - VoIP Lines/Trunks • Peers (extensions and trunks). (Configured through Users - > Extensions) Shows hardware and software phone information in Asterisk format along with IP address and status.
Page 47: Figure 10 Status Screen - Network
Positron Telecommunication Systems Inc. – G-Series Figure 10 Status Screen - Network • Lines (analog). Configured through (PBX -> Trunks / Lines). Figure 11 Status Screen - Lines • System Firmware versions, uptime, fixed on-board and virtual disk (flash memory) use Figure 12 Status Screen –...
Page 48: Figure 14 Status Screen - G-Series Storage
Positron Telecommunication Systems Inc. – G-Series G-series units have CF and USB memory. CF memory cannot be inserted or removed while the systems are running. Figure 13 Status Screen – G-series Storage Shown is the status of a system with no formatted CF memory.
Page 49: Diagnostics Tab
Positron Telecommunication Systems Inc. – G-Series Diagnostics Tab The Diagnostics Tab provides two menu choices – Diagnostics and Logs Figure 14 Diagnostics Tab Diagnostics The Diagnostics Menu can be used to verify network connections. It offers an input box where ping information can be entered to verify connection with the IP network and to determine whether a particular server is active.
Page 50: Figure 17 Diagnostics Screen
Positron Telecommunication Systems Inc. – G-Series Figure 16 Diagnostics Screen...
Page 51: Logs
Positron Telecommunication Systems Inc. – G-Series Logs Displays: The Logs Screen displays information generally used in system debugging. A drop-down menu provides: • Syslog Screen • Asterisk Messages • GUI Log • Web Server logs. Buttons: • To update the displayed logs, click Refresh •...
Page 52: Figure 20 Gui Messages Log Screen
Positron Telecommunication Systems Inc. – G-Series Figure 19 GUI Messages Log Screen Figure 20 Web Server Log Screen...
Page 53: System Tab
Positron Telecommunication Systems Inc. – G-Series System Tab Figure 21 System Tab The System Tab provides access to: • Create Configuration to update system configuration files • Admin Account to set system password • Maintenance to set date and time information, and provides tabs for: firmware upgrading, resetting to defaults settings, backup/restore functions and formatting CF memory.
Page 54: Create Configuration
Positron Telecommunication Systems Inc. – G-Series Create Configuration The Configuration Control updates system configuration files following changes done in the Web Interface. Note: Until the control is clicked, changes made to configurations will not be applied. Figure 22 Create Configuration Control...
Page 55: Admin Account
Positron Telecommunication Systems Inc. – G-Series Admin Account This menu allows for the setting and changes to the username and password which can be used to secure the web interface. The default username and password for the system is listed on Page 44.
Page 56: Maintenance
Positron Telecommunication Systems Inc. – G-Series Maintenance The Maintenance Menu comprises: • Date and Time • Firmware Upgrade • Reset to Defaults • Backups • Storage Date and Time This menu is to be used only where it is not possible to connect to an NTP time server.
Page 57: Firmware Upgrade
Firmware Upgrade Tab. Obtaining Firmware Upgrades To obtain a firmware upgrade file using an Internet-connected browser: Firmware upgrades are available through the Positron Telecom website at www.PositronTelecom.com/xxx Where (depending on product) xxx is: •...
Page 58: Figure 28 Positron Telecom Upgrade Page
Positron Telecommunication Systems Inc. – G-Series Figure 27 Positron Telecom Upgrade Page • Locate and read the Version.txt file to confirm Figure 28 Positron Telecom version.txt Page • Locate and read the change-log.txt page for the upgrade to verify its applicability to your situation.
Page 59: Figure 30 Positron Telecom Change-Log.txt Page At Url : Http://Positrontelecom.com/G124/Change-Log.txt
Positron Telecommunication Systems Inc. – G-Series Figure 29 Positron Telecom change-log.txt Page at URL : http://positrontelecom.com/G124/Change-Log.txt • Right-click the appropriate link and do a Save Target As… Figure 30 Positron Telecom menu Page • Locate the directory for your download on your local file system.
Page 60: Figure 32 Maintenance Menu Firmware Upgrade Tab Http Screen
Positron Telecommunication Systems Inc. – G-Series To upgrade the firmware using the Positron Telecom Web Interface • Ensure that the network is connected to the Internet • Click HTTP and enter the URL for the firmware. Example: http://positrontelecom.com/G124/uImage-md5 This operation will disconnect all current calls and should not be done during operating hours.
Page 61: Figure 34 Maintenance Menu Firmware Upgrade Completion
Positron Telecommunication Systems Inc. – G-Series Figure 33 Maintenance Menu Firmware Upgrade Completion To upgrade the firmware using TFTP: This operation will disconnect all current calls and should not be done during operating hours. • Click TFTP, enter the IP address and filename of the upgrade file •...
Page 62: Figure 35 Maintenance Menu Firmware Upgrade Tab Tftp Screen
Positron Telecommunication Systems Inc. – G-Series Figure 34 Maintenance Menu Firmware Upgrade Tab TFTP Screen To upgrade the firmware using a file on the local file system: • Click Local • Click Browse… and locate the file on your local file system This operation will disconnect all current calls and should not be done during operating hours.
Page 63: Reset To Defaults
Positron Telecommunication Systems Inc. – G-Series Reset to Defaults Clicking this tab resets the system to its default mode using the last applied firmware. This operation will disconnect all current calls and should not be done during operating hours. It is highly recommended that a backup is taken of current configuration files as they must be restored following the restart.
Page 64: Backups
Positron Telecommunication Systems Inc. – G-Series Backups Used to perform configuration file backup and restore functions. Backups are stored on the card’s onboard memory. They can be downloaded as .tar.gz files onto the host’s filesystem. Before performing a Firmware Upgrade or Reset to Defaults it is highly recommended that the configuration file is backed up for restoration after the system is restarted.
Page 65: Figure 39 Maintenance Menu Local Section
Positron Telecommunication Systems Inc. – G-Series Figure 38 Maintenance Menu Local Section To backup configuration files: • Enter the name of the backup in the Name box. The name cannot contain spaces, use the underscore “_” character if necessary. • Click Backup. A backup file will be created in the unit’s onboard memory.
Page 66 Positron Telecommunication Systems Inc. – G-Series • During the restore process, the buttons on this page will be gray. When they return to normal color, the restore will be complete. The restore operation can be performed while the system is running.
Page 67: Storage
Positron Telecommunication Systems Inc. – G-Series Storage Used to format the onboard Compact Flash storage used for voicemail and general storage. This control is useful when the Status screen shows that the Compact Flash memory is installed but unrecognized. NOTE: Estimated time for a format is 1.5 minutes/GB NOTE: A Reboot (System ->...
Page 68: Logs
Positron Telecommunication Systems Inc. – G-Series Logs This menu allows the specification of which logs will be created and their location on storage devices, if available. It is highly recommended to establish these settings during system setup to ensure that the associated information is captured when the PBX goes online.
Page 69 Positron Telecommunication Systems Inc. – G-Series • Voicemail : - Messages will be stored in the associated location. A drop-down menu is presented listing available storage locations.. CF Storage is not hot-swappable, system power must be removed to add or remove CF Storage.
Page 70: Network
Positron Telecommunication Systems Inc. – G-Series Network Allows for the review and editing of networking parameters. Figure 43 Network Menu Screen...
Page 71 Positron Telecommunication Systems Inc. – G-Series Host Name: Sets and displays the name of the host of the system and Web interface. TFTP Server: Sets and displays the IP address of the TFTP (Trivial File Transfer Protocol) server which typically holds firmware upgrades, sound files and system backups.
Page 72 System (DNS) server. This information will be supplied by the network administrator. SIP Localnet: This setting is used in offices which use VPN (Virtual Private Networks) which will establish multiple networks where phones are registered. More details and assistance in setting this are available from Positron Telecom.
Page 73 Positron Telecommunication Systems Inc. – G-Series Figure 46 Network Menu Screen SMTP Section SMTP Server: Sets and displays the address of the network’s mail system. This information is used to allow the sending of voicemail attachments to emails. Username: Sets and displays the username for the email account used to send voicemail attachments.
Page 74 Positron Telecommunication Systems Inc. – G-Series Use TLS (Transport Layer Security): (Yes/No) – information for the correct setting can be obtained from the network administrator.
Page 75: Cdr
Positron Telecommunication Systems Inc. – G-Series Displays information from the CDR (Call Detail Recording) system. Buttons allow refreshing the display and Downloading the CDR data as a tar.gz file. Figure 47 Call Detail Records Start Time Start time of the call...
Page 76: Recordings
Positron Telecommunication Systems Inc. – G-Series Recordings Provides a list of recordings made by the system and controls to allow individual and all recordings to be deleted. Typically recordings are individually downloaded then deleted. Figure 48 Recordings menu...
Page 77: Restart
Positron Telecommunication Systems Inc. – G-Series Restart Restarts the system using the existing configuration files. NOTE: All calls in progress will be dropped during Restart. To perform a system reset: • Click Cancel to return without resetting or Click OK to begin reset.
Page 78: Users
Positron Telecommunication Systems Inc. – G-Series Users The Users Tab permits access to the: • Extensions menu, for the creation and initial configuration of all extensions, including hardware and software sets and virtual extensions for voicemail boxes, IVR menus, conference bridges and ring groups •...
Page 79: Extensions
Positron Telecommunication Systems Inc. – G-Series Extensions Displays a list of extensions, allows for the editing (configuration) and deletion of extensions. Figure 50 Extension Menu Screen The Add button allows for the creation of new extensions. By selecting the appropriate extension type from the Type: drop-down menu relevant parameter information is to be entered.
Page 80 Positron Telecommunication Systems Inc. – G-Series • SIP telephone sets • SIP software phone • Virtual Extensions: • IVR systems • Voicemail boxes • Conference bridges • Ring groups.
Page 81 Positron Telecommunication Systems Inc. – G-Series Figure 51 Extension Screen – SIP parameters...
Page 82 Positron Telecommunication Systems Inc. – G-Series Extension: The extension number (typically four digits). An error message will result if the entered extension number is already in use. Type: Select the type of extension: SIP: Extension is a SIP hardware phone or SIP software phone Analog Extension is an analog phone.
Page 83 Positron Telecommunication Systems Inc. – G-Series Figure 52 Extension Screen – Analog parameters Subtypes: Voicemail: Establishes a voicemail box which is not associated with a physical extension. For example, the sales department can use a virtual voicemail box to store customer requests, and a number of sales staff can access this box in order to process the messages.
Page 84 Positron Telecommunication Systems Inc. – G-Series Conference Room: Establishes a new Conference Room. NOTE: Configuration of the Conference Room is done through Users-> Conference Rooms. Ring Group Establishes a new Ring Group. NOTE: Configuration of the Ring Group is done using Users->...
Page 85 Positron Telecommunication Systems Inc. – G-Series Phone Model: Provides configurations for certain IP telephone set manufacturers. Phone Serial Number: The MAC address of the telephone set. NOTE: This address is typically printed on a sticker on the underside of the telephone set. By entering this address, the system can keep track of the set even if it is relocated in the office.
Page 86 Positron Telecommunication Systems Inc. – G-Series Figure 55 Follow Me Extended Menu Ring Time: After the specified number of seconds, (in this example, 5) the call will be forwarded to the number listed in Phone Number 1. Ring Time 1,2: After the specified number of seconds the call will be forwarded to the numbers listed below each.
Page 87: Conference Bridge
Positron Telecommunication Systems Inc. – G-Series Conference Bridge Conference bridging allows quick, ad-hoc conferences, also known as Meet Me conferences, with or without PIN security. Figure 56 Conference Bridge Menu The Conference Bridge Menu allows editing of existing Conference Bridges.
Page 88 Positron Telecommunication Systems Inc. – G-Series Figure 57 Conference Bridge Edit Screen PIN Code: This code is given to participants in the conference. Conferees must enter the PIN code to access the conference. Admin PIN Code: Used by the conference administrator. The administrator must enter the Admin PIN code to access the conference.
Page 89: Ring Groups
Positron Telecommunication Systems Inc. – G-Series Ring Groups Incoming calls can be directed to specific extensions, or to a ring group – a set of extensions any one of which can respond to the call. Figure 58 Ring Groups Menu Screen NOTE: If the Ring Group to be configured is not shown in the list, use User ->...
Page 90 Positron Telecommunication Systems Inc. – G-Series Figure 59 Ring Groups Edit Screen Ring Time: The number of seconds to allow ringing for the strategy in the following box: Strategy: Ring in Order specifies that one extension at a time will be rung Ring All will cause extensions to be rung simultaneously.
Page 91 Positron Telecommunication Systems Inc. – G-Series • Hangup from the drop-down menu. NOTE: Selecting Goto Voicemail or Goto IVR Menu will provide a drop- down box of available choices. If the appropriate choice is not visible, it must be created using User -> Extensions.
Page 92: Pbx
Positron Telecommunication Systems Inc. – G-Series Figure 60 PBX Tab The PBX Tab offers access to: • IVR Menus to configure the Interactive Voice Response (IVR) system, • Time Frames which are used to create time-based dialing rules, • User Templates which define rules for groups of extensions, •...
Page 93 Positron Telecommunication Systems Inc. – G-Series • PBX Settings which define overall PBX settings.
Page 94: Ivr Menus
Positron Telecommunication Systems Inc. – G-Series IVR Menus Allows the creation and editing of Interactive Voice Response (IVR) menus. Figure 61 IVR Menu Screen NOTE: The IVR extension must first be created in Users -> Extension with the type “IVR”.
Page 95 Positron Telecommunication Systems Inc. – G-Series NOTE: After verifying the operation of the IVR menu, be sure to click Create Configuration to make the changes active. To create an IVR menu: • Open the menu PBX -> IVR Menus and open the new IVR by clicking Edit.
Page 96 Positron Telecommunication Systems Inc. – G-Series IVR Menu Commands Answer: First step in any new menu. Authenticate Used for entering PIN codes for authorization in order to proceed to the next step. Background Plays a sound file in background and waits for user input. Playback ends when user begins key presses.
Page 97 Positron Telecommunication Systems Inc. – G-Series Playback Plays a sound file to completion without waiting for user input. When playback of the file is complete, control moves to the next step in the sequence. Wait Pauses execution for the specified number of seconds. Enter the number of seconds to wait in the Parameter column to the right.
Page 98 Positron Telecommunication Systems Inc. – G-Series PlayInvalid Plays sound file to advise caller that they have made an invalid entry. Figure 63 IVR Step drop-down menu...
Page 99 Positron Telecommunication Systems Inc. – G-Series Parameter Lists filenames of message fragments to be played during this step. Figure 64 Parameter drop-down menu Action Describes step to be taken as a result of step completion. Figure 65 Action drop-down menu...
Page 100 Positron Telecommunication Systems Inc. – G-Series Figure 66 Sample Parameter drop-down menu...
Page 101: Time Frames
Positron Telecommunication Systems Inc. – G-Series Time Frames Determine the schedule for implementing certain calling rules. Each rule is given a name by which it is referred to in Dial Plans. Figure 67 Time Frames Menu Rules can be set for time of day, day of week, day of month etc.
Page 102: Figure 68 Time Frame Menu Screen
Positron Telecommunication Systems Inc. – G-Series Start Month: The month to start the Time Frame, or “” to choose any month. End Month: The month to end the Time Frame, or “” to choose any month. Figure 68 Time Frame Menu Screen Example: The Time Frame called “Open”...
Page 103 Positron Telecommunication Systems Inc. – G-Series Figure 69 Time Frame Menu Screen Example: The Time Frame called “Christmas” is in effect from the 25th of December to the 27th of December inclusive. NOTE: “*” is used to indicate “don’t care.”...
Page 104: User Templates
Positron Telecommunication Systems Inc. – G-Series User Templates User templates permit the establishment of default settings which can be applied to a group of extensions. Multiple templates will allow like settings to be applied to groups of similar extensions. Figure 70 User Templates Menu The PTS-internal template is shipped with the system.
Page 105 Positron Telecommunication Systems Inc. – G-Series Figure 71 User Templates Edit Name: Name of the template NAT: (Network Address Translation) Determines whether to establish firewall checking. Typically, local network users will have NAT set to “No,” and remote users to “Yes.”...
Page 106 Positron Telecommunication Systems Inc. – G-Series Music on Hold: Music file to be played for callers to these extensions when on hold. Codec 1 – 3: Codecs (in order of priority) to be used by these extensions. Voicemail checkbox: Whether these extensions have voicemail capability enabled.
Page 107: Sound Manager
Positron Telecommunication Systems Inc. – G-Series Sound Manager Used to load or delete sound files used in the Music on Hold, IVR systems and main language systems. Figure 72 Sound Manager, Music on Hold This procedure uploads the files from the host file system to the unit’s memory, and identifies them as Music on Hold, IVR or Language files, making them available to choose from in subsequent steps.
Page 108: Ivr
Positron Telecommunication Systems Inc. – G-Series Figure 73 Upload IVR...
Page 109 Positron Telecommunication Systems Inc. – G-Series To record a new IVR sound file: • Using an extension dial the IVR Recording code. The default is *95. • After the beep signal, record the new IVR message. • Press “#” when finished.
Page 110: Language
Positron Telecommunication Systems Inc. – G-Series Language Figure 74 Upload Language NOTE: Only one language file can be uploaded at a time. Uploading a new language file will replace the previous file. NOTE: Language sound files are selected using the drop-down menu in the PBX ->...
Page 111: Music On Hold
Positron Telecommunication Systems Inc. – G-Series Music on Hold Music on Hold is played to callers who are on hold, or to users of the extension when they are awaiting the start of a conference. The Music on Hold Menu allows for the selection of the active Music on Hold sound file.
Page 112: Incoming Calls
Positron Telecommunication Systems Inc. – G-Series Incoming Calls Controls the routing of incoming calls. Typically, this will route all incoming calls to the main IVR system. Rules can cause calls received on a dedicated analog fax line, to be routed directly to the fax machine. Calls received on a specific analog or SIP line can be routed to a particular extension.
Page 113 Positron Telecommunication Systems Inc. – G-Series Figure 77 Incoming Calls Edit Screen Example: Incoming calls on the VoIP service named Babytel using the DID number of 212-555-1212 will be routed directly to extension 6002.
Page 114: Dial Plans
Positron Telecommunication Systems Inc. – G-Series Dial Plans The Dial Plan defines dialing permissions and least-cost routing rules. Dial plans are used in conjunction with calling rules to determine how outgoing calls are to be routed. For example an organization may choose to route local call through the analog telephone network, and long-distance calls through the VoIP system.
Page 115 Positron Telecommunication Systems Inc. – G-Series Figure 79 Calling Rules Example Menu Screens Dial Plans Dial-plans are calling rules which govern whether a call is internal or external. Any dial attempt that doesn't match a Calling Rule will be considered an internal call, so the system will try to route the call to an internal resource such as another extension or a feature.
Page 116 Positron Telecommunication Systems Inc. – G-Series _ (underscore) begins any dial plan that is NOT made up exclusively of digits. characters which can include: X – representing any digit 0-9 Z – representing any digit 1-9 (“0” is not allowed) N –...
Page 117 Positron Telecommunication Systems Inc. – G-Series Examples: NOTE: The examples are presented in order of increasing complexity. However, the system will execute the dial plans in sequence, and allow the first rule matched to be executed. _9NXXXXXXXXX:1 (North American ten-digit calls) In this example, the :1 will cause the leading 9 to be stripped off, and the remaining 10 digits to be passed to the outside line.
Page 118 Positron Telecommunication Systems Inc. – G-Series NOTE: There is NO underscore at the beginning of the last pattern above, because no special characters found in the Pattern list above were used. Other patterns which do not require the underscore character:...
Page 119 Positron Telecommunication Systems Inc. – G-Series Wait Time (Pause) • In certain applications, for example in calling automated voice response systems or making long distance calls using passwords, it may be necessary to send a dial string, then wait for a specified time, then resume sending digits.
Page 120: Trunks / Lines
Positron Telecommunication Systems Inc. – G-Series Trunks / Lines Trunks and lines are used to allow the system to make calls to the PSTN. The outbound lines can be VoIP lines or traditional telephony lines. When connecting to service providers, the connection made is typically referred to as a “trunk.” A trunk can use regular analog lines or SIP to connect to a VoIP provider.
Page 121 Positron Telecommunication Systems Inc. – G-Series Figure 81 Trunks/Lines Analog Screen Name: Name to identify the line or lines being configured. Type: Drop-down menu allowing selection whether line is Analog or SIP Group Number: A group is one or more lines with common characteristics – for example, if...
Page 122 Positron Telecommunication Systems Inc. – G-Series assigned another group. Group numbers are chosen from the Group Number drop-down menu. Pause: Number of seconds to pause before dialing number on analog lines (FXO) Wait for Dial Tone: Number of seconds to wait for a dial tone. To disable dialtone detection, enter 0.
Page 123 Positron Telecommunication Systems Inc. – G-Series Figure 82 Trunks/Lines SIP Menu Screen...
Page 124 Positron Telecommunication Systems Inc. – G-Series Name: A name to identify the line or lines being configured. Type: Select SIP from the drop-down menu. NOTE: Up to 4 VoIP lines can be configured. Provider: The name of the SIP carrier.
Page 125 Positron Telecommunication Systems Inc. – G-Series Jitter Buffer: (IAX2 Only) Information supplied by SIP carrier Trunk: (SIP Only) Information supplied by SIP carrier Transfer: (SIP Only) media only DTMF Mode: (SIP Only) Drop-down menu which allows for selection among different DTMF signaling protocols –...
Page 126 Positron Telecommunication Systems Inc. – G-Series Figure 83 SIP Trunks/Lines VoIP Menu Screen...
Page 127: Disa
Positron Telecommunication Systems Inc. – G-Series DISA Direct Inward System Access (DISA) allows users of the PBX to access their communications functions from outside. For example, a system-accredited salesperson on the road can make a local call to the PBX, and be given access to analog or SIP trunks to make a toll-call to a customer which will be charged to, and bear the Caller ID of the salesperson’s...
Page 128 Positron Telecommunication Systems Inc. – G-Series Figure 84 DISA Menu Screen Name: Name of the DISA user. Phone Number: Phone number of the (typically) cell phone used to make calls to the DISA system. Password: A numbers-only password which the user must present to the system.
Page 129: Pbx Settings
Positron Telecommunication Systems Inc. – G-Series PBX Settings Figure 85 PBX Settings Menu Screen...
Page 130 Positron Telecommunication Systems Inc. – G-Series Country: Drop-down menu to select country of operation for the PBX. By selecting the appropriate country, certain telephony parameters will be automatically applied. Language: Drop-down menu to select language for the available sound files. English is the default language for sound files shipped with the system.
Page 131 Positron Telecommunication Systems Inc. – G-Series '*' Extension (Voicemail): Extension to be dialed when a user of an IVR system dials *. Defaults to 6051 (voicemail menu_. IVR Recording Extension: Local digits to dial to access the built-in voice recorder for IVR menus.
Page 132 Positron Telecommunication Systems Inc. – G-Series • While on a call, dial #1 followed by 700. The automated attendant will assign a Parking Room (in this example) of 705. • Hang up • Pick up any other another extension • Dial 705.
Page 133 Positron Telecommunication Systems Inc. – G-Series Say Message Duration: Checkbox to enable the system to provide spoken message duration time. Dial '0' for Operator: Checkbox to enable callers to access the Operator. Allow Users to Review: Checkbox to enable the callers to review their voicemail messages.
Page 134: Acronyms
Positron Telecommunication Systems Inc. – G-Series Appendix 1 Acronyms...
Page 135: Acronyms
Positron Telecommunication Systems Inc. – G-Series Acronyms ADSI – Analog Display Services Interface AMA – Automated Message Accounting ANI – Automatic Number Identification CDR - Call Detail Record CID - Caller ID CTI - Computer Telephony Integration DID - Direct Inward Dialing...
Page 136 Positron Telecommunication Systems Inc. – G-Series PBX – Private Branch Exchange PIN - Personal Identification Number RFC - Request for Comments RTP - Real-time Transport Protocol RTP - Real-time Transport Protocol RX – Receive SIP - Session Initiation Protocol TOS – Type of Service TTL –...
Page 137: System Defaults
Positron Telecommunication Systems Inc. – G-Series Appendix 2 System Defaults...
Page 138: Default Settings
Positron Telecommunication Systems Inc. – G-Series Default Settings The following are default settings currently shipped with the V-114. NOTE: As the systems evolve, the following information will most likely change. Login Username: admin Password: password (changes in System -> Admin Account)
Page 139 Positron Telecommunication Systems Inc. – G-Series Remote Voicemail Ext: 6051 Parking Extension: 700 IVR Recording Extension: *95 Various settings related to voicemail SIP External IP: blank (changes in PBX -> PBX Settings) Interactive Voice Response (IVR) IVR Menu: 6000 Allow calling other extensions: Enabled (changes in PBX ->...
Page 140 Positron Telecommunication Systems Inc. – G-Series (changes in PBX -> Conference Bridge)
Page 141: Licenses
Positron Telecommunication Systems Inc. – G-Series Appendix 3 Licenses...
Page 142: Linux Kernel License
Positron Telecommunication Systems Inc. – G-Series Linux kernel license Linux is written and distributed under the GNU General Public License which means that its source code is freely-distributed and available to the general public. GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc.
Page 143 Positron Telecommunication Systems Inc. – G-Series Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.
Page 144 Positron Telecommunication Systems Inc. – G-Series warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)
Page 145 Positron Telecommunication Systems Inc. – G-Series If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
Page 146 Positron Telecommunication Systems Inc. – G-Series This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries...
Page 147 Positron Telecommunication Systems Inc. – G-Series (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Page 148: Ext2Fs License
Positron Telecommunication Systems Inc. – G-Series ext2fs license linux/include/linux/ext2_fs.h Copyright (C) 1992, 1993, 1994, 1995 Remy Card (card@masi.ibp.fr) busybox license BusyBox is licensed under the GNU General Public License, version 2 e2fsck license Copyright 1993, 1994, 1995 by Theodore Ts'o. All Rights Reserved.
Page 149: Version License
Positron Telecommunication Systems Inc. – G-Series version license not found...
Page 150: Uclibc License
Positron Telecommunication Systems Inc. – G-Series uClibc license uClibc - a Small C Library for Linux Erik Andersen <andersen@codepoet.org> uClibc (aka µClibc/pronounced yew-see-lib-see) is a C library for developing embedded Linux systems. It is much smaller than the GNU C Library, but nearly all applications supported by glibc also work perfectly with uClibc.
Page 151: Ncurses License
Positron Telecommunication Systems Inc. – G-Series ncurses license Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy,...
Page 152: Dropbear License
Positron Telecommunication Systems Inc. – G-Series dropbear license Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights...
Page 153: Openssl License
Positron Telecommunication Systems Inc. – G-Series OpenSSL License ======================================================== Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 154 Positron Telecommunication Systems Inc. – G-Series LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ============================================================ This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
Page 155: Original Ssleay License
Positron Telecommunication Systems Inc. – G-Series Original SSLeay License ----------------------- / Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL.
Page 156 Positron Telecommunication Systems Inc. – G-Series 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the routines from the library being used are not cryptographic related :-).
Page 157: Ntp And Ntpdate License
Positron Telecommunication Systems Inc. – G-Series ntp and ntpdate license not found zlib License / zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.2, October 3rd, 2004 Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty.

This manual is also suitable for:

G-1212 G-224 G-320

Positron G-124 User Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Positron G-124

Summary of Contents for Positron G-124

This manual is also suitable for:

Table of Contents