Troubleshooting - Motorola Moto G User Manual

FOR ASSISTANCE
The following topics address areas of support for your phone, including troubleshooting, account
information, and warranty information.

TROUBLESHOOTING

Check the questions and answers below for common phone issues. For additional support, visit
motorola.com/support to check out the help topics or if you're really stuck, opt to chat online.
Important: Backup your phone information before attempting any factory resets, entering Safe
Mode, or a forced Power Off to avoid loss of any data. To ensure back up and reset are turned on,
see Backup and Reset Settings.
Check Here First
Issue: Phone freezes/operation is unstable.
Solution: Reboot (restart) the phone.
If your phone becomes unresponsive, try a reboot—press and hold the Power Key until the
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screen goes dark and your phone restarts.
Issue: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in safe mode.
1. Turn on safe mode.
If the phone is on, press the Power Key until you see the Power Off option.
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Press and hold the Power Off option to see the Reboot to Safe Mode option and tap OK.
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Your phone restarts and shows Safe Mode in the lower left.
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If the phone is off, press the Power Key and when the phone vibrates, press and hold the
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bottom Volume Key. (Wait for the power up to complete then release.)
"Safe Mode" appears on all screens when your phone is in safe mode.
2. Uninstall the app in safe mode.
From home, tap Apps
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Tap Uninstall and then tap OK.
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The app is reported as uninstalled.
3. Restart your phone.
Power off and then power on.
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Issue: Cannot use phone, mail, or Internet.
For Assistance
> Settings > Apps and then tap the app you want to remove.
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