Xblue Networks X2020 Installation Manual
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Xblue Networks X2020 Installation Manual

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Summary of Contents for Xblue Networks X2020

  • Page 3: Table Of Contents

    FCC Statement ..............................8 Environment ............................... 8 CE Declaration of Conformity..........................8 Copyright and Trademark Notice........................... 8 1 X2020 Introduction....................9 Package Contents..............................10 Button LED Indication ............................14 Back View................................16 Ethernet and Power Port on the Back of the Telephone ..................17 Phone Adjustments..............................
  • Page 4 • Admin ........................69 1. Account................................69 2. Network ................................69 4. Dial Timeout..............................70 5. Language ................................70 6. NAT - Network Address Translation ........................70 7. SIP .................................71 4. Authentication ..............................71 5. DTMF................................71 6. Codec ................................71 7. Packet Time..............................72 8. Payload ................................72 XBLUE Networks...
  • Page 5 Network Page ..............................75 Phone................................. 77 Software Upgrade..............................85 SIP..................................89 System ................................96 Phonebook................................99 7 Getting to Know your Voice Mailbox ................101 Setting up your Voice Mailbox..........................102 Using your Voice Mailbox ............................. 102 Remote Message Pickup............................103 XBLUE Networks...
  • Page 6 Notes: XBLUE Networks...

  • Page 7: Notices And Compliance

    Copyright 2010 by XBLUE Networks, LLC. All rights reserved. Notices Hearing Aid Compatibility The X2020 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance The X-50 system has met all safety requires, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1.

  • Page 8: Fcc Statement

    SKU/Part Number Description 47-9001 X-50 Telephone System Gateway 47-9002 X-2020 SIP Telephone Endpoint 47-9003 24 Button Sidecar, Electronic Dialing Module (EDM) 47-9004 8 Port 10/100 Ethernet Switch 47-9005 XBLUE Neteworks X-50 Universal Wireless Adapter 47-9006 6+ Foot Ethernet Cable XBLUE Networks...

  • Page 9: X2020 Introduction

    Local Area Network (LAN). Because the X2020 telephone works like a network switch your office only needs a single Category 5 or 6 cable to transmit both voice and data. Plug the X2020 into your LAN and a Personal Computer (Desktop or Laptop) into the X2020 telephone end point.

  • Page 10: Package Contents

    Introduction Package Contents The X2020comes with everything that you need to connect it to an existing Local Area Network (LAN). X2020 SIP Telephone • 6 foot Ethernet Patch Cable • Power Supply • Coiled Handset Cord • Wall mount screw kit - See appendix A for Wall Mount Template •...
  • Page 11 Introduction XBLUE Networks...
  • Page 12 Mute Button and not transmitting, when the LED is out it will transmit your voice. Once an ancillary headset is connected to the phone, press the Headset button to activate, and the speakerphone to answer the call. Headset Button XBLUE Networks...
  • Page 13 Use the volume bar to increase or decrease the volume of the handset, headset and speakerphone, whichever is active. Also, when the phone is Volume Bar ringing you can increase or decrease the ring volume. Use the dial pad (Numeric Keypad) to dial digits. Dial Pad XBLUE Networks...

  • Page 14: Button Led Indication

    Microphone is inactive Mute Button Headset is disabled On Steady Headset is active Green Headset Button Trunk is Idle Steady On Trunk is Active (Busy) Green Blinking Slowly Line is on Hold Blinking Rapidly Line is ringing Line Buttons XBLUE Networks...
  • Page 15 Service Mode - The system is in after hours (night) mode The telephone is in Do Not Disturb (DND) mode Indication of a new message, as well as the new mes- sage count Press the soft button under the word “Menu” to enter the programming mode. XBLUE Networks...

  • Page 16: Back View

    Used to adjust the angle of the telephone Secure Door Used for service only Input/Output Ports Ethernet and Computer ports Hinge of Chassis Supports different angles Product Label Product information Handset Cord Port Plug the handset into the telephone Headset Ports Headset Port RJ9 XBLUE Networks...

  • Page 17: Ethernet And Power Port On The Back Of The Telephone

    Introduction Ethernet and Power Port on the Back of the Telephone Port Description Ethernet LAN Port Connect to the Local Area Network X2020 Ethernet Computer Port Connect to your Personal Computer, the works as a network switch. Power Connection Plug in the supplied power supply after plugging in the LAN ethernet...

  • Page 18: Phone Adjustments

    Introduction Phone Adjustments The X2020 telephone can be set in several different positions or angles. Low Angle Medium Angle High Angle XBLUE Networks...

  • Page 19: Installation

    Setup 2 Setup Installation Connecting the X2020 Telephone to the X-50 only takes a few steps. XBLUE Networks...

  • Page 20: Sidecar

    It is not a good idea to install any electrical devices during an electrical storm. It is a good idea to plug the X2020 into an uninterrupted power supply (UPS), which will keep it functioning during a power outage. Step 1 - Remove the contents from the box •...
  • Page 21 Step 4 - Securely connect the Sidecar to the telephone by inserting the pins and aligning the plastic posts. • Step 5 - Secure the Sidecar to the phone using the supplied screws. • Step 6 - Plug the network connection into the telephone and then plug it into the AC outlet. • XBLUE Networks...

  • Page 22: Getting Started

    Setup Getting Started At default, the X2020 is programmed as DHCP. Therefore, when it located on the same LAN as the X-50, it will automatically authenticate and be assigned an extension number. The extension number can be reassigned to accommodate specific numbering plans using either the telephone or a standard windows Internet browser such as Windows Internet Explorer.
  • Page 23 Setup Use the following steps to program a X2020 that is going to be used remotely (WAN): Step 1 - Press the menu soft button • Step 2 - Use the down navigation key to locate “16. Admin” • Step 3 - Press the center navigation key and then enter the Admin Password (default is 1234) •...
  • Page 24 For LAN programming locate “Phone Number”, “Authorized ID” and “Authorized Password”. • For WAN also locate “SIP Proxy Server”, “Outbound Proxy Server”, “Registrar Server” and “Registrar • Outbound Server”. Step 8 - Click “Save Settings” at the bottom of the page. • Registering WAN Extensions Change Extension Number XBLUE Networks...

  • Page 25: Xblue Wireless Universal Adapter

    Because there is not always an Ethernet port where you want to put a telephone, XBLUE suggests an XBLUE Wireless Universal Adapter. Just program the wireless adapter to connect to the X-50, and then connect the adapter to the network port of the X2020. The phone will authenticate to the X-50 just like a wired telephone. Getting Started 1.
  • Page 26 Setup Notes: XBLUE Networks...

  • Page 27: Getting To Know Your Way Around

    Getting to know your way around Once the X2020 telephone is connected to the X-50 Gateway it will be ready to be used. The X2020 allows you to make calls using the handset, speakerphone or using an ancillary headset connected to the headset jack.

  • Page 28: Placing A Call

    Place a Call If the headset is enabled, it is automatically used if the handset is not removed from the cradle Replace the handset, or press the speaker button to end the call XBLUE Networks...
  • Page 29 Replace the handset, or press the speaker button to end the call Lift the handset to speak privately or remain on speakerphone. Answer a Call Replace the handset, or press the speaker button to end the call XBLUE Networks...
  • Page 30 Transfer a Call or press the down navigation key and dial the desired extension num- ber. Press the phonebook button to store or dial one of 200 personal phone- Phonebook book (address book) entries. XBLUE Networks...
  • Page 31 Each X2020 telephone comes with a volume adjust bar, which is used to increase (press up) or decrease (press down) the volume. For example, when the telephone is ringing, press up to increase Volume Button or down to decrease the volume of ring.

  • Page 32: Review Call Records

    1. Dialed Calls - These are calls that were dialed from the telephone. 2. Missed Calls - These are calls that rang at the telephone but was not answered. 3. Received Calls - These are calls that rang at the telephone and were answered. XBLUE Networks...

  • Page 33: Using Your Sidecar

    04=Feature Key; enter the feature code such as *91 Agent log on • 05=Others; such as a speed dial number or a specific outside number • 06=Do Not Disturb; No need to enter *4 (only if enabled by the administrator) • 07=Live Record • 08=Virtual Mailbox • XBLUE Networks...
  • Page 34 Enter the IP address of the telephone and select “EDM” to program the buttons on the sidecar Using the dropdown box select the feature you would like to have on each button. Refer to the Feature • Description Chapter for specific feature Codes. XBLUE Networks...

  • Page 35: Telephone Feature Description Table

    4 Telephone Feature Description Table Telephone Feature Description Table Although the X-50 system uses standard SIP protocol it also has some special features that only work with the X2020 SIP Telephone Endpoints. Feature Programming Sequence Page Agent Log on/off - UCD Group...
  • Page 36 *23 + t + D page 43 0=ICM 1=Outside 2=Both EXT or Voicemail or UCD Cancel **23 Call Forward - DND *24 + t + D page 43 0=ICM 1=Outside 2=Both EXT or Voicemail or UCD Cancel **24 XBLUE Networks...
  • Page 37 *24 + t + * + pswd + * + O *25 + t + * + pswd + * + O 0=ICM 1=Outside 2=Both pswd = VM Password Outside number Time to wait Cancel **2x x= 1~5 XBLUE Networks...
  • Page 38 Telephone Feature Description Table Feature Programming Sequence Page Call Hold Hold Button page 46 Call Log X2020 only page 46 Call Park/Call Park Answer Defined by Numbering Plan (The default page 47 is 731, 732, 733 and 734) Call Pickup *53 + Extension...
  • Page 39 54 Mute Mute Button page 54 On-Hook dialing X2020 only page 55 Page Answer (Meet Me Page) - X2020 only Press “Answer” button under LCD page 55 Page Allow/Deny *99 Page denied page 55 **99 Page Allowed Phonebook X2020 only...
  • Page 40 Telephone Feature Description Table Feature Programming Sequence Page Plug & Play (PnP) X2020 only page 58 Reminder Tone (Stutter Dial Tone) Whenever a feature is enabled page 58 Service Mode (attendant only) *790 - Toggle between each mode page 59...

  • Page 41: Agent Log On/Off Ucd Group

    “Log Out” of the UCD Group. Operation: From an Idle X2020 Telephone Dial **91 to log out of a UCD group, dial *91 to log back into the UCD group. Notes: 1. The extension must be programmed as a member of one or more UCD Groups.

  • Page 42: Busy Callback

    Description: The X2020 supports busy callback to an extension. This allows you to dial 6 when you call an extension and get a busy signal. Once Busy Callback is activated, the called extension will ring your extension when it becomes idle.

  • Page 43: Call Forward

    *21 2 450 - Direct Forward to VM, *22 2 124 - Busy call forward to extension 124 To Cancel the Forwarding any Forwarding Dial - ** + CFW Cancel Example ** 21 - Cancel Direct Call Forward XBLUE Networks...
  • Page 44 1 for outside line • 2 for both intercom and outside line • EXT = Your Extension Number • pswd = • Your extension password (Default 0000) • To Disable enter ** + 25 + Extension Number + * + Password XBLUE Networks...
  • Page 45 To Cancel the Forwarding any External Forwarding Dial - ** + CFW Notes: 1. Follow me forward is an intercom function only. 2. Direct call forward overrides all other forwarding, followed by DND and then busy/no answer forwarding. XBLUE Networks...

  • Page 46: Call Hold

    X2020 telephone on a different gateway, Music on Hold may not work the same way. Call Log Description: The X2020 stores a list of missed, received and dialed calls, which you can used to make or return calls. Operation: Press the “Menu” softkey and then press the check button , Call Log will be highlighted.

  • Page 47: Call Park

    Description: Your X2020 SIP telephone can be programmed to receive special alert ring whenever a second call rings at your extension. If you would rather not received the special ringing - just disable Call Waiting. If disabled, calls to your extension will receive a busy tone.

  • Page 48: Call Blocking

    Operation: Using a calls’ inbound caller ID the X2020 telephone allows you to block up to 10 different telephone numbers, each can contain up to 31 digits. When using Caller Blocking Settings, it is important to use as many digits of the number to be blocked as possible.

  • Page 49: Class Of Service Traveling

    Description: At default all of the X2020 extensions ring in the same way. However, you can select from eleven (11) different ring tones making it easier to determine when your telephone is ringing. In addition, each telephone line (PSTN or SIP trunk) can be programmed with a Distinctive Ring tone making it easier to determine which line is ringing.

  • Page 50: Do Not Disturb (Dnd)

    All programmed call forwarding is removed • DND is disabled • The extension (Agent) is logged into all programmed groups • Auto Answer is disabled • All programmed Distribution List are deleted • Notes: 1. This is good when troubleshooting extension anomalies XBLUE Networks...

  • Page 51: Feature (Flexible) Button Programming

    Description: The four buttons on the X2020 and any of the buttons on the Sidecar (DSS Console) can be reprogrammed to accommodate a telephone PSTN or SIP Trunk Line, a feature or another extension. At default, the four buttons on the telephone are set to the first four PSTN telephone lines (701, 702, 703, and 704) and all of the buttons on the Sidecar are set to extensions 101~124.
  • Page 52 Enter the following code to create a Service Mode button on button 5 of the Operator’s Sidecar This will be the top button, on the left side: TABLE 4.8 Dialing Codes BN Program BN Number Feature Buttons Feature Code *790 XBLUE Networks...

  • Page 53: Feature Button Reset

    Telephone Feature Description Table Feature Button Reset Description: The feature is used to bring the programmed buttons back to factory default. If the X2020 is connected to the X-50 system the telephone will reference the X-50 for the current default button settings. Operation:...

  • Page 54: Multi-Line Appearance

    Multi Line Appearance Description: At default, all of the X2020 telephones are programmed with the first four PSTN lines (701, 702,703 and 704). All telephone lines can also be programmed on the Sidecar. The button, once programmed, uses the LED to indicate the current state of the telephone line. For example, when the line is busy, the light will be lit solid.

  • Page 55: On-Hook Dialing

    There are two types of paging; All Call Paging and Group Paging. All Call Page, allows an extension to dial a single code and broadcast a message to all idle X2020 telephone within the same subnet. There are three Group Paging groups, each can have up to 24 extensions.

  • Page 56: Phonebook

    Once you are done entering your personal Phonebook, click on the “SW Upgrade” tab to create a backup. Click on the “Backup Button” and save it in a location that is easy to locate when needed. Create a backup XBLUE Networks...
  • Page 57 Click on “OK” to complete the upload or “Cancel” to stop the upload. • Click on the Phonebook tab, and then the Public Page tab. If the file format is correct, the information will • be visible. If the numbers are not visible recheck the file format. Notes: XBLUE Networks...

  • Page 58: Phone Lock/Unlock

    Plug and Play Description: When connecting an X2020 to the X-50 system over the LAN it will automatically authenticate and be assigned an extension number and activate the mailbox. An extension connecting over the WAN port will also automatically authenticate, be assigned an extension number, and activate the mailbox but requires some basic programming.

  • Page 59: Service Mode

    The flash command is used to activate a telephone line feature, such as call waiting or three way calling. Operation: While on a telephone line call, X2020 telephone users may press the software button under the word “Flash”. Notes: 1. When using an analog (Single Line) telephone without a “Flash” key may cause erratic operation.

  • Page 60: Transfer

    Notes: Web Management Description: The X2020 can be programmed using the LCD menu or using a standard Internet Web Browser, such as Windows Internet Explorer. Operation: Enter the IP Address in the browser address bar to access the Web interface page for programming.

  • Page 61: Programming With The Telephone

    5 Telephone Programming Programming with the Telephone The X2020 telephone can be programmed using the telephone or through an Internet Web Browser or using a combination of both. Telephone programming is done through a series of menus. There are two different levels of menu, General and Administration. The General Menu is used when programming basic information for a specific extension.

  • Page 62: Getting Started

    This will give you all of the information that you need about your Local Area Network. At default, the X2020 telephone is set to DHCP, so you may not need to know your Local Area Network IP Addresses, but it is a good idea to make a note of this information.
  • Page 63 When the phone reboots, it will connect to the X-50 and will be operational. This programming can be done at the office, so that when the phone is plugged it at the remote location, it will come on line automatically. XBLUE Networks...

  • Page 64: Menu Programming

    Each telephone can store up to 30 received calls to the extension. These are calls that were answered at your extension. Scroll through the numbers, and press the center navigation key to dial the desired telephone number. Clue: For proper operation, this feature requires that the X-50 Gateway has the home and local area code programming correct. XBLUE Networks...

  • Page 65: Speed Dialing

    Select between zero (0) bars for no volume and nine (9) bars for loud volume. Use the Arrow up to increase and the arrow down to decrease the volume. Press the center navigation key to save the entry. XBLUE Networks...

  • Page 66: Time Zone

    This type of call forwarding will only forward calls when the extension is in Do Not Disturb (DND). Calls that forward can be set to forward only Intercom calls, only Outside Line calls or both types of calls. XBLUE Networks...

  • Page 67: Do Not Disturb (Dnd)

    It can also be programming to automatically access a telephone line or call an external telephone number. Just enter the Hotline Number, from 1 to 15 digits. In addition, the phone can be programmed to wait from zero - no waiting to eight seconds prior to taking the programmed action. XBLUE Networks...

  • Page 68: Call Blocking

    Select “Reset to Default” to reset the telephone’s programmed parameters back to factory default. This includes, the Phonebook, Call Records, and all Configuration parameters. 18. Reboot Use the “Reboot” feature to restart the telephone without losing any programming parameters. XBLUE Networks...

  • Page 69: Admin

    1. Name - Enter the name that is required to authenticate on the ISP’s Network. This will be provided by the ISP. 2. Password - Enter the password that is required to authenticate on the ISP’s Network. This will be provided by the ISP. Notes: This parameter is rarely used by a telephone endpoint. XBLUE Networks...

  • Page 70: Dial Timeout

    1. External Router IP - Enter the IP Address of the external router 2. Signal Port - Enter the port that will be used. The Default is 5060. 3. RTP Port Base - Enter the port that will be used as a RTP port base. The default is 10002. XBLUE Networks...

  • Page 71: Sip

    United States. This algorithm allows us to send communications signals down long expanses of wires with very little distortion.Enter the IP address of the SIP Server. Mostly likely this will be the X-50 Gateway. XBLUE Networks...

  • Page 72: Packet Time

    “DTMF Payload” which requires the most amount of bandwidth, and G.726-xx (xx=40, 32, 24 and 16). The lower the “xx” number, the higher the compression, the less bandwidth required. XBLUE Networks...

  • Page 73: Xblue Networks

    6 Web Programming Programming with an Internet Browser The X2020 telephone can be programmed using the telephone or using an Internet Browser such as Windows Internet Explorer. Once connected to a Local Area Network (LAN) a computer can access the telephone’s Web page by entering its IP Address.

  • Page 74: Information Page

    Registration State - This will show “Registered” when the phone is connected to the X-50 system, and • “Unregistered” when it is not connected successfully. SIP Proxy Server - Shows the registered SIP proxy address number (The LAN or WAN port of the X-50 • system.) XBLUE Networks...

  • Page 75: Network Page

    Static - When set to Static, you will have to enter the IP Address manually. • Static IP Enter the specific IP Address to be used for this telephone, followed by the • Subnet Mask, Default Gateway, and primary, secondary, and third DSN for the network. XBLUE Networks...
  • Page 76 DSCP for SIP - Match the route set in the X-50 system • VLAN Items Virtual Local Area Network (Virtual LAN) allows devices to be configured through software, regardless of location, and have them “appear” as though they are on the same network switch. XBLUE Networks...

  • Page 77: Phone

    Web Programming Phone XBLUE Networks...
  • Page 78 If not, the call will not transfer. Enable CLIP: - Check this parameter to enable “Calling Line Identity Presence (CLIP)”. When enabled • the Caller ID of incoming calls will show on your telephones LCD Display. XBLUE Networks...
  • Page 79 This parameter is used to make your telephone automatically dial a number, feature or parameter, whenever the handset is lifted or the speaker button is press. This may be used to automatically access an outside telephone line, rather than intercom. XBLUE Networks...
  • Page 80 No Answer Time (sec): - This is the amount of time that a call will ring at your extension before it is • considered a “No Answer” call. At the expiration of this timer, the call will be forwarded to the entered destination. XBLUE Networks...
  • Page 81 Direct Inward Dial numbers (Requires SIP Trunks) will follow the “Outside” forwarding Condition. ** This feature will only work with one or more SIP Trunks. Call Forking requires one or more SIP Trunks. XBLUE Networks...
  • Page 82 00-59. The time 4:00 pm, will be entered as 16:00, 5:00pm will be entered as 17:00. Play Type Alarm 3: - Select “Once” to play the alarm once, or “always” to play the alarm every time the • time matches the “Alarm Start Time”. Prompt Alarm 3: • XBLUE Networks...
  • Page 83 Select the Speed Dialing Entry 0 - 9. Line Keys Each X2020 telephone has four (4) line keys, each that can be programmed as None, giving the key no action, Extension Number, Trunk Number, Park Number, Feature Code, Do Not Disturb, Voice Recording, Virtual Mailbox, or Others.
  • Page 84 • Press 6 to copy the message • Enter the distribution list number 1, 2, 3 or 4 - an entry of zero will send the message to all mailboxes • Press # to send the message • XBLUE Networks...

  • Page 85: Software Upgrade

    Web Programming Software Upgrade To ensure that your X2020 telephone has the newest software go to www.xbluenetworks.com/x-2020software HTTP Upgrade Occasionally it is a good idea to update the software on your telephone. However, before doing any upgrade it is a good idea to create a backup.
  • Page 86 On the same page, click on the “Software File” Browse button • Software File Browse Button Locate the update file that you downloaded earlier • Double click on the file that you downloaded. • Then press the “Update Button” • XBLUE Networks...
  • Page 87 • When the phone comes up, everything should be operational. • However, if everything does not look correct, then you will want to update the configuration file using the • backup that you did in the first section. XBLUE Networks...
  • Page 88 Web Programming TFTP/FTP Upgrade Software upgrade Parameters • XBLUE Networks...

  • Page 89: Sip

    Web Programming XBLUE Networks...
  • Page 90 Web Programming SIP Proxy Server Server mode: - The X2020 can be set to two different server types, Normal - used when you are not • connecting to the X-50 system or X-50 when you are connected to a X-50 system.
  • Page 91 A commonly used codec is G.711, which has no compression but delivers the best sound reproduction and it also uses the most bandwidth. The X2020 telephone can, on the fly, change codecs to match the other device; making it extremely flexible. The X-50 gateway will, in descending order, try to use the codec that is set to “First”...
  • Page 92 There are four G.726 protocol or compression rates; G.726-40, G.726-32, G.726-24 and G.726-16. The • lower the number, (40, 32, 24, 16) the higher the compression. Thus, the lower the bandwidth require- ments. Therefore, G.726-16 has the most compression and G.726-40 has the least. XBLUE Networks...
  • Page 93 Network Address translation (NAT) is used to route class A or class B IP addresses directly to a device located on a Local Area Network (LAN) Class C. It is not common to use the NAT Settings feature on the telephone. NAT Type: - The X2020 has four different NAT types; STUN, SIP Ping, Port Mapping and UDP Heartbeat. •...
  • Page 94 Caller Blocking Settings: Using a calls’ inbound Caller ID the X2020 telephone allows you to block up to 10 different telephone numbers, each can contain up to 31 digits. When using Caller Blocking Settings, it is important to use as many digits of the number to be blocked as possible.
  • Page 95 This entry will dial 100~109 | 110~119 | 200, 201, 202, 203, 204, 205 | 220, 221, 222, 223 | 350~359 Caution: It is not a good idea to use 1xx because it could block long distance telephone numbers such as 1207... A better entry is 10x|11x. XBLUE Networks...

  • Page 96: System

    User, which limits access to specific pages. For example, a “User” has no access to the software upgrade page, specific parts of the SIP page, and cannot reassign the Admin or User passwords. TABLE 6.2 Account User Passwords Account Password admin 1234 user 1111 XBLUE Networks...
  • Page 97 Display USA Time 12 Hour (Default) MM/DD/YY HH:MM AM/PM USA Time 24 Hour MM/DD/YY HH:MM - 1:00=12:00, 2:00=14:00, 3:00=15:00 etc. European Time 24 Hour DD/MM/YY HH:MM - 1:00=12:00, 2:00=14:00, 3:00=15:00 etc. European Time 12 Hour DD/MM/YY HH:MM AM/PM XBLUE Networks...
  • Page 98 Download System Log: - Press the download log button to download the current telephone log file. This • information is used when troubleshooting the telephone. View SIP Messages: - Press the View SIP Message button to view recent SIP Messages. • XBLUE Networks...

  • Page 99: Phonebook

    The Public phonebook gets linked to a CSV file in a centralized location, allowing an administrator to update all phones connected to the system with a single file. There are several ways to create a CSV file. One way is to use the backup XBLUE Networks...
  • Page 100 Click on “OK” to complete the upload or “Cancel” to stop the upload. • Click on the Phonebook tab, and then the Public Page tab. If the file format is correct, the information • will be visible. If the numbers are not visible recheck the file format. XBLUE Networks...

  • Page 101: Getting To Know Your Voice Mailbox

    Getting to Know your Voice Mailbox A complete Voicemail and Auto Attendant come standard with the X-50 Telephone Gateway. When the X2020 telephone is connected to an X-50 Telephone Gateway, it can access voicemail by pressing the message button, which the button with an envelope.

  • Page 102: Setting Up Your Voice Mailbox

    Press 2 - Delete all Voice Mail Messages (New and Saved) • Press 3 - Record your personal greeting • Press 4 - Change your mailbox password • Press 5 - Record your mailbox name • Press 6 - Send a voicemail message to another extension • XBLUE Networks...

  • Page 103: Remote Message Pickup

    Voicemail Remote Message Pickup Messages, new and saved, may be picked up from a remote location. Call into the system and when the Auto Attendant answers..Press * • Dial the mailbox number • Enter your password • XBLUE Networks...
  • Page 104 Remote Message Pickup...
  • Page 105 No Answer Call Forward 80 DHCP 75 Distinctive Ringing 38, 49 On-Hook Dialing 39, 55 DND Call Forward 81 Do Not Disturb - DND 38, 50 Page Meet Me Page 39 Extension Feature Reset 38, 39, 50 Page Allow/Deny 39 XBLUE Networks...
  • Page 106 VoIP 9 Session Initiated Protocol 9 Volume Control 40, 60, 78 Sidecar EDM 73 Web Management 40, 60 SIP 9, 90 Caller Blocking Settings 94 Codec Settings 91 Dial Plan 95 NAT Settings 93 Optional SIP Header 91 XBLUE Networks...

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