10.2.1 Fault Or Breakdown; Identifying And Resetting Faults - Worcester GB162-50 User Instructions

Main Sub
z z
display display
code code
[a/1/1| [8/0/2|
e e
[a/1/1| [8/0/3|
e e
[h/\/7|
[h/\/7|
e e
[p/-.-|
[\/r/e|
Table 7 Display codes
1) Any indication with a permanent dot in the bottom right-hand corner
2) Only visible on the Service Tool or a specific RC regulator.
3) Any indication with a flashing dot in the bottom right-hand corner.

10.2.1 Fault or Breakdown

This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown
occurring on this boiler.
Invoices for attendance and repair work carried out on
this boiler by any third party will not be accepted.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the appliance has been installed within the
past 24 months. Reasonable evidence of this must be supplied on
request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection
has been carried out (i.e. an entry in the Benchmark Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
Technical Support
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding
section of this guide.
In the event of a boiler fault or breakdown please contact Worcester,
Bosch Group appointments team on 0033 123 9339.
Your advisor will arrange for an engineer to call with the minimum of
delay; under normal circumstances this will be from 1 - 3 working days
(excluding weekends) for priority breakdown situations (no hot water
and/or heating).
6720813172 (2015/04)
z
e
Fault:
2)
Time not set. Failing time setting, e.g. due to a long power cut.
e
Fault:
2)
Date not set. Failing date setting, e.g. due to a long power cut.
Operating phase:
The system pressure is too low (less than 1.0 bar).
Operating phase:
The system pressure is too low (less than 1.0 bar).
Operating phase:
The system pressure is too high (over 4.0 bar) or the pressure sensor has not detected a system
pressure (boiler functioning normally).
Fault:
Reset is carried out. After pressing the "Reset" button this code is displayed for 5 seconds.
Display code
10.3

Identifying and resetting faults

Fault messages can be identified by the flashing display:
▶ Press the "Reset" button ( fig. 6, item 1) for approx. 5 seconds to
reset the fault.
Fig. 6 BC10 – "Reset" button
The display shows [\/r/e|. The boiler tries to reset the fault. If the display
shows a normal operating code afterwards, the fault has been remedied.
Otherwise, please repeat the reset two or three more times.
If the fault cannot be reset
If the fault remains and cannot be cleared by pressing the reset button,
contact Worcester, Bosch Group for assistance.
CAUTION: Damage to the installation.
In frost conditions, the heating system may freeze up if it
is not operational, e. g. due to a power failure.
▶ If the heating system is switched off for a couple of
days due to a fault and there is a risk of frost, the
heating water must be drained at the lowest point of
the system to prevent it from freezing.
Display information
1
6 720 619 373-22.1TD
9