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Beforeyou
call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Range is not level,
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
................................................
Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is
sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
appliance
easily,
Contact builder or installer to make appliance accessible.
Appliance must
.....................................................................................
be accessible
for
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
service,
Entire range or oven
Make sure cord/plug is plugged tightly into outlet.
does not operate,
Service wiring is not complete. Call an authorized servicer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Cooktop control
Cooktop control has detected a fault or error condition. Try turning electrical power supply
displays
any E code
OFF and back ON to cooktop in order to reset Cooktop main controls. If fault recurs, record
error (ex,:
E014)
the fault number and call an authorized servicer for assistance.
..............
Oven control beeps
Electronic control has detected a fault condition. Press CANCEL to clear the display and stop
and displays
any F
beeping. Reprogram oven. If fault recurs, record fault number. Press CANCEL and call an
code error (ex,: F:I.:I.) authorized servicer for assistance.
Oven light
does not
Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
work, ....
Electrical power outage. Check house lights to be sure, Call your local electric companyfor service.
Surface unit does
No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in
not heat,
this Before you Call checklist.
Incorrect control setting, Make sure the correct control is on for the surface unit to be used,
Surface units too
Incorrect control setting, Make sure the correct control is on for the surface unit to be used,
hot or not hot
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
enough,
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
ii
material affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight
ii
....................
pans heat unevenly, foods may burn easily. ....................................
Hetal marks,
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
ii
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Scratches or
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
abrasions
on
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
cooktop surface,
time: .......................................................................................
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, fiat-bottomed
cookware.
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