Xblue Networks X-44 Installation & User Manual
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Xblue Networks X-44 Installation & User Manual

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X-44
Installation & User Guide
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Summary of Contents for Xblue Networks X-44

  • Page 1 Table of Contents X-44 Installation & User Guide...

  • Page 2: Table Of Contents

    From your Personal Computer! Getting to Know your WiFi Adapter! Connecting the WiFi Wireless Adapter! Default Programming! Other Default Settings! Setting up your WiFi Adapter! Getting Started! From your Personal Computer! Reconfiguring your Computer’s Network Connection! Getting to Know your new X-44!
  • Page 3 Table of Contents Button LED Indication! Using your Telephone! Getting to know your way around! Placing a call! Review Call Records! Using your Sidecar! Telephone Feature Description Table! Telephone Programming Sequences! Automated Attendant Greetings! Automatic Answer! Automatic Busy Redial! Automatic Day and Night Greetings (Operating Mode)! Block Anonymous! Call Forward! Call Hold!
  • Page 4 Table of Contents Voice Mail! Volume Control! Web Management! Telephone Programming Menu! Menu Programming! Getting Started! Menu! Web Programming! Programming with an Internet Browser! Information Page! Network Information! Product Information! SIP Trunk 1! Extension Information! DID Table! Network Page! Network ! QoS Settings ! Phone! Language Setting!
  • Page 5 Table of Contents Dial Plan:! Management! HTTP Upgrade! TFTP/FTP Upgrade! Account Settings! Reset to Default! Admin Settings! Diagnostics! Syslog Settings ! Diagnostics! System ! SIP Trunk (1 - 4) Settings! Multiple Service Providers ! Subscriber Information! Incoming Call Settings! All Ring & Operator No Answer Setting! Session Timer! Auto Provision Settings ! All Paging Access Code!

  • Page 6: Notices And Compliance

    Copyright 2011 by XBLUE Networks, LLC. All rights reserved Notices Hearing Aid Compatibility The X-44 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance All X-44 telephones has met all safety requirements, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1.

  • Page 7: Environment

    WiFi Compatibility The system has been tested and found to work adequately using XBLUE Networks‘ WiFi Bridge (47-9005); in most cases, the device will function correctly. However, XBLUE Networks does not guarantee that the device will function in all cases. In such cases, it will be up to the user, at their expense, to provide a Category 5, 5E or 6 cable for the device to function correctly.
  • Page 8 Table of Contents Notes:...

  • Page 9: Before You Begin

    Before You Begin Before you Begin Package Contents The X-44 comes with everything that you need to connect it to an existing Local Area Network (LAN). Optional Equipment Standard Equipment Optional Equipment 1 - X-44 SIP Telephone 6 - Sidecar...

  • Page 10: Order Your Telephone Lines

    Before you Begin Order your telephone Lines The X-44 uses low cost Voice Over Internet Protocol (VoIP) telephone lines. Because there is no physical connection to your existing telephone line wiring, it the easiest telephone system to install. Call 866-XBLUE12 (866-925-8312) to order your new telephone lines. Most area codes are available so that you can get a local number and are usually issued the same day.

  • Page 11: Product Overview

    Product Overview Product Overview The   X -­‐44   i s   a   f ull   f eatured   S ession   I nitiated   P rotocol   ( SIP)   t elephone   e ndpoint   t hat   c onnects   t o   y our   existing  ...
  • Page 12 Product Overview The   X -44   t elephone   i s   a   2   p ort,   l ayer   2   n etwork   s witch   a llowing   y ou   t o   u se   a   s ingle   C ategory   5   o r   6   cable  ...
  • Page 13 Product Overview An   i f   y ou   w ould   l ike   t o   l ocate   a   P ersonal   C omputer   a t   t he   s ame   l ocation,   j ust   p lug   i t   i nto   t he   X -44   telephone  ...

  • Page 14: Automated Attendant Answering

    Please leave a message and someone will contact you as soon as possible. Calls on hold or being transferred will be played Music On Hold (MOH), which is provided by the X-44 system. It is also possible to change the MOH file.

  • Page 15: Setup

    Connecting the X-44 Telephone to your existing network only takes a few steps. It is a good idea to plug each X-44 into an Uninterrupted Power Supply (UPS), which will keep them functioning during a power outage or use Power Over the Ethernet (PoE) switch, which will allow you to use one centralized UPS.

  • Page 16: Ports On The Back

    Ports on the Back Port Description Ethernet LAN Port Connect to the Local Area Network Ethernet Computer Port X-44 Connect to your Personal Computer, the works as a network switch. Power Connection Plug in the supplied power supply after plugging in the LAN ethernet port or use a PoE switch.

  • Page 17: Back View

    Product Overview Back View Part Number Description LCD Back Cover Secures the back of the LCD Wall Mount Hole Used with the optional wall mount kit Hinge of Stand Used to adjust the angle of the telephone Secure Door Used for service only Input/Output Ports Ethernet and Computer ports Hinge of Chassis...

  • Page 18: Sidecar

    Product Overview Sidecar The Sidecar (Electronic Dialing Module - EDM) has 24 programmable buttons which allows you to customize how your telephone will operate. Below is a list of features that can be programmed on any one of the 24 buttons is found below. Feature Description None...

  • Page 19: Connecting The Wifi Wireless Adapter

    Product Overview Connecting the WiFi Wireless Adapter XBLUE has developed a special WiFi Wireless Adapter that allows you to put your X-44 VoIP Telephone in locations that may not have access to an Ethernet Cable. The WiFi Adapter requires an “802.11n”...

  • Page 20: Getting To Know Your Wifi Adapter

    XBLUE Networks   h as   d eveloped   a   s pecial   W iFi   W ireless   A dapter   t hat   a llows   y ou   t o   p ut   y our  ...

  • Page 21: Default Programming

    Product Overview Default Programming At   d efault   t he   W iFi   A dapter   w ill   a utomatically   c onnect   t o   t he   X BLUE X-50   s ystem   u sing   t he   f ollowing   parameters: •...

  • Page 22: Setting Up Your Wifi Adapter

    Product Overview Setting up your WiFi Adapter 1. Remove all of the contents from the box 2. Connect the Antenna to the WiFi Adapter 3. Plug the provided Ethernet cable into your computer and the WiFi Adapter. 4. Plug the power cord into into the WiFi Adapter and then plug it into your AC powered wall outlet and allow it to boot up.

  • Page 23: Getting Started

    Product Overview Getting Started With your PC powered up, make sure to disconnect any connections (wired or wireless) to your Local Area Network (Internet). Be sure to power up the WiFi Adapter and connect it to your Personal Computer. From your Personal Computer 1.
  • Page 24 Product Overview 5. Enter – 169.254.0.10 and then press “Tab” – this will automatically enter 255.255.0.0 into the “Subnet Mask” field. 6. Click on “OK” to exit the Version 4 (TCP/IPv4) page 7. Click on “Close” to exit the Local Area Connection Properties page Note: This procedure forces your PC to use the same network settings as the WiFi Wireless Adapter, which is located at 169.254.0.1.
  • Page 25 Product Overview Log into the WiFi Adapter using “admin” as the user name and “admin” as the password and then click Click on Wireless Settings Click on “Site Survey” Locate your wireless router and click on it, filling in the radio button...
  • Page 26 Product Overview Then click on the Add Profile Button Enter a name for the profile that you are creating, such as “BigDog” and then Confirm the Security Policy, WPA/WPA2, WPA Algorithms, and enter the router password and then click on Apply...
  • Page 27 Product Overview Click on the Profile Tab and then locate the profile that you just created and then click on “Activate”. Activation will take between 20 and 60 seconds and a green check will appear once the profile is active. To verify that the WiFi Adapters is connected, click on Link Status and you will see the network information being transferred back and forth.

  • Page 28: Reconfiguring Your Computer's Network Connection

    Product Overview Reconfiguring your Computer’s Network Connection 1. From   y our   d esktop   r ight   c lick   o n   t he   “ Network”   I CON   a nd   l ocate   a nd   c lick   o n   P roperties   o r   g o   t o   Control  ...
  • Page 29 Product Overview 5. Select obtain DNS Server address automatically. 6. Click on “OK” to exit the Version 4 (TCP/IPv4) page 7. Click on “OK” to exit the Local Area Connection Properties page Select “Obtain an IP Address Automatically’ 8. Close the network and sharing page 9.

  • Page 30: Getting To Know Your New

    Product Overview Getting to Know your new X-44...
  • Page 31 Telephone Line Buttons 1-4 The X-44 telephone has 4 telephone line buttons, labeled 1, 2, 3 and 4. Each line button has a green LED that indicates that it is being used by an extension on your network.
  • Page 32 Product Overview Mute Button Press the Mute button to suspend the transmission of your voice to speak privately with someone in your office. When the Button is red it is active and not transmitting, when the LED is out it will transmit your voice.

  • Page 33: Button Led Indication

    Product Overview Button LED Indication Color Status Description Light is Off Idle or No New Messages Blinking Slowly New Voice Message Indication Light Bar Light Bar Light Bar Blue Blue Blue Blinking Rapidly There is an incoming Call Light is Off Speakerphone Idle On Steady Speakerphone engaged...
  • Page 34 Product Overview The Display will show the Date and Time, extension number and special ICONS showing the status of your Telephone. ICON Description The telephone Line is connected The telephone Line is not connected Indication of a new message as well as the new message count Press the button under the word “Menu”...

  • Page 35: Using Your Telephone

    Router and automatically identifies all other X-44 telephones on your network. The X-44 allows you to make calls using the handset, speakerphone or using an ancillary headset. In addition, the X-44 has a “Hot Keypad” which allows you to dial a number without lifting the handset or pressing the speaker button.

  • Page 36: Placing A Call

    Product Overview Placing a call There   a re   t wo   t ypes   o f   c alls,   i nternal,   k nown   a s   I ntercom   c alls,   a nd   e xternal   w hich   a re   p laced   o ver   a   telephone  ...
  • Page 37 Product Overview Operation ICON Description Press the desired telephone line Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect digits. Wait 5 seconds or press the soft key when you are satisfied with the entered telephone number Make a call using a Make a call using a...
  • Page 38 Product Overview Operation ICON Description Press the telephone line that you wish to answer. Lift the handset to speak privately or remain on speakerphone. Answer a specific Answer a specific Answer a specific telephone line telephone line telephone line Replace the handset, or press the speaker button to end the call While on a call press the hold button.
  • Page 39 When checking voicemail messages, you will have to enter your mailbox password. X-44 users can create a conference with up to 2 telephone line callers or 1 telephone line and another intercom caller or 2 additional intercom callers for a total of 3 callers.

  • Page 40: Review Call Records

    Product Overview Operation ICON Description Each X-44 telephone comes with a volume adjust bar, which is used to “on the fly” increase (press up) or decrease (press down) the volume. For example, when the telephone is ringing, press Volume Button up to increase or down to decrease the volume of ring.

  • Page 41: Using Your Sidecar

    Product Overview Using your Sidecar If   y ou   h ave   a n   o ptional   S idecar,   a lso   k nown   a s   a n   E lectrical   D ialing   M odule   o r   D irect   S tation   S elect   ( DSS)   console,  ...
  • Page 42 Product Overview Notes:...

  • Page 43: Telephone Feature Description Table

    Feature Descriptions Telephone Feature Description Table Telephone Programming Sequences Feature Programming Sequence Automated Attendant Greetings Menu > VAA Settings > On/Off Duty Greeting Automatic Answer Menu > Feature Setting > Automatic Answer Automatic Busy Redial Web Programming Only - Web > Phone > Phone Features >...
  • Page 44 Feature Descriptions Feature Programming Sequence On-Hook Dialing No Programming Required Page Answer (Meet Me Page) Menu > Feature Settings > Auto Answer Caution - All Calls that ring at an extension with Auto answer enabled will be answered, including outside calls.

  • Page 45: Automated Attendant Greetings

    Automated Attendant Greetings Description: The X-44 a complete telephone system, which includes a full automated attendant. The Automated Attendant can have one day (On Duty) and one night (Off Duty) greeting, which can be programmed to automatically switch between greetings.

  • Page 46: Automatic Answer

    Once Auto Answer is enabled, all calls to your extension will automatically answer. Automatic Busy Redial Description If while placing a telephone line call you encounter a busy signal, the X-44 can automatic redial the busy number up to 10 times; once every 15 to 60 seconds. Operation: This feature is programmed thought the Web Interface only.

  • Page 47: Automatic Day And Night Greetings (Operating Mode)

    Feature Descriptions Automatic Day and Night Greetings (Operating Mode) Description When “Operating Mode” is enabled, the XBLUE X-44 telephone system will automatically switch between a Day (On Duty) and a Night (Off Duty) greeting. Operation: This feature can be programmed using the Telephone User Interface (TUI) or the Graphical User Interface (GUI) through a standard Internet Browser.

  • Page 48: Call Forward

    Feature Descriptions Enable Call Block: - Click on the Check Box to enable all 10 of the call Blocking Entries. Caller Blocking Entry x: (x = 0 - 9: - Enter the telephone numbers that you want to block). Remember to use as much of the telephone number as you can. Notes: Call Forward Description:...

  • Page 49: Call Hold

    Description: The X-44 stores a list of Dialed, Missed, Answered and Delete calls. The Dialed, Missed and Answered can be used to make or return a call. The Delete list allows you to delete all of the entries stored in the Dialed, Missed or Answered calls, or you can delete one category.

  • Page 50: Call Waiting

    An unsupervised conference is when the initiator (the creator of the conference) disconnects from the conference. All conferences in the X-44 are supervised except when transferring a call to an extension that is forwarded to an external number such as a cellular telephone.

  • Page 51: Customizable Voice Mailbox Greetings

    Feature Descriptions Customizable Voice Mailbox Greetings Description: Your X-44 telephone has a password protected personal voice mailbox, which you can personalize by recording a personal greeting. Operation: This feature can only be accessed using the Telephone User Interface (TUI). To customize your voice mailbox greeting: 1.

  • Page 52: Distinctive Ringing

    Distinctive Ringing Description: Each X-44 extension may select between thirteen (13) different ring tones making it easier to determine which telephone is ringing. In addition, each telephone line can be programmed with a Distinctive Ring tone making it easier to determine which line is ringing.

  • Page 53: Extension Feature Reset

    Feature (Flexible) Button Programming Description: The four buttons on the X-44 telephone have been preprogrammed as the four telephone lines 1 - 4 and cannot be changed. However, all 24 buttons on the Sidecar can be reprogrammed allowing you to customize your telephones buttons.

  • Page 54: Hold Reminder

    Notes: LCD & Interactive Soft Buttons Description: The X-44 has four interactive “Soft Buttons” or “Soft Keys” that changes as you use your phone. These soft buttons will assist you with the operation and programming of your telephone. Operation: Notes:...

  • Page 55: Message Box

    Description: At default, all of the X-44 telephones are programmed with the four telephone lines. Once authenticated, any of the X-44 Telephones can press one of the buttons 1 - 4 and pick one of the telephone lines. The LED on the telephone line button indicates the current state of the telephone line. For example, when the line is busy, the light will be lit solid.

  • Page 56: Mute

    Feature Descriptions Mute Description: Each X-44 has a mute button that that temporarily disable the telephone’s microphone. Operation: This feature requires no programming. Press the Mute button to disable the telephone’s microphone, which when active, will light Red. Press the Mute button again to resume your conversation.

  • Page 57: Paging

    Feature Descriptions Paging Description: All Call Page allows an extension to make an announcement to all idle X-44 telephones in your system. Once an extension initiates a page, any extension can “Answer” to answer the call and create a private conversation.

  • Page 58: Password Protection

    Feature Descriptions Password Protection Description: All extensions have two different password accounts; admin, user and voice mailbox passwords. The User account The Admin account has total access to all programming parameters. The mailbox password is used to access and retrieve your voicemail messages from on site or remotely. Operation: •...

  • Page 59: Plug And Play

    All X-44 telephones connected to your existing Local Area Network (LAN) will automatically authenticate with all other X-44 telephones. The first telephone plugged in will automatically be assigned extension 101, the next will be 102, etc., up to 16 extensions which will be extension 116. However, if you prefer you can change the numbering plan to other 3 digit numbers.

  • Page 60: Quick Setup

    There are ten (0-9) different speed dial bins each that can be programmed with up to a 32 digit telephone number. Operation: Enter the number as you would normally dial it to make a call. The X-44 will automatically route the call. Notes:...

  • Page 61: Transfer

    • If the receiving extension is not forwarded, and the call goes unanswered, it will recall at the extension that transferred the call. Voice Mail Description: Each X-44 telephone comes with a private, password protected voice mailbox. Operation: From an idle telephone 1. Press your voice mailbox button, which has a picture of an envelope 2.

  • Page 62: Volume Control

    Notes: Web Management Description: The X-44 can be programmed using the LCD menu or using a standard Internet Web Browser, such as Windows Internet Explorer. Operation: Enter the IP Address in the browser address bar to access the Web interface page for programming.

  • Page 63: Telephone Programming Menu

    Internet Browser such as Windows Internet Explorer. Press the Menu soft button to enter the programming area. From an Idle X-44 telephone select Menu to change programming parameters, FWD to change where a call will forward to, DND to place the extension into Do Not Disturb mode, or EXT to scroll through to locate and dial a specific extension number.

  • Page 64: Menu

    Programming Menu Menu Menu Parameters Description 1. Quick Setup Quick Setup - is used to auto provision your new SIP telephone lines 1. Admin (1234) 1. Auto Provision 2. Phone Settings Display name - Enter the name that will appear when you 1.
  • Page 65 3. Answered Calls telephone. 4. Deleted Calls Call Log - There are four different locations that the X-44 7. Phonebook saves call information; Dialed Calls, which are calls that you have dialed, Missed Calls, which are calls that were not 8.
  • Page 66 Programming Menu 6. VAA Settings Entering this feature will lock all other extensions 1. Operating Mode Operating Mode - Your new phone system can have a day 1. Time Mode greeting, night greeting and it automatically switch between the two. Set the Operating Mode to Day Mode and use only 2.
  • Page 67 Programming Menu 7. Admin Settings Phone Number - Each X-44 is assigned a unique number, 1. Phone Number which is also their extension number. The default is 101 ~ 2. Account Type 116, but can be anything from 200 ~ 800. Be careful not to create any conflicts such as 311, 411, 611, or 911.
  • Page 68 7. Call Blocking 8. Ping IP Address 9. Reset Phonebook 10. Reset to Default Reset Configuration Reset Phonebook Reset All 8. Reboot Reboot allows you to reboot your X-44 telephone without affecting any of the other telephones on your network.

  • Page 69: Web Programming

    Web Programming Programming with an Internet Browser The X-44 telephone can be programmed using the telephone or using an Internet Browser such as Windows Internet Explorer. Once connected to a Local Area Network (LAN) a computer can access the telephone’s Web page by entering its IP Address.

  • Page 70: Information Page

    Web Programming Information Page Network Information • Network Type - Default is set to DHCP • Current IP - Shows the current IP address of the telephone • Subnet Mask - Shows the current subnet mask of the telephone • Default Gateway - Shows the IP address of the Default Gateway •...

  • Page 71: Sip Trunk 1

    Web Programming SIP Trunk 1 If all SIP Trunks are authenticated with the same provider, this will only show SIP Trunk 1, if there are multiple providers, it will show each individual trunks status. • Phone Number - The extension number of the telephone •...

  • Page 72: Network Page

    IP Address, just select “Static” and enter the desired IP Address. Network • DHCP - When set to DHCP, the X-44 is automatically assign a valid IP Address • Static - When set to Static, you will have to enter a valid IP Address manually QoS Settings Use this parameter to match the QoS protocol that is set on the network.

  • Page 73: Phone

    Web Programming Phone...

  • Page 74: Language Setting

    Web Programming Language Setting • System Language - English is the only language that is supported currently. Volume Control There are 7 different volume levels that can be customized, on the fly, by the user. Each parameter has 10 different volume levels to choose from. •...

  • Page 75: Paged Settings

    Web Programming • Block Anonymous: - Check this parameter to block calls that have a Caller ID that shows “Anonymous.” • Phone Lock: - • Dial Timeout (sec): - This timer, in seconds, is the amount of time that passes after you dial a digit and the call is placed.

  • Page 76: Premise Text Message

    Web Programming Premise Text Message • Premise Message Type: - There are 4 types of Preprogrammed messages; Idle, the default, Call Me Later, Call My Mobile, Do Not Disturb, and Other (which allows you to enter your own message). Once enabled all intercom calls to your extension will receive this message in their display. •...

  • Page 77: Codec Settings

    • Prefix Entry x Type: (x = 0 - 9) - Enter the dialed digit or digits that will be evaluated by the X-44.

  • Page 78: Dial Plan

    Web Programming • Prefix Entry x Replace: Enter the number or numbers that will replace the dialed digits when a pattern match is found. For example, if the “Type” is set to “Replace”, and the pattern is set to “411” and “Modification” is set to 1-913-555-1212. When a user dials 411, the number sent out will be 1-913-555-1212 and not 411.

  • Page 79: Management

    Web Programming Management Click here to upgrade your telephone Click here to restore the configuration Click Here to Create a Backup HTTP Upgrade Occasionally it is a good idea to check for software updates for your telephone. However, before doing any upgrade it is a good idea to create a backup.

  • Page 80: Tftp/Ftp Upgrade

    Select Logo File to Update (113x20 pixels) • This is the logo that appears in the X-44 LCD Display. The file must be 113 pixels wide and 20 pixels tall. Then it must be converted, by using a special application (tcbmp.exe) to a special type “bmp”...

  • Page 81: Admin Settings

    Web Programming Admin Settings Each telephone has two different accounts - Admin, which gives you access to all of the programming parameters and User, which limits access to specific pages. For example, a “User” has no access to the software upgrade page, specific parts of the SIP page, and cannot reassign the Admin or User passwords. Account User Passwords Account User Passwords admin...

  • Page 82: Diagnostics

    Web Programming Diagnostics The diagnostics page is used to diagnose your X-44 telephone and telephone system. Syslog Settings Gives you the ability to download a system log to a central computer or server. • Enable “Log Server” by checking the checkbox •...
  • Page 83 • Download System Log - This will download the system logs to your local computer and may be needed to troubleshoot your network. • Download Troubleshooting - The X-44 has a special built in troubleshooting trace, which may be needed to assist with troubled installation.
  • Page 84 Web Programming Notes:...

  • Page 85: System

    Programming Menu System The parameters in the system programming area affects all of the X-44 telephones on your network. Once a telephone enters the system programming parameters all other telephones are locked out of the system programming area.

  • Page 86: Sip Trunk (1 - 4) Settings

    Address, or a URL such as SIP.TrunkProvider.com. • Register Expires (sec) - Is the amount of time, in seconds, that the X-44 and the remote device will “Speak to Each other”, known as a “Keep Alive”. Unless the telephone line provider specifies a different time, this parameter should not be changed.

  • Page 87: Incoming Call Settings

    Command Line. Please reference your routers Admin Manual. Incoming Call Settings • Ring Type - The X-44 comes with 13 different ring tones to choose from. This setting will override any “Distinctive” ring tone set at a specific X-44 Telephone.

  • Page 88: Auto Provision Settings

    If this time elapses and the phone does not communicate, the phone is considered off line. • Min-SE (sec) - This is the minimum amount of time, in seconds, that an X-44 telephone can go before it synchronizes with all other X-44 telephones on your network.

  • Page 89: Time Settings

    • YY/MM/YY • MMM/DD/YY • Time Format - select how the time should be displayed on your X-44 system; 12 or 24 hour format. • Time Zone - Select the GMT (Greenwich Mean Time) offset. For example, For Eastern Time would select “GMT-05:00 (Eastern time (US &...

  • Page 90: Transfer Recall Timeout

    Programming Menu Transfer Recall Timeout • Transfer Recall Timeout - is the amount of time a transferred call will ring at an extension before it recalls back to the transferring location such as the auto attendant or an extension. • Notes: •...

  • Page 91: Phonebook

    Your telephone has both a Private and a Public Phonebook. The Private Phonebook is for your personal use, and the Public Phonebook uses a CSV file to synchronize with all X-44 extensions, which can be located in a centralized location. Currently, the Phonebook feature does not support Microsoft Excel’s CSV files.

  • Page 92: Public

    Web Programming Public The Public phonebook gets linked to a CSV file in a centralized location, allowing an administrator to reference the list from any phone. There are several ways to create a CSV file. The easiest way is to use the backup created from the personal phonebook.

  • Page 93: Voicemail

    Web Programming Voicemail The X-44 comes standard with both Auto Attendant and Voicemail. The Auto Attendant’s job is to answer an incoming calls, play prerecorded greetings, allow the caller to dial an extension number and be transfer to the dialed extension number. The voicemail’s job is to play the personal greeting of the dialed extension number and then take a message.

  • Page 94: Using Your Voice Mailbox

    Web Programming Using your Voice Mailbox From an idle telephone 1. Press your voice mailbox button, which has a picture of an envelope. 2. Enter your password (Default is 0000) a. Press 1 to listen to new messages Press 1 to listen to new messages ii.

  • Page 95: Troubleshooting

    Troubleshooting Troubleshooting Symptom Solution The device is not receiving power Make sure that the power supply is plugged into the back of the device and securely plugged into the electrical power outlet that has the correct The Display does not light power for your power adapter.
  • Page 96 Local Area Network. My X-44 devices do not see each other. Go to each device and locate the IP Address of each to ensure that they are on the same network.
  • Page 97 Troubleshooting Symptom Solution There are several programming parameters that could cause this, but the most common is that your telephone is no longer programmed to forward to voicemail. To verify that your Calls are not going to my voice mailbox telephone is programmed to voicemail, log into your device using a windows browser and click on the Phone page, and locate the Call Forwarding...
  • Page 98 XBLUE Networks 12205 West 88 Street Lenexa, KS 66215 Toll Free: 866-925-8312 FAX: 913-599-3877 X-44 Installation and User Guide © Copyright XBLUE Networks 2012...

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