Manage Your Account - Motorola Moto G User Manual

Solution 1: Check to see if the phone is in Airplane mode.
1. At the top of the screen drag the status bar down with two fingers to see Quick Settings.
2. If the Airplane mode is on
Solution 2: If the signal strength icon shows a weak connection, you may be out of a service area
or in a location such as a shopping mall that degrades the signal.
Wait until you move to another location and try your call again.
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Note: If you are connected to a Wi-Fi signal, you can use Wi-Fi to communicate by texting or email.
Use care when connecting to Wi-Fi from sources outside your home.
Solution 3: Is data communication disabled? To check that data communication is enabled:
1. At the top of the screen drag the status bar down with two fingers to see Quick Settings.
2. Tap Network
Note: The network icon only shows signal strength. It does not tell you if the Cellular data switch is on
or off.
3. If the Cellular data switch is off, tap it to turn it on.
Note: If you set a data limit to keep within your usage plan, your phone turns off Cellular data so you
avoid overages. You can ignore your setting but you may be billed additional charges.
Issue: Battery level goes down too quickly.
Note: Avoid calls where the signal is weak as this uses a lot of your battery power.
Solution: Use the Battery saver settings to make your battery last longer. Also, for many tips and
tricks to avoid battery power loss, see Battery Settings or tap Apps
For more information or to see the latest in products and services, visit us online at
virginmobileusa.com.
VIRGIN MOBILE ACCOUNT INFORMATION AND
HELP
Find out about managing your account online and on your phone, buying additional minutes for your
plan, and getting help.
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit
us at: virginmobileusa.com.

Manage Your Account

Access information about your account. You can:
For Assistance
, tap it to turn it off
(network icon).
.
> Help .
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