Page 1 G-Series PBX Administrator’s Guide for the G-124 Analog Office PBX G-1212 Analog Office PBX...
Page 2 Positron Telecommunication Systems, Inc. Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication Systems, Inc., in the United States and other countries. All other product and brand names are the service marks, trademarks, registered trademarks, or registered service marks of their respective owners.
Page 3: Table Of Contents
Contents Contents Adding a SIP trunk/line ..............39 Chapter 1 Step 1: Configure the SIP trunk/line..........39 Introduction Step 2: Configure SIP/RTP support ..........40 Step 3: Configure port forwarding ..........41 About this guide................8 Verifying line status ..............41 Products covered................8 Editing a SIP trunk/line ..............42 Important terms and conventions .............9 Conventions ..................9 Adding an analog trunk/line ............45...
Page 4 Contents Configuring callerID for outgoing calls ...........92 ResponseTimeout ..............132 Ringing .................132 Configuring call and pick-up groups ..........93 SetCallerID................132 Example ..................93 SetMusicOnHold ..............132 Wait ..................132 Monitoring calls ................94 WaitExten................132 To monitor a call ..............94 Setting up time frames..............133 Setting up music on hold ..............95 Permanent vs.
Page 5 Contents Managing voicemail ..............174 Chapter 9 Remote office setup Setting up a connection to a remote office........178 To view all remote offices............178 Adding a remote office..............178 Chapter 10 Maintenance Setting the system date and time..........182 Automatically setting the date and time ........182 To configure access to a time server........182 Manually setting the date and time ...........183 Installing new firmware..............184...
Page 6 Contents...
Page 7: Introduction
Chapter 1: Introduction Introduction Contents About this guide ..........8 Important terms and conventions .
Page 8: About This Guide
Chapter 1: Introduction About this guide About this guide This guide explains how to configure and operate a Positron Telecommunications G-Series PBX. For installation instructions, refer to the G-Series PBX Installation Guides. Products covered This guide explains how to configure and operate the following products: •...
Page 9: Important Terms And Conventions
Important terms and conventions The following terms are used in this guide. Term Description G-Series PBX Refers to any Positron G-Series Analog PBX. Management computer The computer that connects to the G-Series PBX web-based command center to perform configuration and management tasks. Conventions...
Page 10: Related Documentation
Chapter 1: Introduction Related documentation Related documentation The following related documents can be downloaded from the Partner Portal at: http://www.positrontelecom.com/partnersP.php. Document Description G-Series PBX Installation Guide Administrator’s can refer to this guide for instructions on how to install the G-Series PBX hardware and how to run the Setup Wizard.
Page 11: Starting The Command Center
Chapter 2: Starting the command center Starting the command center Contents Using the G-Series PBX command center ......12 Viewing PBX status information .
Page 12: Using The G-Series Pbx Command Center
To configure, control, and monitor the G-Series PBX, you must login to its web-based command center. This requires a computer with an Ethernet port and a Web browser. Positron recommends Mozilla Firefox to ensure complete compatibility with the command center. Other browsers may also work.
Page 13: Basic Command Center Operations
Chapter 2: Starting the command center Using the G-Series PBX command center Basic command center operations The main features of the command center are: Main menu Sub-menus Apply configuration button Logout link Applying new configuration settings When you change a configuration setting in command center, you need to do two things to activate your change: Save it and then Apply it.
Page 14 Chapter 2: Starting the command center Using the G-Series PBX command center If you click OK, the configuration settings are applied. When done, a confirmation message is displayed indicating success or failure. If the configuration was successfully applied, click OK to continue.
Page 15: Automatic Configuration Backups
Chapter 2: Starting the command center Using the G-Series PBX command center Automatic configuration backups Each time you click Apply Configuration a time-stamped backup file called lkgc (last known good configuration) is updated. To undo changes in the working configuration that have not yet been applied, you can restore the G-Series PBX configuration settings from this file by selecting System >...
Page 16: Viewing Pbx Status Information
Chapter 2: Starting the command center Viewing PBX status information Viewing PBX status information The Status page shows the current status of the G-Series PBX. For example: VoIP If you have VoIP lines, check the VoIP box to verify the their status. For each line you should see an IP address and a status message.
Page 17: Phones
Chapter 2: Starting the command center Viewing PBX status information • Unregistered: No connection to a VoIP provider or remote office.Only available when Authentication Method is set to User Name. (See “Step 1: Configure the SIP trunk/line” on page 39.) •...
Page 18: Network
Chapter 2: Starting the command center Viewing PBX status information • UNREACHABLE: The VoIP provider or remote office is unreachable. (This occurs if the G- Series PBX does not receive a reply to a SIP OPTIONS packet within two seconds.) •...
Page 19: Lines
Chapter 2: Starting the command center Viewing PBX status information Lines Check the Lines box to verify the status of your analog phone lines. For each line you should see a green light and a status value of connected. Possible status values are: •...
Page 20 Chapter 2: Starting the command center Viewing PBX status information...
Page 21: Network Configuration
Chapter 3: Network configuration Network configuration Contents Deployment strategies ......... 22 Configuring the LAN and WAN ports .
Page 22: Deployment Strategies
Chapter 3: Network configuration Deployment strategies Deployment strategies The following topics describe key points to consider when deciding how to integrate the G-Series into your network, or when building a new deployment from the ground up. Refer to scenarios on the following pages to see how these issues are addressed using different deployment strategies.
Page 23: Scenario 1
Chapter 3: Network configuration Deployment strategies Scenario 1 This scenario illustrates one way to add the G-Series PBX to an existing network and to take advantage of a broadband Internet connection for VoIP service. VoIP Public Switched Provider Telephone Network Analog Phone Lines Internet connected to FXO Ports...
Page 24: Scenario 2
Chapter 3: Network configuration Deployment strategies Scenario 2 In this scenario, the G-Series PBX WAN port is directly connected to a switch provided by the Internet ISP. Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent to the VoIP provider via the WAN port.
Page 25: Scenario 3
Chapter 3: Network configuration Deployment strategies Scenario 3 In this scenario voice (green line) and data traffic (yellow line) are each carried on their own network. This requires that both the Gateway/Router and the G-Series PBX are configured as DHCP servers, each one handling a different subnet.
Page 26: Scenario 4
Chapter 3: Network configuration Deployment strategies Scenario 4 This is a variation of scenario 3, in which the G-Series PBX is connected to the Gateway/Router instead of a switch. This means the IP address assigned to the WAN port is not public on the Internet, requiring port forwarding to be configured on the Gateway/Router.
Page 27: Scenario 5
Chapter 3: Network configuration Deployment strategies Scenario 5 In this stand-alone installation, the G-Series PBX is directly connected to the Internet through its own broadband connection. Since the WAN port has a public IP address on the Internet, connection to the VoIP provider is simplified, as is allowing remote users to connect.
Page 28: Configuring The Lan And Wan Ports
Chapter 3: Network configuration Configuring the LAN and WAN ports Configuring the LAN and WAN ports To configure networking settings for the LAN and WAN interfaces, select System > Network > Network. The Network page opens. Configure settings as follows. Click Apply when done. •...
Page 29 Chapter 3: Network configuration Configuring the LAN and WAN ports server. Note that you should not use this address permanently as the server will eventually re- assign it to another device on the network. However, this is a quick way to assign an address to this port for initial configuration.
Page 30: Configuring Dhcp And Ntp Settings
Chapter 3: Network configuration Configuring DHCP and NTP settings Configuring DHCP and NTP settings Select System > Network > DHCP/NTP. The DHCP/NTP page opens. Configure settings as follows. Click Apply when done. • Enable DHCP Server: For most installations it is recommended that the G-Series PBX acts as the DHCP server for your network.
Page 31: Configuring A Third-Party Dhcp Server
Chapter 3: Network configuration Configuring DHCP and NTP settings • DHCP Lease Time (sec): Specify the number of seconds for which an assigned DHCP address is valid. When this time expires, DHCP clients (such as a phone) must request a new address from the DHCP server (G-Series PBX).
Page 32: Setting Up The Firewall
WAN port will only accept traffic from the router’s LAN port and not external devices. • SSH: For troubleshooting only. Contact Positron technical support for more information. • HTTP: When enabled, access to the command center is supported via the WAN port.
Page 33: Controlling Pbx Access Based On Ip Address
Chapter 3: Network configuration Controlling PBX access based on IP address Controlling PBX access based on IP address This feature enables you to control access to the G-Series PBX based on a device’s IP address or network of origin. To setup blocking, select System > Network > Block IP. The Block IP page opens. The Block IP feature has been designed to automatically identify malicious attempts to gain access to the G-Series PBX via the WAN port.
Page 34 Chapter 3: Network configuration Controlling PBX access based on IP address • Permitted Networks: Traffic will NOT be blocked from these IP addresses even if failures occur. A common use for this feature is to support remote phones dialing in via a VPN. By adding the remote VPN network to this list, users will not automatically be blocked if they fail to enter the correct username or password multiple times.
Page 35: Configuring Network Services
Select System > Network > Services. The Services page opens. Configure settings as follows. Click Apply when done. • ssh: For use by Positron technical support only. • pnp: If you do not want to use the G-Series PBX as your DHCP server, you can enable PnP (Plug &...
Page 36 Chapter 3: Network configuration Configuring network services...
Page 37: Setting Up Trunks And Lines
Chapter 4: Setting up trunks and lines Setting up trunks and lines Contents Managing trunks and lines ........38 Adding a SIP trunk/line .
Page 38: Managing Trunks And Lines
Chapter 4: Setting up trunks and lines Managing trunks and lines Managing trunks and lines The G-Series PBX can connect to the traditional PSTN (Public Switched Telephone Network), and to VoIP (Voice over Internet Protocol) services that are delivered over the Internet (or a private backbone network).
Page 39: Adding A Sip Trunk/Line
Chapter 4: Setting up trunks and lines Adding a SIP trunk/line Adding a SIP trunk/line Most of the settings you need to configure a SIP trunk are supplied by your VoIP service provider, or are already built into the default provider templates that are installed in the G-Series PBX. If your VoIP provider is not in the following list, you can define a custom provider template before adding the SIP trunk/line as described in this procedure.
Page 40: Step 2: Configure Sip/Rtp Support
Chapter 4: Setting up trunks and lines Adding a SIP trunk/line • Provider: Select your VoIP provider. The G-Series PBX automatically defines configuration settings for a number of common providers. If your provider is not on this list, you can create a custom template for it.
Page 41: Step 3: Configure Port Forwarding
Chapter 4: Setting up trunks and lines Adding a SIP trunk/line • SIP External IP: Set this to the value returned by Get External IP. This is the public IP address that remote users will use to connect to the G-Series PBX. •...
Page 42: Editing A Sip Trunk/Line
Chapter 4: Setting up trunks and lines Editing a SIP trunk/line Editing a SIP trunk/line When you edit a SIP trunk/line you are able to configure advanced parameters that are not available when you initially add the trunk/line. Click Edit on the Trunks / Lines list page next to an existing trunk. This displays the Trunks / Lines edit page.
Page 43 Chapter 4: Setting up trunks and lines Editing a SIP trunk/line • Provider: Select your VoIP provider. The G-Series PBX automatically defines configuration settings a number of common providers. If your provider is not on this list, you can create a custom template for it.
Page 44 Chapter 4: Setting up trunks and lines Editing a SIP trunk/line The P-Asserted-Identity header field is used between trusted SIP entities (typically intermediaries) to carry the identity of the user sending a SIP message as it was verified by authentication. The header field consists of one name address which can be configured as follows: •...
Page 45: Adding An Analog Trunk/Line
Chapter 4: Setting up trunks and lines Adding an analog trunk/line Adding an analog trunk/line The configuration wizard combines all analog lines into a single trunk called Telephone Lines. For most installations, a single trunk is all that is required. The most common reason to add a new trunk would be to support lines from two different providers.
Page 46: Editing An Analog Trunk/Line
Chapter 4: Setting up trunks and lines Editing an analog trunk/line Editing an analog trunk/line When you edit an analog trunk/line you are able to configure advanced parameters that are not available when you initially add the trunk/line. Click Edit on the Trunks / Lines list page next to an existing trunk. This displays the Trunks / Lines edit page.
Page 47 Chapter 4: Setting up trunks and lines Editing an analog trunk/line • Music on Hold: Select the method that will be used to provide music when callers are on hold on this trunk/line. By default the following choices are available: •...
Page 48: Creating A Custom Voip Provider Template
Chapter 4: Setting up trunks and lines Creating a custom VoIP provider template Creating a custom VoIP provider template A provider template is used to define basic configuration settings for a VoIP service provider. When you add a new SIP trunk/line, you can specify a provider template to automatically define a number of settings.
Page 49 Chapter 4: Setting up trunks and lines Creating a custom VoIP provider template For Type, select SIP or IAX2. The options you see will be slightly different for each type. Configure the following settings: • DID: Select the Direct Inward Dialing Number option as specified by your VoIP provider. •...
Page 50: Creating Outgoing Line Groups
Chapter 4: Setting up trunks and lines Creating outgoing line groups Creating outgoing line groups Once all your trunks/lines have been defined, you need to create outgoing line groups. Line groups let you group multiple outgoing lines together under a single name. This makes it easier to define outgoing call rules.
Page 51: To Add A New Outgoing Line Group For Voip Trunks
Chapter 4: Setting up trunks and lines Creating outgoing line groups Click Save when you are done. The new outgoing line group will be added to the Outgoing Line Groups list page. Click Apply Configuration to activate the new outgoing line group. To add a new outgoing line group for VoIP trunks Click Add on the Outgoing Line Groups list page.
Page 52 Chapter 4: Setting up trunks and lines Creating outgoing line groups Add two trunks with the following settings: • Set Name to Analog 1/2. • Set Name to Analog 3/4. • • Set Type to Analog. Set Type to Analog. •...
Page 53: Installing 3G Support
Chapter 4: Setting up trunks and lines Installing 3G support Installing 3G support A cellular 3G network can be used to provide a failover connection to the Internet for the G-Series PBX. In the event that the G-Series PBX detects that the normal wired Internet connection is no longer working, it can use the cellular network until the wired network connection is restored.
Page 54 Chapter 4: Setting up trunks and lines Installing 3G support • Telephone Line Failover: When selected, 3G will be used as a failover in the event of failure of the analog phone lines, and the following parameters can be set: •...
Page 55: Phone Provisioning
Chapter 5: Phone provisioning Phone provisioning Contents Overview ........... 56 Automatic phone provisioning .
Page 56: Overview
Chapter 5: Phone provisioning Overview Overview Before you can use a SIP phone to make a call through the G-Series PBX, it must be configured. The configuration process is called provisioning. Provisioning can be done manually (directly on the phone), or automatically using configuration files stored on the G-Series PBX.
Page 57: Automatic Phone Provisioning
Chapter 5: Phone provisioning Automatic phone provisioning Automatic phone provisioning The G-Series PBX can automatically provision phones from Aastra, SNOM, and Yealink. This is the fastest and easiest way to deploy new phones, as you simply have to plug them into the network and they work.
Page 58 Chapter 5: Phone provisioning Automatic phone provisioning Map the phone to the user and the template by selecting PBX > Phones > Phone Provisioning. The Phone Provisioning list page opens. Initially, only the default user, called Operator, is defined. Click Add. The Phone Provisioning edit page opens. For User, select a user to associate with the phone.
Page 59: Automatically Provisioning Non-Supported Phones
Chapter 5: Phone provisioning Automatic phone provisioning Check the Phones box on the Status page. The phone should appear in the list with a status of OK (xx ms). For example: Make a call to another extension and wait for it to connect. Hangup.
Page 60: Configuring Phone Templates
Chapter 5: Phone provisioning Configuring phone templates Configuring phone templates A phone template stores the configuration settings for a specific phone model. This includes definitions for all programmable keys on the phone, as well as networking information. The G-Series PBX includes predefined templates for the following phones. The model number and firmware version is shown for each phone.
Page 61: To View All Phone Templates
Chapter 5: Phone provisioning Configuring phone templates To view all phone templates Select PBX > Phone > Phone templates. The Phone Templates list page opens. For example, the following screen captures shows a partial list of the default templates included with the G-Series PBX: Default templates cannot be edited or deleted.
Page 62: To Customize General Template Settings
Chapter 5: Phone provisioning Configuring phone templates • Add button: To add a new template, click Add, then see “To customize general template settings” on page Note: If the View button for a template is grayed-out, it means that the phone does not have configurable keys.
Page 63: To Configure Programmable Phone Keys
Chapter 5: Phone provisioning Configuring phone templates To configure programmable phone keys When you click Edit or View on the Phone Templates page, you open the Template edit page. If you are viewing a default template you will only be able to view settings and not change them. If you are editing an existing template (or a copy), the fields will contain the currently configured settings.
Page 64: Snom Phones
Chapter 5: Phone provisioning Configuring phone templates Field descriptions • HK / SK / TK: Function key number on the phone. • HK = Hard key • SK = Softkey • TK = Top key. Keys across the top of the phone’s display. •...
Page 65 Chapter 5: Phone provisioning Configuring phone templates special parameters to access features on the G-Series PBX. For details, see “G-Series PBX phone parameters” on page • Key Event: If you select Key Event for Type, then you can select a key event. For details, see the documentation from the phone’s manufacturer.
Page 66: Yealink Phones
Chapter 5: Phone provisioning Configuring phone templates Yealink phones All Yealink phones have the same configurable value per key. The number of keys will vary according to model. For example, for model T28, you can program the following keys: Field descriptions •...
Page 67: G-Series Pbx Phone Parameters
Chapter 5: Phone provisioning Configuring phone templates G-Series PBX phone parameters The following special parameters let you access features on the G-Series PBX from a phone’s function key. (The default values for most of these features are set on the PBX > PBX Settings > Call Handling page.
Page 68 Chapter 5: Phone provisioning Configuring phone templates Select PBX > Phones > Phone Provisioning, then click Add. The Phone Provisioning edit page opens. Configure a Polycom phone: • For User, select a user to associate with the phone. • For MAC Address, specify the MAC address of the phone. Do not enter the colons. •...
Page 69 Chapter 5: Phone provisioning Configuring phone templates Click Configure. Click Browse and select the file 0004F202734D.cfg. Click Upload. The file is added to the list. Click Browse and select the file 0004F202734D-Phone.cfg, then click Upload to add it to the list. The configuration files are now loaded and the phone can now be automatically provisioned by the G-Series PBX.
Page 70: Testing The Phone
Chapter 5: Phone provisioning Configuring phone templates Testing the phone To determine if the phone is downloading the configuration files, select Diagnostics > Log > Web server. You should see entries that show the phone (identified by its MAC address) sending a request for the custom configuration files.
Page 71: Provisioning A Remote Phone
Chapter 5: Phone provisioning Provisioning a remote phone Provisioning a remote phone This example shows how to provision a remote phone to connect to the G-Series PBX via the Internet. This example uses an Aastra phone. Configuration of phones from other manufacturers will be similar. Configuration takes place in two steps: First the G-Series PBX is configured and then the phone is setup at the remote location.
Page 72 Chapter 5: Phone provisioning Provisioning a remote phone Click Save. Click Apply Configuration. Select PBX > Phones > Phone Provisioning. The Phone Provisioning list page opens. Click Add. The Phone Provisioning configuration page opens. • Set User to the new user you created. •...
Page 73: Configuring The Remote Phone
Chapter 5: Phone provisioning Provisioning a remote phone Click the Edit button for the new phone entry. The Phone Provisioning edit page opens. Set Configuration Server to WAN. For Line 1: • Set IP address to WAN. • For User, select an existing user. •...
Page 74 Chapter 5: Phone provisioning Provisioning a remote phone Once logged in, click Configuration Server and configure all settings as shown. Click Save Settings. Restart the phone. The phone will now connect to the G-Series PBX and retrieve the configuration file. Test by making and then receiving a call.
Page 75: User Configuration
Chapter 6: User configuration User configuration Contents Viewing all users ..........76 Adding a new user .
Page 76: Viewing All Users
Chapter 6: User configuration Viewing all users Viewing all users To view all users, select PBX > Users > Users. The Users page opens. The following information is presented for each user. • Extension: Extension number assigned to the user. Extensions must be three to six digits long. •...
Page 77: Adding A New User
Chapter 6: User configuration Adding a new user Adding a new user Note: Each user should only be bound to one phone. To add a new user Define a template for the user as described in “Working with user templates” on page 88, or skip this step and use an existing template.
Page 78 Chapter 6: User configuration Adding a new user For Type, select one of the following: • SIP: Select this option if the user will make and receive calls on a SIP phone. See “Configuring a SIP user” on page • Analog: Select this option if the user will make and receive calls using an analog phone, or when adding a fax machine.
Page 79: Configuring A Sip User
Chapter 6: User configuration Adding a new user Configuring a SIP user Configure settings for a SIP user as follows: Important When you define a phone it is based on a user template. One of the parameters that the template defines is called DTMF mode (page 89).
Page 80 Chapter 6: User configuration Adding a new user • Extension: Specify the extension number assigned to the user. Extensions must be between three and six digits in length. • Type: Select SIP which indicates that the user will make and receive calls on a SIP phone. •...
Page 81 Chapter 6: User configuration Adding a new user • External CallerID Number: Specify the phone number that will appear in the callerID number field for all external calls. Support for this may need to be configured by your VoIP carrier. See “Configuring callerID for outgoing calls”...
Page 82: Configuring An Analog User
Chapter 6: User configuration Adding a new user • Forward External Only: When enabled, only external calls will be forwarded. Internal calls will reach the user’s extension. For example: a President/Director might use this setting so that external callers must go through a receptionist, but internal callers can dial direct. •...
Page 83 Chapter 6: User configuration Adding a new user Configure settings for an analog user as follows: • Extension: Specify the extension number assigned to the user. Extensions must be between three and six digits in length. • Type: Select Analog which indicates that the user will make and receive calls on an analog phone.
Page 84 Chapter 6: User configuration Adding a new user • FXS port: Select the analog phone line on which this user will make calls. • First Name: User’s first name. • Last Name: User’s last name. • Email address: Specify the email address where voicemail will be sent. Voicemail messages are sent as wave file attachments.
Page 85: Configuring A Voicemail Box
Chapter 6: User configuration Adding a new user • CallerID Name: Specify the text that will appear in the callerID name field for all internal calls, or calls made to remote offices. See “Configuring callerID for outgoing calls” on page •...
Page 86 Chapter 6: User configuration Adding a new user Configure voicemail box settings as follows: • Extension: Specify the extension number assigned to the box. Extensions must be between three and six digits in length. • Type: Select Voicemail Box which indicates that the user will receive calls using a voicemail box. •...
Page 87: Importing User Definitions From A Spreadsheet
Chapter 6: User configuration Importing user definitions from a spreadsheet Importing user definitions from a spreadsheet A quick way to build the user list is to import definitions from a spreadsheet as follows: Select PBX > Users > Users. The Users page opens. Click the Template button to download a sample spreadsheet file to your computer.
Page 88: Working With User Templates
Chapter 6: User configuration Working with user templates Working with user templates A user template enables quick configuration of a user extensions by defining a number of basic settings. In most cases, you will only need one template for your or organization. However, if you have groups of users with different calling requirements it may be efficient to develop more than one template.
Page 89 • Remote Extension: Set this to No for internal phones or Yes for external phones. Use other options under advise from Positron technical support. • DTMF Mode: Select the DTMF signalling protocol to use. DTMF mode defines the way the G- Series PBX sends/receives key presses to/from SIP phones.
Page 90 Chapter 6: User configuration Working with user templates • rfc2833: DTMF is sent in the form of RTP packets. For more information, please see the following: http://www.ietf.org/rfc/rfc2833.txt If a SIP phone cannot be configured to use info, then use this setting. •...
Page 91 Chapter 6: User configuration Working with user templates • Send Message by Email Only: When enabled, voicemail messages are sent to the user’s email address only, and are not saved on the G-Series PBX. If the voicemail message fails to be delivered to the user’s email Caution: address due to network connectivity issues, mail server issues, or incorrect email address, the mail will be lost.
Page 92: Configuring Callerid For Outgoing Calls
Chapter 6: User configuration Configuring callerID for outgoing calls Configuring callerID for outgoing calls CallerID settings for outgoing calls can be configured at three different places. The setting that is applied to an outgoing call is determined as follows: User account. Select PBX > Users > Users, click Edit for a user, then enable Advanced parameters.
Page 93: Configuring Call And Pick-Up Groups
Chapter 6: User configuration Configuring call and pick-up groups Configuring call and pick-up groups Call and pick-up groups let you define groups of users for which calls can be answered by any user in the group from their own extension by dialing #7. A call group defines a set of users for which calls can be answered by users belonging to a pick-up group with the same number.
Page 94: Monitoring Calls
Chapter 6: User configuration Monitoring calls Monitoring calls The G-Series PBX permits call monitoring to be done on any SIP user. To enable call monitoring: • Configure the user’s account to allow monitoring by enabling the Can Be Monitored option. See page •...
Page 95: Setting Up Music On Hold
Chapter 6: User configuration Setting up music on hold Setting up music on hold Music on hold is played any time a caller is put on hold. Music on hold can be played from a sound file stored on the G-Series PBX or from an audio source connected to the Audio In port. You can define multiple music on hold profiles, enabling you to have customized music depending on how the caller was put on hold.
Page 96: Creating Music On Hold Profiles
Chapter 6: User configuration Setting up music on hold Creating music on hold profiles Once you have uploaded all your sound files, you are ready to define music on hold profiles as follows: Select PBX > Sound Manager > Music on Hold. The Music on Hold list page opens. Initially it shows the two default profiles: •...
Page 97: Call Management
Chapter 7: Call management Call management Contents Overview ........... 98 Configuring incoming call rules .
Page 98: Overview
Chapter 7: Call management Overview Overview Handling incoming calls Incoming call calls can be managed using the following features: • Incoming call rules: These rules enable you to define how incoming calls (analog, VoIP) are routed to your users. Calls can be routed to a specific user, a ring group, a conference room, or an IVR (interactive voice response) menu.
Page 99: Configuring Incoming Call Rules
Chapter 7: Call management Configuring incoming call rules Configuring incoming call rules Defining incoming call rules is the first step in managing your incoming calls, You can create a set of rules for each line, or use a single rule to handle multiple lines. Rules apply to all calls received on a line and direct all calls to a specific destination.
Page 100: To Add An Incoming Call Rule
Chapter 7: Call management Configuring incoming call rules To add an incoming call rule Select PBX > Call Handling > Incoming Rules. The Incoming Call Rules list page opens. Click Add on the Incoming Call Rules list page. The Incoming Call Rules edit page opens. For Name, specify a unique name to identify the ruleset.
Page 101: Example 1: Routing Incoming Analog Calls To Different Destinations
Chapter 7: Call management Configuring incoming call rules Configure settings as follows: • DID: (Applies to VoIP lines only) If multiple phone numbers are assigned to the VoIP line, your VoIP provider will identify each one with a direct inward dialing number (DID). Specify the DID number for which you want to route calls.
Page 102 Chapter 7: Call management Configuring incoming call rules Select PBX > Trunks / Lines > Trunks / Lines. The Trunks / Lines list page opens. Click Add. The Trunks / Lines edit page opens. Set Name to Analog1 and assign it to FXO1 and FXO2. Click Save.
Page 103 Chapter 7: Call management Configuring incoming call rules Click Add. The Trunks / Lines edit page opens. Set Name to Analog2 and assign it to FXO3 and FXO4. Click Save. Both trunks are now defined. Select PBX > Call Handling > Incoming Call Rules. The Incoming Call Rules list page opens.
Page 104 Chapter 7: Call management Configuring incoming call rules Click Add. The Incoming Call Rules edit page opens. Set Name to Sales, and select Analog1. Click Save. Click Add. The Incoming Call Rules edit page opens. Set Name to Support, and select Analog2. Click Save. Both call rulesets are now defined.
Page 105 Chapter 7: Call management Configuring incoming call rules Click the Rules button for Sales. The Incoming Call Rules - Rules edit page opens. For To, select 8000 “Sales Group” which is the ring group that is defined for the sales team. Click Save.
Page 106: Example 2: Routing Calls On A Voip Line With Did
Chapter 7: Call management Configuring incoming call rules Example 2: Routing calls on a VoIP line with DID This example shows how to direct incoming calls using Direct Inward Dial (DID) numbers. This example assumes that you have three VoIP lines and you want to route the calls as follows: Route to 17247494252 Sales ring group.
Page 107 Chapter 7: Call management Configuring incoming call rules Click Add. This displays the Trunks / Lines edit page. Fill in the settings for a VoIP line as follows, then click Save. Select PBX > Call Handling > Incoming Rules. The Incoming Call Rules list page opens. Click Add.
Page 108 Chapter 7: Call management Configuring incoming call rules Click Save. The ruleset is added to the Incoming Call Rules list page. Click Rules. The Incoming Call Rules - Rules list page opens. Click Add. The Incoming Call Rules - Rules edit page opens. •...
Page 109 Chapter 7: Call management Configuring incoming call rules Click Save to return to the Incoming Call Rules - Rules list page. Click Add, then define a rule to match the second number as follows: Click Save. Both rules are now defined and should be visible on the Incoming Call Rules - Rules list page.
Page 110 Chapter 7: Call management Configuring incoming call rules Click Save. All threes rules are now defined and should be visible on the Incoming Call Rules - Rules list page. Click Apply Configuration to activate the new rules on the G-Series PBX.
Page 111: Configuring Outgoing Call Rules
Chapter 7: Call management Configuring outgoing call rules Configuring outgoing call rules Outgoing calling rules let you control how lines are selected when an outgoing call is made. As a simple example, you could configure an outbound rule that says all 911 calls need to use an outgoing line group defined to use analog lines, and all long-distance calls must use VoIP lines.
Page 112 Chapter 7: Call management Configuring outgoing call rules Configure settings as follows: • Name: Specify a unique name to identify the ruleset. • Default CallerID Name: Specify the CallerID name that will be assigned to an outgoing call if the External CallerID Name parameter is not defined for the user or in the rule used to make the outgoing call.
Page 113 Chapter 7: Call management Configuring outgoing call rules Select Add. The Outgoing Call Rules - Rules Edit page opens.
Page 114 Chapter 7: Call management Configuring outgoing call rules If call accounting support is active, two additional fields are visible. Configure settings as follows: • Pattern Generator: The pattern generator is a tool to help you fill in the Pattern field. See “Using the pattern generator”...
Page 115: Using The Pattern Generator
Chapter 7: Call management Configuring outgoing call rules • Call accounting: Select a call accounting code group. See “Configuring call accounting” on page 118. • If Failed: Select the sound recording that will be played if a call fails due to a user entering an invalid or undefined accounting code when dialing a call.
Page 116: Manually Creating A Pattern
Chapter 7: Call management Configuring outgoing call rules Manually creating a pattern Use the following syntax to manually create a pattern. Symbol Description _ (underscore) Must begin any pattern that has one or more characters in it. Matches any digit. Matches any digit except 0.
Page 117: Example 2: Stripping The First Digit
Chapter 7: Call management Configuring outgoing call rules • Select the line to use under Group: Analog_Group-2 is the first choice. Analog_Group-1 is used if Analog_Group-2 is not available. Example 2: Stripping the first digit This example shows how to strip to handle stripping of an outgoing dialing prefix. Lets assume that users need to dial 9 to obtain an outside line.
Page 118: Configuring Call Accounting
Chapter 7: Call management Configuring call accounting Configuring call accounting The call accounting feature enables you to easily track calls and associate each call with a specific project or cost center. For example, you could assign all long distance calls from the sales group and support groups to their own specific accounting codes.
Page 119: To View All Accounting Codes
Chapter 7: Call management Configuring call accounting Enable the Call Accounting checkbox. Click Save. To view all accounting codes Select PBX > Call Handling > Call Accounting. The Call Accounting list page opens. This page lists all defined accounting code groups. Initially it is empty. The following information is presented for each group.
Page 120: Defining All Three Levels Of Accounting Codes
Chapter 7: Call management Configuring call accounting • Click Codes to open the Codes list page. This is where you define all the accounting codes that will be available at this level. To add a code, click Add. This opens the Codes edit page. This is where you define a specific code and its description.
Page 121 Chapter 7: Call management Configuring call accounting • Activity: A list of codes for all project activities for Department-1. The example uses: Activity1 and Activity2. The hierarchy looks like this: Department-1 Company Project Activity • • • Client1 Project1 Activity1 •...
Page 122: Configuring Outgoing Call Rules To Support Accounting
Chapter 7: Call management Configuring call accounting Configuring outgoing call rules to support accounting Once you have successfully created call accounting codes, you need to configure them in an outgoing call rule pattern so the they are applied when calls are made. Select PBX >...
Page 123 Chapter 7: Call management Configuring call accounting Click Add to create a new rule. The Outgoing Call Rules edit page opens (See “To add an outgoing call rule” on page 111). Two new fields are added when accounting support is enabled. •...
Page 124: Example: Applying Accounting To All Outgoing Calls
Chapter 7: Call management Configuring call accounting Example: Applying accounting to all outgoing calls This example enables accounting for all outgoing calls. Select PBX > Call Handling > Outgoing Call Rules. The Outgoing Call Rules list page opens. Click Rules beside the ruleset for which accounting will be activated. For this example, click Rules next to FXS Lines.
Page 125 Chapter 7: Call management Configuring call accounting Click Add to add a new rule pattern, or Edit to change an existing pattern. Leave The number dialed is blank. For followed by, select 6 and enable the or more option. This skips all internal calls (which use three to six digit extension codes).
Page 126: Viewing Accounting Codes
Chapter 7: Call management Configuring call accounting Viewing accounting codes The G-Series PBX tracks all accounting information on the CDR (call detail records) page. Select System > CDR. For example: Click the Download button to retrieve the data for processing in other applications. For more information, see “Tracking call information”...
Page 127: Creating Interactive Voice Response (Ivr) Menus
Chapter 7: Call management Creating Interactive Voice Response (IVR) menus Creating Interactive Voice Response (IVR) menus The IVR system enables you to create an interactive voice-based menu system that can be used to route calls and provide information. You can create a single IVR to handle all your calls, or create several IVRs, each with a different purpose.
Page 128 Chapter 7: Call management Creating Interactive Voice Response (IVR) menus For Extension, specify the extension number that will be used to activate the IVR. Extension numbers must be between three and six digits in length. If you prefix the extension number with a single character, the IVR cannot be started from a phone, instead it can only be called from another IVR or used with an incomming call rule.
Page 129: Ivr Commands
Chapter 7: Call management Creating Interactive Voice Response (IVR) menus At this point, the IVR looks like this: Create additional steps as required. • Refer to “IVR commands” on page 129 for a description of all available commands and their parameters.
Page 130: Busy
Chapter 7: Call management Creating Interactive Voice Response (IVR) menus Parameter: Select a predefined sound file. To add sounds file to the G-Series PBX, or record a custom message, see “Recording voice prompts” on page 151. Busy Plays a busy tone until the caller hangs up. Subsequent steps are not executed. Parameter: None.
Page 131: Gotoextension
Chapter 7: Call management Creating Interactive Voice Response (IVR) menus GotoExtension Sends the caller to the specified extension, which can be a SIP extension, an analog extension, a virtual voicemail box, a conference room, or a ring group. Parameter: Select an extension. GotoMenu Sends the caller to the specified IVR, IVR group or IVR label.
Page 132: Queue
Chapter 7: Call management Creating Interactive Voice Response (IVR) menus Queue Sends the caller to the specified call queue. To setup queues, see “Configuring call queues” on page 146. Parameter 1: Name of the queue where the caller will be sent. Parameter 2: Sound file to be played to the agent that picks up the call (but before connecting to the caller).
Page 133: Setting Up Time Frames
Chapter 7: Call management Setting up time frames Setting up time frames Time frames work in conjunction with the GotoTimeBasedRule IVR command (page 131), giving you a way to customize IVR menu behavior based on the current system date and time. For example, you could create a time frame called AfterHours that defines the times during which your office is closed.
Page 134 Chapter 7: Call management Setting up time frames Click Add. The Time Frames edit page opens. For Name, specify a name to identify the time frame. For Mode, select one of the following: • Permanent: Select this option to define a time frame that follows a fixed schedule. •...
Page 135 Chapter 7: Call management Setting up time frames If you selected Permanent for Mode, configure the following settings: • Start Time: Select the starting hour and minute. • End TIme: Select the ending hour and minute. • Start Week Day: Select the starting week day, or select * to select every day of the week. •...
Page 136: Creating Park And Page Extensions
Chapter 7: Call management Creating park and page extensions Creating park and page extensions The park and page feature is designed for businesses that want to personally answer all incoming calls, but may not always be immediately available when the phone rings. When configured, park and page automatically places an incoming call into a parking room and plays the defined welcome message.
Page 137 Chapter 7: Call management Creating park and page extensions • Park time: Specify how long the caller will be kept on hold before being forwarded to the Timeout Extension. • Timeout Extension: Select the destination to which the call will be forwarded when Park Time expires.
Page 138: Configuring Disa Users
Chapter 7: Call management Configuring DISA users Configuring DISA users The DISA (Direct Inward System Access) feature enables external callers to dial into the G-Series PBX and then dial out on any line. DISA protects inbound access using either a password or by validating the caller’s callerID.
Page 139 Chapter 7: Call management Configuring DISA users • CallerID Name: Specify the user’s CallerID name that will be used when the user completes a call through the PBX after being validated. This information is also displayed when the G-Series PBX calls back to validate the user. •...
Page 140: Configuring Ring Groups
Chapter 7: Call management Configuring ring groups Configuring ring groups A ring group defines an extension number that when dialed, rings one or more users simultaneously or in succession. A common use for a ring group is to ring all users in a team (like a sales group), for every incoming call, or to replace an automated attendant in a small office.
Page 141 Chapter 7: Call management Configuring ring groups • Ring Time: Specify how many seconds to ring an extension before moving on to the next extension if the call is not answered. If Ring All Extensions is enabled, the caller is sent to the destination set for If not Answered.
Page 142: Configuring Zone Paging
Chapter 7: Call management Configuring zone paging Configuring zone paging Zone paging lets you take advantage of the multicast paging feature available on most IP phones. A zone page is essentially a broadcast to a specific IP address to which one or more phones are preprogrammed to listen.
Page 143 Chapter 7: Call management Configuring zone paging Select PBX > PBX Settings > Paging. The Paging page opens. Use this page to configure the ten different paging zones. By default, all zones are set to use a distinct port number on the same IP address.
Page 144 Chapter 7: Call management Configuring zone paging Click Edit.The Phone Provisioning edit page opens. Configure the zone provisioning parameters as follows. • Zone: A phone can listen to pages on up to 10 zones. The Global zone is selected by default. This zone is used to send pages to all phones on the PBX.
Page 145: Configuring Zone Paging On Aastra Phones
Chapter 7: Call management Configuring zone paging Configuring zone paging on Aastra phones Aastra phones are not able to page by simply dialing a zone extension, instead you must assign the paging command (zone IP address and port) to one of its keys. For example: Select PBX >...
Page 146: Configuring Call Queues
Chapter 7: Call management Configuring call queues Configuring call queues A Call Queue lets an incoming call ring a group of agents, this way the call can be picked from any of the agents in the group. You can use this feature to enable a group of support or sales agents to share the duty of answering incoming calls.
Page 147 Chapter 7: Call management Configuring call queues Configure the parameters as follows. • Name: Specify a name to identify the queue. • Strategy: Select the ringing strategy for the queue. • Ring All: Rings all queue members simultaneously until the call is answered. •...
Page 148: Creating Call Queue Groups
Chapter 7: Call management Configuring call queues Note: If you set this to a low number and have a large queue with Strategy set to Ring All queue, or a queue with no users logged in, you may experience performance issues.
Page 149 Chapter 7: Call management Configuring call queues The Groups list page opens. Initially, no groups are defined. Click Add. The Groups edit page opens. Configure the parameters as follows. • Login Extension: The extension a member must dial to login to this group. •...
Page 150: How To Use A Queue With Incoming Call Rules Did Or An Ivr
Chapter 7: Call management Configuring call queues Note: The skill set of member with respect to each queue should be taken into consideration when assigning a group to each member. Because different groups may set a higher priority to a specific queue, you want the members with the appropriate skill sets in the proper group.
Page 151: Recording Voice Prompts
Chapter 7: Call management Recording voice prompts Recording voice prompts Many of the call management features make use of voice prompts. A number of prompts are supplied with the G-Series PBX, but in many cases you will want to create your own. Direct recording with a phone The fastest way to record voice prompts is to use a phone connected to the G-Series PBX.
Page 152: Uploading Sound Files
Chapter 7: Call management Recording voice prompts For example, if these files were going to be used for park and page we might rename them to Park-Page_Welcome.gsm and Park-Page_Paging.gsm. Uploading sound files Another way to add voice recordings is to upload them to the G-Series PBX. This gives you the flexibility to fine tune the recordings using third-party software.
Page 153: Creating A Virtual Conference Room
Chapter 7: Call management Creating a virtual conference room Creating a virtual conference room A virtual conference room lets multiple callers talk to each other at the same time. Access to the room can occur by directly dialing an extension, through an IVR, or an incoming call rule. Conference rooms are selected by extension number and protected with both administrator and participant passwords.
Page 154 Chapter 7: Call management Creating a virtual conference room Configure the following settings: • Extension: Specify the extension number that users will dial to reach the conference room. • Name: Specify a descriptive name for the conference room. • PIN Code: This code is given to participants in the conference. Conferees must enter the PIN code to access the conference.
Page 155: Mapping External Phone Numbers To Extensions
Chapter 7: Call management Mapping external phone numbers to extensions Mapping external phone numbers to extensions The phone book feature lets you map external phone numbers to extensions, making them easy to dial for all internal users. This is a great way to simplify the dialing of long phone numbers that are frequently used by many people in an organization.
Page 156 Chapter 7: Call management Mapping external phone numbers to extensions • Name: Specify a unique name to identify the mapping. • External number: Specify the external number to dial. Make sure to add any dialing prefixes as specified in the outgoing call ruleset you select. •...
Page 157: Tracking Call Information
Chapter 7: Call management Tracking call information Tracking call information The G-Series PBX logs information for all internal and external calls made through the PBX. You can view this information with command center, or download it for processing with other applications. The downloaded version contains additional information which is not displayed in command center.
Page 158: Downloading Call Data Information
Chapter 7: Call management Tracking call information Downloading call data information Click the Download button to save the CDR information to your computer in a tar.gz file. (You can open this file with a utility like winrar). This file contains the following columns (in order): •...
Page 159: Configuring Global Call Handling Settings
Chapter 7: Call management Configuring global call handling settings Configuring global call handling settings Select PBX > PBX Settings > Call Handling to configure global settings for various call management features. Configure settings as follows: • Blind Transfer: Specify the prefix to dial when transferring a call to another extension without warning the recipient (also called a cold transfer).
Page 160 Chapter 7: Call management Configuring global call handling settings • Pick-up: Specify the key to press to pickup a call. The default is: #7. For details, see “Configuring call and pick-up groups” on page • Voicemail Extension: Extension that user’s dial to check their personal voicemail messages. Default: 6050.
Page 161 Chapter 7: Call management Configuring global call handling settings Pick up any other another extension. Dial 705 (the assigned parking room). Resume the call. If the call was not answered within the number of seconds specified in Parking Time above, the call will be routed back to the original extension that parked the call.
Page 162: Call Recordings
Chapter 7: Call management Call recordings Call recordings The call recordings feature enables users to make a recording of any phone conversation. To setup call recording Configure call recording support and storage location Select System > Maintenance > Logs. For Recordings, select a storage option. Note: You must restart the G-Series PBX for this setting to become active.
Page 163: Configure Global Call Recording Settings
Chapter 7: Call management Call recordings Configure global call recording settings Select PBX > PBX Settings > Recordings. For Record Calls, select a recording option: • Never: Call recordings are disabled. • OnDemand: Users can start and stop call recording by dialing the recording prefixes. For Start OnDemand Recording: Specify the key combination that a user enters to start recording a call.
Page 164: To Manage Call Recordings
Chapter 7: Call management Call recordings To manage call recordings Select System > Recording. The Recordings page opens. The Recordings page enables you to select recordings by date for downloading and/or deleting. It displays the call time and the parties involved. For example: •...
Page 165: Setting Up Fax Support
Chapter 7: Call management Setting up fax support Setting up fax support The G-Series PBX provides a fax pass-through feature that enables you to connect an analog fax machine to the analog phone network. Public Switched Fax Machine Telephone Network FXS1 FXO1 To ensure that incoming and outgoing calls are properly routed to/from the fax machine, the following...
Page 166 Chapter 7: Call management Setting up fax support...
Page 167: Voicemail
Chapter 8: Voicemail Voicemail Contents Voicemail configuration ........168 Setting up voicemail to email .
Page 168: Voicemail Configuration
Chapter 8: Voicemail Voicemail configuration Voicemail configuration Voicemal support is automatically enabled for each new user that you create. However, the voicemail service is disabled by default. It must be enabled and configured as described in the following sections. To enable voicemail support and set the storage location Select System >...
Page 169: To Configure Global Voicemail Options
Chapter 8: Voicemail Voicemail configuration To configure global voicemail options Select PBX > PBX Settings > Voicemail. The Voicemail page opens. Configure the following settings: • Maximum Greeting Time: Maximum length of time in seconds for user recorded voicemail greetings. Default: 60 •...
Page 170 Chapter 8: Voicemail Voicemail configuration • Old Messages • Work Messages • Family Messages • Friends Messages • Exit on Key Press: When enabled, activates the Transfer on '0' Key Press and Transfer on '*' Key Press options. These options can be useful if you want to allow quick access to the operator (or other extension), allowing callers to be answered immediately instead of leaving a message and waiting for a callback.
Page 171: To Configure Voicemail Extensions And Prefixes
Chapter 8: Voicemail Voicemail configuration To configure voicemail extensions and prefixes Select PBX > PBX Settings > Call Handling. Configure the following settings: • Voicemail Extension: Extension to specify when users call in to check their personal voicemail messages. Default: 6050 •...
Page 172: Setting Up Voicemail To Email
Chapter 8: Voicemail Setting up voicemail to email Setting up voicemail to email The voicemail to email service allows voicemail recordings (or just notifications) to be sent to user email addresses. Configure SMTP settings Configuration of the simple mail transfer protocol is required to support the voicemail to email feature. Select System >...
Page 173: Configure Each User Account
Chapter 8: Voicemail Setting up voicemail to email Configure each user account To enable voicemail to email support for each user, you must configure the Email address in each user account. • For SIP users, see page • For analog users, see page •...
Page 174: Managing Voicemail
Chapter 8: Voicemail Managing voicemail Managing voicemail This section provides an overview of the menu options presented when a user retrieves voicemail. The digits in bold are the numbers the user presses to select a menu option. By default, a local user dials extension 6050 to retrieve voicemail.
Page 175 Chapter 8: Voicemail Managing voicemail After recording a message (incoming message, busy/unavailable greeting, or name) 1 Accept 2 Review 3 Re-record In all cases where a voicemail message is being played: * Rewind # Skip forward...
Page 176 Chapter 8: Voicemail Managing voicemail...
Page 177: Remote Office Setup
Chapter 9: Remote office setup Remote office setup Contents Setting up a connection to a remote office ......178...
Page 178: Setting Up A Connection To A Remote Office
Chapter 9: Remote office setup Setting up a connection to a remote office Setting up a connection to a remote office If you have a G-Series PBX installed at another office, you can set up a connection to it to allow for the direct exchange of phone calls using extension numbers and a dialing prefix.
Page 179 Chapter 9: Remote office setup Setting up a connection to a remote office • Name: Specify a unique name to identify the connection. This must match the Name set on the remote office. • Protocol: Select the protocol to use on the connection: SIP or IAX2. •...
Page 180 Chapter 9: Remote office setup Setting up a connection to a remote office...
Page 181: Maintenance
Chapter 10: Maintenance Maintenance Contents Setting the system date and time ....... . 182 Installing new firmware .
Page 182: Setting The System Date And Time
Chapter 10: Maintenance Setting the system date and time Setting the system date and time Correct date and time settings are important for proper operation of the G-Series PBX. It ensures that voicemail and call data records are time-stamped correctly, and that the proper time is set on all SIP phones.
Page 183: Manually Setting The Date And Time
Chapter 10: Maintenance Setting the system date and time Manually setting the date and time Select System > Maintenance > Date and Time. Define date and time settings as described below. When done, click Apply. • Time Zone: Select the time zone in which the G-Series PBX is located. When the G-Series PBX is connected to the Internet, it automatically retrieves accurate time and date settings (from an ntp server) based on the Time Zone you enter.
Page 184: Installing New Firmware
Chapter 10: Maintenance Installing new firmware Installing new firmware Caution: Before installing new firmware, it is important to do a system backup. “Resetting the G-Series PBX” on page 186. Caution: A firmware upgrade will disconnect all active calls. To download the latest firmware Point your web browser to: http://positrontelecom.com/supportD.html.
Page 185 Chapter 10: Maintenance Installing new firmware Choose and configure one of the installation options: • Local: Click Browse to locate the firmware file, and then click Upload to load it onto the G-Series PBX. • HTTP: Specify the URL of the firmware file and click Upgrade. The G-Series PBX will retrieve the file and install it.
Page 186: Resetting The G-Series Pbx
Chapter 10: Maintenance Resetting the G-Series PBX Resetting the G-Series PBX To reset the G-Series PBX, select System > Maintenance > Reset to Defaults. Two options are available: soft reset and hard rest. Both options restore the G-Series PBX to its original factory settings, deleting all configuration settings.
Page 187: Restarting The G-Series Pbx
Chapter 10: Maintenance Restarting the G-Series PBX Restarting the G-Series PBX To restart the G-Series PBX, select System > Restart. After the restart, existing configuration and backup files remain intact, however any data stored in system memory is deleted. When a restart is performed, any telephone calls in progress are dropped and any logs in system memory are cleared.
Page 188: Backing Up And Restoring Configuration Settings
Chapter 10: Maintenance Backing up and restoring configuration settings Backing up and restoring configuration settings The G-Series PBX has a backup and restore function that enables you to save and restore configuration settings. • Backups are stored in system memory, but can also be downloaded as a tar.gz file. •...
Page 189: Auxiliary Memory
Chapter 10: Maintenance Auxiliary memory Auxiliary memory The G-Series PBX uses auxiliary memory to store: • Voicemail for each user. • Voicemail greetings. • Call recordings. • Log files. See “Log files” on page 194. If auxiliary memory is not installed, these items are stored in system memory. A limited amount of system memory is available for this purpose, and once full, may affect the operation of the system.
Page 190: Formatting Auxiliary Memory Devices On A Computer
Chapter 10: Maintenance Auxiliary memory Re-install any USB device that was removed. Restart the system. Check the Storage box on the Status page to make sure that the USB drive is operating. For example: Formatting auxiliary memory devices on a computer Auxiliary memory devices larger than 50 GB must be formatted on a computer before installation.
Page 191: Installing A Language Pack
Select PBX > Sound Manager > Language. Click Browse and then locate and select the file on your computer. It should have a name which resembles the following: Positron-PBX-sounds-XX-gsm-0.1.tar.gz. Click the Upload button. The new language will appear on the Language page.
Page 192 Chapter 10: Maintenance Installing a language pack Select PBX > Settings > General. For Language, select the new language you just installed. Click Save. Click Apply Configuration. The new language will now be active.
Page 193: Diagnostic Tools
Perform the action on the PBX or on a phone that is causing the issue. Click Stop. Any logged messages will be displayed. Click Download to save the file to your computer so that you can email it to Positron for analysis. Command...
Page 194: Log Files
Chapter 10: Maintenance Log files Log files The G-Series PBX provides several log files that can be useful for viewing status information and when troubleshooting technical issues. To enable the log files Select System > Maintenance > Logs to open the Logs page. This page lets you define which logs will be enabled and where the log file data will be saved.
Page 195 Chapter 10: Maintenance Log files • Web Server Log: Contains a log of the requested pages and files from the internal web server.This is useful when troubleshooting problems with file serving for phone provisioning. View this log on the Diagnostics > Logs page.
Page 196: Accessing The Command Center Over An Analog Dial-Up Connection196
Chapter 10: Maintenance Accessing the command center over an analog dial-up connection Accessing the command center over an analog dial-up connection The dial-in service enables you to access the command center on the G-Series PBX from a remote site by using a dial-up connection over an analog phone line. Configuring dial-in support Before you can use one of the dial-in scenarios described later in this section, you need to configure dial-in support as follows:...
Page 197: Shared Line
Chapter 10: Maintenance Accessing the command center over an analog dial-up connection Configuration steps Plug a USB modem into one of the USB ports on the G-Series PBX. (Currently the only supported modem is the USRobotics USR5637.) Connect the line out on the modem to an analog phone line. Setup a dial-up connection on the remote computer with the following values: •...
Page 198 Chapter 10: Maintenance Accessing the command center over an analog dial-up connection Dial-in calls must be handled via a USB port, so to complete the setup, the USB modem is connected to the USB port on the G-Series PBX, and the USB line out is connected to an FXS port. (FXS1 in the diagram, but any other FXS port could be used.) Next, a incoming call rule and an IVR are setup to allow the dial-in call to reach the USB port via the FXS port and the USB modem.

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