Table of Contents
Advertisement
It takes about one minute to complete a factory reset.
4.
After the device resets, reconnect Wi-Fi devices.
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes. This section
describes some of the alert message that you might see.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. See
page 12.
SIM Error — Check SIM
Ensure that you have your network service provider's micro SIM card inserted in the hotspot.
If a problem still exists, contact customer service. The micro SIM card might be damaged and
need replacing.
SIM Locked
To unlock the micro SIM card:
1.
Contact Telstra customer service for the PIN to unlock the micro SIM card.
2.
Launch an Internet browser from a computer or wireless device that is connected to the
network.
3.
Enter http://m.home or http://192.168.1.1.
A login screen displays.
4.
Enter the administrator login password.
The default password is admin. The password is case-sensitive.
5.
Enter the micro SIM PIN when prompted.
6.
Click the Save button.
SIM MEP Locked
Contact Telstra customer service for the 8 digit MEP unlock code. On the hotspot web page
screen popup, enter the MEP code.
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate
Troubleshooting
66
Install the Micro SIM Card
on
Advertisement
Table of Contents
